Support Board
Date/Time: Wed, 23 Apr 2025 03:27:15 +0000
Not receiving SPX_CGI data today
View Count: 429
| [2024-11-15 16:54:32] |
| goodthinkin - Posts: 6 |
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That's it. Just not receiving SPX_CGI data today. So glad you guys brought it in. It has worked perfectly for me up to now. Known issue? Suggestions? |
| [2024-11-15 19:25:20] |
| John - SC Support - Posts: 39428 |
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Refer to the following: US Equities/CFE Data Early Morning Weekday Carrier Maintenance Notification | Post: 400036 For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-11-18 07:44:18] |
| goodthinkin - Posts: 6 |
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Quick follow up question that I haven't seen addressed yet: Any update on the ETA of the data patch for CBOE indicies?
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| [2024-11-18 10:36:58] |
| Sierra_Chart Engineering - Posts: 19307 |
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We do not know. This is not going to be quick. The data has to be obtained from the CBOE and that is a whole involved process. And there may be changes with policy on their side, making this very difficult.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-11-18 10:37:15
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| [2024-11-20 20:02:00] |
| joshtrader - Posts: 508 |
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Seems like a $500 purchase of the November data would be simple enough. Says it's that price even with more than one user. Here's all CGI data: https://datashop.cboe.com/main-channel-tick-data or https://datashop.cboe.com/cboe-global-indices-channel-tick-data |
| [2024-11-20 21:03:34] |
| Sierra_Chart Engineering - Posts: 19307 |
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We know about that, but we do not think the November data is available until the end of November. It will not let us go forward with the purchase.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-11-20 21:38:15] |
| joshtrader - Posts: 508 |
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We know about that, but we do not think the November data is available until the end of November. It will not let us go forward with the purchase.
Ok, thank you for trying! Hopefully you can try again at the end of the month. |
| [2024-12-22 22:13:27] |
| joshtrader - Posts: 508 |
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Is there any update on the backfill for the missing SPX_CGI data for November 15 2024?
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| [2024-12-22 22:20:32] |
| Sierra_Chart Engineering - Posts: 19307 |
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We apologize for this. We actually do have this data. We obtained it earlier in December. But we have to write some custom import functionality to work with it since the format is different than the formats currently supported. We will do that this week.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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