Support Board
Date/Time: Wed, 19 Mar 2025 04:39:21 +0000
Paid for data, still delay
View Count: 131
| [2024-12-05 11:22:31] |
| OriolCasas - Posts: 189 |
|
Hello, I paid for nasdaq total exchange data about 1 hour ago. I don't get the live data yet. Is there any error? Thank you |
| [2024-12-05 14:29:29] |
| Sierra_Chart Engineering - Posts: 18838 |
|
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-12-07 11:23:35] |
| OriolCasas - Posts: 189 |
|
2024-12-07 06:20:52.902 | Software version: 2644 64-bit 2024-12-07 06:20:52.902 | Primary Thread ID: 10452 2024-12-07 06:20:52.902 | Usage end date: 2025-01-05 2024-12-07 06:20:52.902 | Enabled for: Advanced Features 2. 2024-12-07 06:20:52.902 | Enabled for: Sierra Chart Historical Data Service. 2024-12-07 06:20:52.902 | Enabled for: Denali Real-Time Exchange Data Feed. 2024-12-07 06:20:52.902 | Enabled for: Delayed Denali Exchange Data Feed. 2024-12-07 06:20:52.902 | Enabled for exchange2: CME 2024-12-07 06:20:52.902 | Enabled for exchange2: NASDAQ TotalView US stock data 2024-12-07 06:20:52.902 | Allow Support for Sierra Chart Data Feeds is disabled. 2024-12-07 06:20:52.902 | Current selected Data/Trading service: SC Data - All Services 2024-12-07 06:20:52.902 | Custom symbol settings values: enabled 2024-12-07 06:20:52.902 | Chart Update Interval: 500 2024-12-07 06:20:52.902 | Intraday Data Storage Time Unit: 0 2024-12-07 06:20:52.902 | Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) 2024-12-07 06:20:52.902 | 2024-12-07 11:20:52 Local computer time in UTC 2024-12-07 06:20:52.902 | 2024-12-07 06:20:52 Local computer time in SC Time Zone 2024-12-07 06:20:52.902 | 2024-12-05 18:02:50 Server time in UTC 2024-12-07 06:20:52.902 | Local computer UTC time and Server UTC time difference: 1 seconds. 2024-12-07 06:20:52.902 | Program path: C:\SierraChart2\ 2024-12-07 06:20:52.902 | Data Files path: C:\SierraChart2\Data\ 2024-12-07 06:20:52.902 | OS Version Number: 10.0 2024-12-07 06:20:52.902 | Locale Setting: C 2024-12-07 06:20:52.903 | DLLs: AutoRiskReward_64.dll, Convergent_64.dll, Sigma Levels Based on Chart Bar Ranges.dll, UserContributedStudies_64.dll, Volatility Range.dll 2024-12-07 06:20:52.903 | Allowed protected custom studies: Session-Based Volatility Range, Sigma Levels Based on Chart Bar Ranges 2024-12-07 06:20:52.903 | Crash reporter started: true 2024-12-07 06:20:52.903 | 2024-12-07 06:22:05.351 | AAPL-NQTV 1 Min #1 | Reloading chart. 2024-12-07 06:22:05.489 | AAPL-NQTV 1 Min #1 | Chart data loading complete. 2024-12-07 06:22:05.854 | Mapping AAPL-NQTV to AAPL-NQTV. Service code: nasdaq_exchange.data 2024-12-07 06:22:05.854 | Delayed Data Feed | Starting real-time market data updates for: AAPL-NQTV (AAPL-NQTV). ID: 8 Service code: nasdaq_exchange.data 2024-12-07 06:22:05.854 | Delayed Data Feed | Requesting security definition data for: AAPL-NQTV (AAPL-NQTV). ID: 8 2024-12-07 06:22:05.854 | Added historical Intraday data request for AAPL-NQTV to the queue. 2024-12-07 06:22:05.854 | Intraday data recording state for symbol AAPL-NQTV is set to download 'Pending'. 2024-12-07 06:22:05.854 | Triggering next historical data download in queue. 2024-12-07 06:22:05.859 | Delaying start of download for AAPL-NQTV. 2024-12-07 06:22:06.073 | Delayed Data Feed | Real-time data for symbol AAPL-NQTV is currently unavailable. 2024-12-07 06:22:06.073 | Delayed Data Feed | Received security definition for symbol AAPL-NQTV 2024-12-07 06:22:11.866 | HD Request # 25 | Downloading Intraday chart data for AAPL-NQTV to the file AAPL-NQTV.scid. Service: nasdaq_exchange.data 2024-12-07 06:22:11.866 | HD Request # 25 | Download start date-time: 2024-12-04 15:17:05.000000. File last date-time: 2024-12-04 15:17:05.115001 2024-12-07 06:22:11.866 | HD Request # 25 | Using server: ds30.sierracharts.com port 10150 2024-12-07 06:22:11.867 | Socket (1) | Creating socket. 2024-12-07 06:22:11.867 | Socket (1) | New receive buffer size: 0 2024-12-07 06:22:11.867 | Socket (1) | Connecting to IP: 67.214.125.11. 2024-12-07 06:22:12.099 | HD Request # 25 | Setting DTC encoding to Binary VLS 2024-12-07 06:22:12.099 | HD Request # 25 | Sending historical data logon request message. 2024-12-07 06:22:12.259 | HD Request # 25 | Requesting Intraday data. Start date-time: 2024-12-04 15:17:05. Record interval: 0. Symbol: AAPL-NQTV 2024-12-07 06:22:12.374 | HD Request # 25 | Decompressing data. 2024-12-07 06:22:12.618 | HD Request # 25 | Receiving Intraday data for AAPL-NQTV starting at 2024-12-04 15:17:05.115000 2024-12-07 06:22:12.849 | HD Request # 25 | Timestamp of first Intraday data file record written: 2024-12-04 15:17:08.920000. 2024-12-07 06:22:13.839 | Socket (1) | CloseSocket call. 2024-12-07 06:22:13.839 | Historical data download thread signaled to stop. 2024-12-07 06:22:13.839 | Socket (1) | Shutdown started. Waiting for graceful close. 2024-12-07 06:22:13.840 | HD Request # 25 | Received 207675 Intraday data records from 2024-12-04 15:17:05.115000 to 2024-12-06 18:57:31.894000 (2.2 days. Delay: 11.4 hours) and wrote 207673 records for AAPL-NQTV 2024-12-07 06:22:13.847 | HD Request # 25 | Add time&sales data | Remembered last file record date-time: 2024-12-06 23:57:31.894000 2024-12-07 06:22:13.847 | HD Request # 25 | Completion time: 2s. 2024-12-07 06:22:13.847 | HD Request # 25 | Intraday data download complete for AAPL-NQTV. Unique request ID: 25 2024-12-07 06:22:13.847 | Removing historical data download ID 25. 2024-12-07 06:22:13.847 | Real-time Intraday chart data file updates started for AAPL-NQTV 2024-12-07 06:22:13.847 | Intraday chart data file opened for AAPL-NQTV 2024-12-07 06:22:13.847 | HD Request # 25 | Enabling Intraday chart updating for symbol. 2024-12-07 06:22:13.847 | 2024-12-07 06:22:13.847 | No download requests in the queue to start downloads for. 2024-12-07 06:22:13.955 | Socket (1) | Socket gracefully closed by remote side. 2024-12-07 06:22:13.955 | Socket (1) | Closed. 2024-12-07 06:22:27.785 | File >> Disconnect selected. 2024-12-07 06:22:27.786 | Delayed Data Feed | Waiting for socket receive thread to end 2024-12-07 06:22:27.786 | DTC Client socket (4) | CloseSocket call. 2024-12-07 06:22:27.786 | Delayed Data Feed | Disconnected from the server. 2024-12-07 06:22:27.786 | Delayed Data Feed | Waiting for socket receive thread to end 2024-12-07 06:22:27.786 | DTC Client socket (4) | Shutdown started. Waiting for graceful close. 2024-12-07 06:22:27.786 | DTC Client socket (5) | CloseSocket call. 2024-12-07 06:22:27.786 | Delayed Data Feed | Disconnected from the server. 2024-12-07 06:22:27.786 | DTC Client socket (5) | Shutdown started. Waiting for graceful close. 2024-12-07 06:22:27.787 | SC Data - All Services | Disconnected. 2024-12-07 06:22:27.897 | DTC Client socket (4) | Socket gracefully closed by remote side. 2024-12-07 06:22:27.897 | DTC Client socket (4) | Closed. 2024-12-07 06:22:27.904 | DTC Client socket (5) | Socket gracefully closed by remote side. 2024-12-07 06:22:27.904 | DTC Client socket (5) | Closed. 2024-12-07 06:22:52.745 | 2024-12-07 06:22:52.746 | SC Data - All Services | Connected to server complete. 2024-12-07 06:22:52.746 | No download requests in the queue to start downloads for. | Number times message added: 3 2024-12-07 06:22:52.746 | Subscribing to symbol for symbol alert. TSLA-NQTV 2024-12-07 06:22:52.746 | Mapping TSLA-NQTV to TSLA-NQTV. Service code: nasdaq_exchange.data 2024-12-07 06:22:52.746 | Using symbol data fast lookup vector 2024-12-07 06:22:52.746 | Delayed Data Feed | Starting real-time market data updates for: TSLA-NQTV (TSLA-NQTV). ID: 1 Service code: nasdaq_exchange.data 2024-12-07 06:22:52.746 | Delayed Data Feed | Connecting to the server ds33.sierracharts.com. Port 10043 2024-12-07 06:22:52.747 | Delayed Data Feed | Requesting security definition data for: TSLA-NQTV (TSLA-NQTV). ID: 1 2024-12-07 06:22:52.750 | DTC Client socket (1) | Creating socket. 2024-12-07 06:22:52.750 | DTC Client socket (1) | New receive buffer size: 0 2024-12-07 06:22:52.750 | DTC Client socket (1) | Connecting to IP: 69.39.70.245. 2024-12-07 06:22:52.859 | Mapping AAPL-NQTV to AAPL-NQTV. Service code: nasdaq_exchange.data 2024-12-07 06:22:52.859 | Delayed Data Feed | Starting real-time market data updates for: AAPL-NQTV (AAPL-NQTV). ID: 2 Service code: nasdaq_exchange.data 2024-12-07 06:22:52.859 | Delayed Data Feed | Requesting security definition data for: AAPL-NQTV (AAPL-NQTV). ID: 2 2024-12-07 06:22:52.859 | Added historical Intraday data request for AAPL-NQTV to the queue. 2024-12-07 06:22:52.859 | Intraday data recording state for symbol AAPL-NQTV is set to download 'Pending'. 2024-12-07 06:22:52.859 | Triggering next historical data download in queue. 2024-12-07 06:22:52.865 | Delaying start of download for AAPL-NQTV. 2024-12-07 06:22:52.865 | Delayed Data Feed | Network connection to server complete. 2024-12-07 06:22:52.865 | Delayed Data Feed | Starting socket receive thread. 2024-12-07 06:22:52.865 | Delayed Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2024-12-07 06:22:52.981 | Delayed Data Feed | Setting DTC encoding to Binary VLS 2024-12-07 06:22:52.981 | Delayed Data Feed | Sending logon request message. 2024-12-07 06:22:53.199 | Delayed Data Feed | Received logon response. 2024-12-07 06:22:53.199 | Delayed Data Feed | Server Name: SC Realtime Server. 2024-12-07 06:22:53.199 | Delayed Data Feed | Server protocol version: 8. Client protocol version: 8 2024-12-07 06:22:53.199 | Delayed Data Feed | Successfully connected. 2024-12-07 06:22:53.199 | Delayed Data Feed | Trading is not supported. 2024-12-07 06:22:53.199 | Delayed Data Feed | MarketDepthIsSupported: 1 2024-12-07 06:22:53.199 | Delayed Data Feed | Restarting real-time data updates for symbol: AAPL-NQTV -> AAPL-NQTV 2024-12-07 06:22:53.199 | Delayed Data Feed | Restarting real-time data updates for symbol: TSLA-NQTV -> TSLA-NQTV 2024-12-07 06:22:53.418 | Delayed Data Feed | Received security definition for symbol AAPL-NQTV 2024-12-07 06:22:53.418 | Delayed Data Feed | Received security definition for symbol TSLA-NQTV 2024-12-07 06:22:58.868 | HD Request # 26 | Downloading Intraday chart data for AAPL-NQTV to the file AAPL-NQTV.scid. Service: nasdaq_exchange.data 2024-12-07 06:22:58.868 | HD Request # 26 | Download start date-time: 2024-12-06 18:57:31.000000. File last date-time: 2024-12-06 18:57:31.894000 2024-12-07 06:22:58.868 | HD Request # 26 | Using server: ds31.sierracharts.com port 10149 2024-12-07 06:22:58.869 | Socket (2) | Creating socket. 2024-12-07 06:22:58.869 | Socket (2) | New receive buffer size: 0 2024-12-07 06:22:58.869 | Socket (2) | Connecting to IP: 69.39.70.247. 2024-12-07 06:22:59.112 | HD Request # 26 | Setting DTC encoding to Binary VLS 2024-12-07 06:22:59.112 | HD Request # 26 | Sending historical data logon request message. 2024-12-07 06:22:59.272 | HD Request # 26 | Requesting Intraday data. Start date-time: 2024-12-06 18:57:31. Record interval: 0. Symbol: AAPL-NQTV 2024-12-07 06:22:59.391 | HD Request # 26 | Decompressing data. 2024-12-07 06:22:59.508 | HD Request # 26 | Receiving Intraday data for AAPL-NQTV starting at 2024-12-06 18:57:31.894000 2024-12-07 06:22:59.508 | Socket (2) | CloseSocket call. 2024-12-07 06:22:59.508 | Socket (2) | Shutdown started. Waiting for graceful close. 2024-12-07 06:22:59.508 | Historical data download thread signaled to stop. 2024-12-07 06:22:59.508 | HD Request # 26 | Received 1 Intraday data record from 2024-12-06 18:57:31.894000 to 2024-12-06 18:57:31.894000 (0.0 seconds. Delay: 11.4 hours) and wrote 0 records for AAPL-NQTV 2024-12-07 06:22:59.509 | HD Request # 26 | Add time&sales data | Remembered last file record date-time: 2024-12-06 23:57:31.894000 2024-12-07 06:22:59.509 | HD Request # 26 | Completion time: 1s. 2024-12-07 06:22:59.509 | HD Request # 26 | Intraday data download complete for AAPL-NQTV. Unique request ID: 26 2024-12-07 06:22:59.509 | Removing historical data download ID 26. 2024-12-07 06:22:59.509 | Real-time Intraday chart data file updates started for AAPL-NQTV 2024-12-07 06:22:59.509 | Intraday chart data file opened for AAPL-NQTV 2024-12-07 06:22:59.509 | HD Request # 26 | Enabling Intraday chart updating for symbol. 2024-12-07 06:22:59.509 | 2024-12-07 06:22:59.509 | No download requests in the queue to start downloads for. 2024-12-07 06:22:59.630 | Socket (2) | Socket gracefully closed by remote side. 2024-12-07 06:22:59.630 | Socket (2) | Closed. |
| [2024-12-07 19:49:07] |
| Sierra_Chart Engineering - Posts: 18838 |
|
Set "Global Settings >> Data/Trade Service Settings >> Common Settings >> Allow Support for Sierra Chart Data Feeds" to Yes. If you have changed this setting, then reconnect to the data feed after by selecting 'File >> Reconnect".
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-12-09 11:12:08] |
| OriolCasas - Posts: 189 |
|
Resolved! thank you once again |
To post a message in this thread, you need to log in with your Sierra Chart account: