Support Board
Date/Time: Tue, 22 Apr 2025 21:05:49 +0000
Denali data lagging (ESH25)
View Count: 240
| [2025-01-02 16:16:34] |
| User630795 - Posts: 92 |
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i am comparing datafeed (charts) for ESH25 contract this morning with my other platform/datafeed and i am seeing that Denali/SC is lagging at least 10 minutes. i deleted all data files and downloaded them all and no change. how can i/we trade when something like this happens (can happen)?
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| [2025-01-02 16:25:59] |
| User630795 - Posts: 92 |
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btw, i have both NISS-SP and NISS-NQ charts as well but they are not lagging. just the ESH25 charts are lagging. craz.
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| [2025-01-02 18:10:20] |
| John - SC Support - Posts: 39428 |
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The exchange that you had active with our Denali Exchange Data Feed for the CME Group did not renew on January 1, 2025 due to insufficient funds in your account on that date. We see that you have added funds to your account since then, but since the exchange was already deactivated, you would need to re-activate it. You can do this at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-01-02 18:51:12] |
| User630795 - Posts: 92 |
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which ones do i activate? i see that there are several options. i only trade ES and NQ
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| [2025-01-02 20:02:00] |
| John - SC Support - Posts: 39428 |
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We see that you have activated the "CME with Market Depth for non-professional Trading accounts" exchange. This will give you access to those two symbols along with the Market Depth data for them.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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