Support Board
Date/Time: Thu, 21 Nov 2024 16:01:50 +0000
live data not working
View Count: 97
| [2024-11-15 13:38:39] |
| User407641 - Posts: 4 |
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hi my live data is not working. i already updated my sierra. clicked connect data feed. and still nothing
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| [2024-11-15 13:53:33] |
| 2972jla - Posts: 2 |
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2024-11-15 13:38:42.602 | Trade activity files set size: 593 2024-11-15 13:38:42.648 | Reading Internal Order ID file. 2024-11-15 13:38:42.649 | Reading Trade Orders file. 2024-11-15 13:38:42.649 | Reading Trade Positions file. 2024-11-15 13:38:42.649 | Reading Trade Account Data files. 2024-11-15 13:38:42.651 | Software version: 2700 64-bit 2024-11-15 13:38:42.651 | Primary Thread ID: 12908 2024-11-15 13:38:42.651 | Usage end date: 2024-12-15 2024-11-15 13:38:42.651 | Enabled for: Sierra Chart Historical Data Service. 2024-11-15 13:38:42.651 | Enabled for: Denali Real-Time Exchange Data Feed. 2024-11-15 13:38:42.651 | Enabled for: Delayed Denali Exchange Data Feed. 2024-11-15 13:38:42.651 | Enabled for exchange2: NASDAQ TotalView US stock data 2024-11-15 13:38:42.651 | Allow Support for Sierra Chart Data Feeds is enabled. 2024-11-15 13:38:42.651 | Current selected Data/Trading service: CQG WebAPI 2024-11-15 13:38:42.651 | Custom symbol settings values: enabled 2024-11-15 13:38:42.651 | Chart Update Interval: 500 2024-11-15 13:38:42.651 | Intraday Data Storage Time Unit: 1 2024-11-15 13:38:42.651 | Time Zone: +00:00:00 (UTC+00) 2024-11-15 13:38:42.651 | 2024-11-15 13:38:42 Local computer time in UTC 2024-11-15 13:38:42.651 | 2024-11-15 13:38:42 Local computer time in SC Time Zone 2024-11-15 13:38:42.651 | 2024-11-15 13:38:40 Server time in UTC 2024-11-15 13:38:42.651 | Local computer UTC time and Server UTC time difference: 2 seconds. 2024-11-15 13:38:42.651 | Program path: C:\SierraChart\ 2024-11-15 13:38:42.651 | Data Files path: C:\SierraChart\Data\ 2024-11-15 13:38:42.651 | OS Version Number: 10.0 2024-11-15 13:38:42.651 | Locale Setting: C 2024-11-15 13:38:42.651 | DLLs: UserContributedStudies_64.dll 2024-11-15 13:38:42.651 | Allowed protected custom studies: 2024-11-15 13:38:42.651 | Crash reporter started: true 2024-11-15 13:38:42.651 | 2024-11-15 13:38:42.670 | Checking for new symbol settings. Requested symbol settings MD5 for service code cqg. Request ID: 1. 2024-11-15 13:38:42.696 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. 2024-11-15 13:38:42.831 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. 2024-11-15 13:38:42.831 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. 2024-11-15 13:38:43.113 | Received 5 login tokens. 2024-11-15 13:38:43.816 | Symbol settings MD5 received. Request ID: 1. 2024-11-15 13:38:43.816 | Symbol settings are up-to-date for cqg. 2024-11-15 13:38:45.170 | Requested user files to download. 2024-11-15 13:38:47.168 | 2024-11-15 13:38:47.168 | CQG WebAPI | Connecting to server api.cqg.com 2024-11-15 13:38:47.168 | CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 2024-11-15 13:38:47.181 | CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. 2024-11-15 13:38:47.181 | CQG WebSocket socket (1) | New receive buffer size: 0 2024-11-15 13:38:47.181 | CQG WebSocket socket (1) | Connecting to IP: 208.48.16.17. 2024-11-15 13:38:47.228 | CQG WebSocket | Opening WebSocket. 2024-11-15 13:38:47.228 | CQG WebSocket | Sending WebSocket handshake. 2024-11-15 13:38:47.369 | CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols 2024-11-15 13:38:47.369 | CQG WebSocket | Server header | Connection: Upgrade 2024-11-15 13:38:47.369 | CQG WebSocket | Server header | Sec-WebSocket-Accept: Y/PSYudtinDI1PvPY61e32yyX84= 2024-11-15 13:38:47.369 | CQG WebSocket | Server header | Server: WebSocket++/0.8.2 2024-11-15 13:38:47.369 | CQG WebSocket | Server header | Upgrade: websocket 2024-11-15 13:38:47.369 | CQG WebSocket | Server header | 2024-11-15 13:38:47.369 | CQG WebSocket | Web socket state is now open. 2024-11-15 13:38:47.369 | CQG WebAPI | WebSocket connected. 2024-11-15 13:38:47.369 | CQG WebAPI | Sending market data logon message. 2024-11-15 13:38:47.466 | CQG WebAPI | Base Time: 2024-10-27T06:30:55. 2024-10-27 06:30:55 2024-11-15 13:38:47.466 | CQG WebAPI | Logon successful. Session Token = DaU5ibxMRYkugEHvAqdLMk4S1z3BX3GM7k1pGoWkVm4VCCcCVVEF/kWDK8S5/CW73TfcaavldCf 2024-11-15 13:38:47.466 | CQG WebAPI | Connected to server complete. 2024-11-15 13:38:47.470 | No download requests in the queue to start downloads for. | Number times message added: 3 2024-11-15 13:38:47.470 | Updated verified funded futures trading account ending date to: 2024-12-15 13:38:47 2024-11-15 13:38:47.470 | CQG WebAPI | Sending Trade Accounts request message. 2024-11-15 13:38:47.566 | CQG WebAPI | Brokerage name: AMP. Account Name: 159697 2024-11-15 13:38:47.566 | Updated verified funded futures trading account ending date to: 2024-12-15 13:38:47 2024-11-15 13:38:47.566 | CQG WebAPI | Sending collateral subscribe request. 2024-11-15 13:38:47.739 | CQG WebAPI | Sending positions subscribe request. RequestID: 237483 2024-11-15 13:38:47.739 | CQG WebAPI | Sending orders subscribe request. RequestID: 237484 2024-11-15 13:38:50.407 | Files to Open on Startup | Opening file: ExampleChartbook.cht 2024-11-15 13:38:50.445 | F.US.MNQZ24 658 Volume #1 | Reloading chart. 2024-11-15 13:38:50.475 | F.US.MNQZ24 258 Volume #2 | Reloading chart. 2024-11-15 13:38:50.516 | F.US.MNQZ24 6580 Volume #5 | Reloading chart. 2024-11-15 13:38:50.557 | F.US.MNQZ24 Daily #6 | Reloading chart. 2024-11-15 13:38:50.761 | F.US.MNQZ24 #7 | Reloading chart. 2024-11-15 13:38:50.762 | F.US.MNQZ24 #7 | StartDateTimeForLoadingOrderFills: 2023-11-09 00:00:00 2024-11-15 13:38:50.764 | F.US.MNQZ24 #7 | Chart data loading complete. 2024-11-15 13:38:50.790 | F.US.MNQZ24 Daily #6 | Chart data loading complete. 2024-11-15 13:38:50.799 | F.US.MNQZ24 658 Volume #1 | Chart data loading complete. 2024-11-15 13:38:50.807 | F.US.MNQZ24 6580 Volume #5 | Chart data loading complete. 2024-11-15 13:38:50.816 | F.US.MNQZ24 258 Volume #2 | Chart data loading complete. 2024-11-15 13:38:50.953 | Using symbol data fast lookup vector 2024-11-15 13:38:50.953 | CQG WebAPI | Starting real-time market data updates for: F.US.MNQZ24. ID: 1 Service code: cqg 2024-11-15 13:38:50.953 | CQG WebAPI | Sending symbol resolution request for F.US.MNQZ24. ID: 237485 2024-11-15 13:38:50.953 | CQG WebAPI | Requesting security definition data for: F.US.MNQZ24. ID: 1 2024-11-15 13:38:50.953 | CQG WebAPI | Using primary service for historical data for F.US.MNQZ24 2024-11-15 13:38:50.953 | Starting DelayedDownloadMonitoringTimer 2024-11-15 13:38:50.953 | Starting HDTimeoutTimer 2024-11-15 13:38:50.954 | Added historical Intraday data request for F.US.MNQZ24 to the queue. 2024-11-15 13:38:50.954 | Intraday data recording state for symbol F.US.MNQZ24 is set to download 'Pending'. 2024-11-15 13:38:50.955 | Triggering next historical data download in queue. 2024-11-15 13:38:50.958 | Delaying start of download for F.US.MNQZ24. 2024-11-15 13:38:51.005 | CQG WebAPI | Received symbol resolution report for symbol F.US.MNQZ24. Search Symbol: F.US.MNQZ24. Request ID: 237485. Contract ID: 1. 2024-11-15 13:38:51.005 | CQG WebAPI | Requesting market data for F.US.MNQZ24 2024-11-15 13:38:51.100 | CQG WebAPI | Market data subscription for F.US.MNQZ24 was unsuccessful. Text: Real-time data subscription for instrument F.US.MNQ (corresponding to ID = 1) is not enabled. 2024-11-15 13:38:51.100 | Symbol Error | F.US.MNQZ24 is unknown, unavailable, or improperly formatted. Real-time data subscription for instrument F.US.MNQ (corresponding to ID = 1) is not enabled. 2024-11-15 13:38:51.274 | F.US.MNQZ24 #7 | StartDateTimeForLoadingOrderFills: 2023-11-09 00:00:00 2024-11-15 13:38:51.939 | HD Request # 1 | Downloading Intraday chart data for F.US.MNQZ24 to the file F.US.MNQZ24.scid. Service: cqg 2024-11-15 13:38:51.940 | HD Request # 1 | Download start date-time: 2024-09-26 10:46:30.000000. File last date-time: 2024-09-26 10:46:30.000000 2024-11-15 13:38:51.940 | HD Request # 1 | Requesting historical Minute data. 2024-11-15 13:38:52.035 | HD Request # 1 | Error downloading historical Intraday data for F.US.MNQZ24. Instrument F.US.MNQ (corresponding to ID 1) is not allowed. 2024-11-15 13:38:52.035 | HD Request # 1 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds and wrote 0 records for F.US.MNQZ24 2024-11-15 13:38:52.036 | HD Request # 1 | Add time&sales data | Remembered last file record date-time: 2024-09-26 10:46:30.000000 2024-11-15 13:38:52.036 | HD Request # 1 | Completion time: 1s. 2024-11-15 13:38:52.036 | HD Request # 1 | Intraday data download complete for F.US.MNQZ24. Unique request ID: 1 2024-11-15 13:38:52.036 | Removing historical data download ID 1. 2024-11-15 13:38:52.036 | Real-time Intraday chart data file updates started for F.US.MNQZ24 2024-11-15 13:38:52.036 | Opened cached Intraday file: C:\SierraChart\Data\F.US.MNQZ24.scid. Thread ID: 12908 2024-11-15 13:38:52.036 | Intraday chart data file opened for F.US.MNQZ24 2024-11-15 13:38:52.036 | HD Request # 1 | Enabling Intraday chart updating for symbol. 2024-11-15 13:38:52.036 | 2024-11-15 13:38:52.036 | No download requests in the queue to start downloads for. 2024-11-15 13:38:52.478 | Requesting market depth updates for: F.US.MNQZ24 if supported. NumLevels=100 2024-11-15 13:38:52.478 | CQG WebAPI | Requesting market data including full depth for F.US.MNQZ24 2024-11-15 13:38:52.573 | CQG WebAPI | Market data subscription for F.US.MNQZ24 was unsuccessful. Text: Real-time data subscription for instrument F.US.MNQ (corresponding to ID = 1) is not enabled. 2024-11-15 13:38:52.573 | Symbol Error | F.US.MNQZ24 is unknown, unavailable, or improperly formatted. Real-time data subscription for instrument F.US.MNQ (corresponding to ID = 1) is not enabled. 2024-11-15 13:39:07.568 | ExtendTheFundedTradingAccountStatusExpirationDate: Sending request. 2024-11-15 13:39:08.223 | ExtendTheFundedTradingAccountStatusExpirationDate | Result: {"Result":"The Funded Trading Account Status Expiration Date is more than 25 days into the future. The Date is currently: 2024-12-14"}. Success=true |
| [2024-11-15 14:02:44] |
| Sierra_Chart Engineering - Posts: 17136 |
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In the case of CQG you need to use the Denali Data Feed for CME market data. Follow through the instructions here: Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* At this point you just need to activate the exchanges that you need here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-11-15 14:18:03] |
| User407641 - Posts: 4 |
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idid everything... still same..no live feed.... i activated and signed...
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| [2024-11-15 14:38:26] |
| User208416 - Posts: 39 |
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see this post US Equities/CFE Data Early Morning Weekday Carrier Maintenance Notification |
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