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Date/Time: Thu, 21 Nov 2024 18:04:56 +0000



Installation

View Count: 128

[2024-11-09 12:04:11]
User612024 - Posts: 2
My first time using sierra chart and I have not been able to install Sierra on my computer. Kept getting this error messages attached
imageScreenshot 2024-11-08 203254.png / V - Attached On 2024-11-09 12:03:10 UTC - Size: 14.59 KB - 18 views
imageScreenshot 2024-11-08 203534.png / V - Attached On 2024-11-09 12:03:17 UTC - Size: 38.2 KB - 17 views
Attachment Deleted.
[2024-11-09 12:51:12]
User612024 - Posts: 2
| 2024-11-09 00:39:39
Installer version: 12 | 2024-11-09 00:39:39
Not using HTTP proxy server settings. | 2024-11-09 00:40:11
HTTP Request: https://www.sierrachart.com/API.php?Service=GetCurrentVersionNumber&Version=12 | 2024-11-09 00:40:11
HTTP Request: https://download2.sierrachart.com/downloads/2700/FilesToDownload.txt | 2024-11-09 00:40:11
HTTP Request: https://download2.sierrachart.com/downloads/404 page not found
/FilesToDownload.txt | 2024-11-09 00:40:11
Starting request of files to install. | 2024-11-09 00:40:12
Error opening C:\SierraChart\\SierraChartFileDownloader.exe. Windows error code 3: The system cannot find the path specified. | 2024-11-09 00:40:12
Sierra Chart is up to date. No updates were downloaded. | 2024-11-09 00:40:12
CreateShortcut: Save error | 2024-11-09 00:40:12
Error creating process C:\SierraChart\SierraChart_64.exe. Windows error code 2: The system cannot find the file specified. | 2024-11-09 00:40:20
[2024-11-09 22:34:24]
stevechance - Posts: 3
Same here. BRAND NEW CUSTOMER, coming from TradingView.

Please fix this so I can start paying you $56 a month.
[2024-11-09 22:34:41]
Sierra_Chart Engineering - Posts: 17136
We apologize for this. This is now resolved.

If it is not resolved, clear the DNS cache as explained here:
https://www.sierrachart.com/index.php?page=doc/helpdetails1.php#DomainNameServiceIssues
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2024-11-09 22:47:09]
stevechance - Posts: 3
That worked.

Thanks for the quick response!

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