Support Board
Date/Time: Thu, 21 Nov 2024 17:39:39 +0000
Sierra charts not closing orders on APEX accounts
View Count: 49
| [2024-11-20 15:18:30] |
| User276793 - Posts: 52 |
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Hello, I am having a problem is trading my APEX PA accounts on Sierra charts. Late last week i had a trade on and hit flatten to close and the bracket order did not get canceled when i closed the trade. Yesterday i was copy trading a group of 13 Apex PA accounts when i got stopped out 7 of the 13 kept treading and the accounts got blown without me even knowing there was an open trade on... Just now i tried to close a trade with 3 accounts linked and it would not close. the charts also froze up and when it did close i was at a loss even though the chart had me at a profit.... I updated it this morning before i started trading. My PC is up to date I have no clue what to do!!!! |
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| [2024-11-20 17:11:14] |
| John - SC Support - Posts: 36189 |
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This is due to connectivity issues with Rithmic. This is a general issue with Rithmic, and there is nothing we can do about it. The issue lies completely with Rithmic to solve, as they wrote and own the code for the connectivity between Sierra Chart and Rithmic.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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