Support Board
Date/Time: Fri, 27 Dec 2024 12:57:01 +0000
not connected
View Count: 99
| [2024-11-04 15:29:46] |
| GaryMac - Posts: 18 |
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hi there a cant seem to get connected, i have checked my live data amount which is over $100 and both my feeds are paid can you direct me to the problem please |
| [2024-11-04 18:15:09] |
| Sierra_Chart Engineering - Posts: 17672 |
|
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Connect to the data feed: Select "File >> Disconnect" Select "File >> Connect to Data Feed" After about 30 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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