Support Board
Date/Time: Tue, 22 Apr 2025 16:53:19 +0000
having problem to pay for real time usage
View Count: 305
| [2024-11-06 13:04:38] |
| User825423 - Posts: 3 |
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i am trying to deliver but fail please advise Itzhak Berger |
| [2024-11-06 16:34:41] |
| John - SC Support - Posts: 39407 |
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We need more information on the exact issue you are having.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-11-06 19:23:08] |
| User825423 - Posts: 3 |
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I insert all payment details (below) in order to accomplish payment ,but it does not active ,please advise Sierra Chart Payment Processing. Account: itzik trail PayPal V2 with Auto Billing Support Card details saved in PayPal for automatic payment using PayPal. Specify USD Amount: 36.00 VISA - 6813 - 2029-02 Date Time Of Last Edit: 2024-11-06 19:27:01
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| [2024-11-06 20:03:55] |
| John - SC Support - Posts: 39407 |
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We looked into this and we see you are not actually adding any funds to your account. You have setup the Automatic Payments with PayPal, so when you have a fee that is coming due, your card will automatically be charged. Your next fee will be due on December 1, 2024 in order to cover the cost of the exchanges you have active.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-11-06 20:09:34
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| [2025-01-15 23:52:39] |
| User911458 - Posts: 7 |
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Hi! I saw your discussion about payment issues and decided to share my similar story. I had a similar situation when I tried to set up automatic payments through a third-party platform but ran into technical difficulties. I used a payment system I found through this DashDevs blog. They described the best payment processing services, and it helped me find a solution. The problem was that the card was linked, but the payment wasn’t processed automatically. It turned out that I hadn’t activated the auto-payment option on the payment system's side. Thanks to the service support and the article from the https://dashdevs.com/blog/best-payment-processing-companies/ blog, I quickly resolved the issue. I recommend checking out their list of payment platforms. For me, Stripe worked well because it has an easy-to-use interface and flexible options for developers. Date Time Of Last Edit: 2025-01-23 10:04:04
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| [2025-01-16 05:39:13] |
| Sierra_Chart Engineering - Posts: 19305 |
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Refer to: https://www.sierrachart.com/UserControlPanel.php?page=TransactionLog https://www.sierrachart.com/UserControlPanel.php?page=RecurringServices Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-01-16 08:33:55] |
| User825423 - Posts: 3 |
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solved thank you |
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