Support Board
Date/Time: Wed, 12 Mar 2025 11:34:18 +0000
Some charts printing in duplicate !!
View Count: 87
| [2024-12-24 01:44:51] |
| 3152sier - Posts: 52 |
|
Hello Support Today the charts stopped printing bars and the screen was frozen. I closed and restarted Sierra Charts, and what I see is that some charts, e.g., QQQ, and TSLA, had data duplication. i.e., the charts printed from 9:30 a.m. to 1 p.m. ET and again started printing from 9:30 a.m. to the end of the trading day. I need help clearing out the extra data from the chart. Thank you. https://www.sierrachart.com/image.php?Image=1735004625209.png |
| [2024-12-24 03:55:40] |
| Sierra_Chart Engineering - Posts: 18750 |
|
We know about this. There was an interruption with our connection to Chicago for US equities data. Right-click on the chart before the duplicate data and select Delete and Download Data on the menu. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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