Support Board
Date/Time: Mon, 21 Apr 2025 23:36:10 +0000
Account to Freeze
View Count: 182
| [2024-12-02 13:29:53] |
| aseef - Posts: 51 |
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I want to freeze my account and put the balance in service surplus so that I can resume the account later-on.
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| [2024-12-02 19:09:09] |
| John - SC Support - Posts: 39395 |
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We do not have a way to "Freeze" or "Pause" an account. We can refund remaining Usage Time in whole month (31 day) increments. Since you had 101 days of Usage Time remaining, we were able to refund 3 months (93 days) of Usage Time back to your Services Surplus. At this time, you have 8 days of Usage Time remaining. After December 9, 2024 your account will automatically be put in an expired state. When you are ready to use Sierra Chart again, you just have to add funds (if necessary) select your package and data, and then start using the software again. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-02-17 23:56:54] |
| aseef - Posts: 51 |
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Can you please refund the balance to my credit card. I will deposit to activate whenever I need. Thanks Date Time Of Last Edit: 2025-02-17 23:57:30
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| [2025-02-18 15:34:57] |
| John - SC Support - Posts: 39395 |
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You had a Services Surplus balance of $90.60. We have a $5.00 processing fee for payment refunds, therefore a total of $85.60 has been refunded to your card. For the future, these kinds of requests should be made through the "Account Support Tickets" at the following link: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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