Support Board
Date/Time: Thu, 21 Nov 2024 13:32:15 +0000
URGENT: Unable to access realtime Prop firm data for charting and execution
View Count: 36
| [2024-11-20 19:16:38] |
| User616054 - Posts: 14 |
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Hello, I currently connect to Sierra using my Apex login credentials via Rithmic Direct DTC connection setting, this was working perfectly yesterday 19th November but since logging in today it does not seem to be working, data charts update but price does not move..... can you please urgently assist? Date Time Of Last Edit: 2024-11-20 19:17:05
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| [2024-11-20 21:34:02] |
| John - SC Support - Posts: 36174 |
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You are setup to get your data from Rithmic and they are having an issue with their data today. Although you do have an exchange active with our Denali Exchange Data Feed for the CME, you are not getting that real-time data from us as you have not verified your live, funded, futures trading account within the past month, therefore you "Verified Until" date is not in the future and is expired. Refer to the following: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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