Support Board
Date/Time: Fri, 22 Nov 2024 13:17:30 +0000
SC Market Statistics is have connection issues.
View Count: 1882
| [2013-05-09 13:57:31] |
| Trader_RT - Posts: 35 |
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SC $TICK and $NSHF continue to have connection issues. Message Log indicates Connection to the service has been lost or not completed. SC Index Data: Disconnected from the market data server. SC Index Data: Connecting to market data server. Using Server: ds3.sierracharts.com, port 443 Disconnect and Connect happen about every minute. |
| [2013-05-09 14:10:27] |
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Do you notice an issue now? Someone else report this, although we have no idea why this would occur. We are not observing this ourselves. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-05-09 14:18:47] |
| Trader_RT - Posts: 35 |
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SC $TICK AND $NSHF are not providing real time data. Charts shows no real time updates. If you disconnect and connect the charts will update, but then no further real time data is received or shown on charts.
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| [2013-05-09 14:39:39] |
| User29582 - Posts: 33 |
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Still, SC $TICK AND $NSHF are not providing real time data.
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| [2013-05-09 14:47:46] |
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We see what the problem is now. This has been resolved.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-05-09 15:17:52] |
| Trader_RT - Posts: 35 |
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Thank You for resolving this matter! Sierra Chart Support continues to demonstrate outstanding support!
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