Support Board
Date/Time: Wed, 04 Dec 2024 18:55:54 +0000
Copper (HG) does not auto-update symbol when changing data feeds from Teton to Rithmic
View Count: 79
| [2024-11-07 16:30:02] |
| User740504 - Posts: 114 |
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The symbol (HGZ24) updates itself when going from Rithmic to Teton Order Routing datafeed appropriately. The symbol DOES NOT update itself when going back, from Teton to Rithmic. The chart symbol stays on the symbol from the previous datafeed. If I'm on Rithmic, switch to Teton, the symbol automatically translates to: HGZ24_FUT_CME. If I switch back to Rithmic, the symbol never changes back to: HGZ4.COMEX. It's stuck on HGZ24_FUT_CME and I have to manually change it back. This is the only symbol I have a problem with and am unsure why. Curious on a cause. More of an annoyance than anything and of low importance. Date Time Of Last Edit: 2024-11-07 16:30:45
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| [2024-11-08 21:00:33] |
| Sierra_Chart Engineering - Posts: 17366 |
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Not sure what the issue is. But we checked all of the Symbol Settings for this symbol and they look correct. Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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