Support Board
Date/Time: Wed, 05 Feb 2025 09:58:53 +0000
Delayed Data
View Count: 87
| [2025-01-06 15:46:16] |
| User835083 - Posts: 4 |
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I am receiving a prompt on my DOM that my data is delayed, and it is several points off from current prices. Will this be fixed soon? It looks like other people with SierraChart accounts are experiencing this issue.
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| [2025-01-06 16:41:48] |
| John - SC Support - Posts: 37728 |
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You do not currently have any exchanges active with our Denali Exchange Data Feed, therefore you would only be getting the delayed streaming data from us. You did have an exchange active in December, but it did not renew on January 1, 2025 due to insufficient funds on that day. You can re-activate the exchange at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-01-06 18:05:47] |
| User835083 - Posts: 4 |
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I am submitting my payment record from PayPal with notes to show that SierraChart did not credit my account with the last payment that was made to you in December.
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 Tetonpayment picture.jpg / V - Attached On 2025-01-06 18:03:34 UTC - Size: 64.77 KB - 16 views Attachment Deleted. |
| [2025-01-06 20:03:20] |
| John - SC Support - Posts: 37728 |
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Those payments were all posted to your account. You can view the transactions for your account at the following link: https://www.sierrachart.com/UserControlPanel.php?page=TransactionLog We have taken care of this with you through the Account Support Ticket you created. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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