Support Board
Date/Time: Wed, 05 Feb 2025 12:03:25 +0000
Account expired
View Count: 141
| [2024-12-08 09:09:01] |
| User931951 - Posts: 17 |
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Good morning. I have a question: This morning my Sierra account is not connected to the data feed. I think I ran out of time but I just had to practice with graphs and studies. I haven't had much time to practice in the last few days. Can you reconnect the (delayed) data feed to my account? When I feel confident I will definitely buy the data feed package. Or what package can i buy now even with delayed data to have ES or MES ? just for practice thank you so much
Date Time Of Last Edit: 2024-12-08 11:13:45
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| [2024-12-09 16:23:29] |
| John - SC Support - Posts: 37728 |
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Your account has expired, which is why you are having the problem you are having. You were on a trial, and you have used all the time from the trial. Therefore, you need to purchase a paid package in order to continue to use Sierra Chart. We offer 2 "Base" package options, which are specifically meant for continuing to learn Sierra Chart or work on other specific items for which real-time data and trading connections are not needed. Refer to the information the packages at the following link: Description of Service Packages and Pricing Once you know what package you want, then follow these instructions to pay for and setup the package: Sierra Chart Purchase and License Information: Instructions Note that our Delayed Streaming data is available at no cost, with any package. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-12-10 12:23:20] |
| User931951 - Posts: 17 |
|
ok thanks. I bought the data (package 3) to practice in demo. But, looking at the charts they only go up to November 29, 2024. It's like I don't have the historical data. Is there a solution to this? Thanks a lot
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| [2024-12-10 17:02:32] |
| John - SC Support - Posts: 37728 |
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Refer to the following: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Instructions to Download/View More Historical Intraday Data For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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