Support Board
Date/Time: Wed, 04 Dec 2024 19:06:29 +0000
My chart won't move
View Count: 41
| [2024-12-02 15:07:19] |
| User817237 - Posts: 1 |
|
Good Day. My chart isn't moving at all. I have sufficient balance to renew the Service package and CME fees and I am sure that CME non-professional-top-of-the-book has been activated and I have signed the user agreement. I also have an active evaluation accounts that allow me to connect to Rithmic. Any Idea how to fix this?
|
| [2024-12-02 15:56:46] |
| Sierra_Chart Engineering - Posts: 17366 |
|
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: