Support Board
Date/Time: Sun, 24 Nov 2024 04:47:29 +0000
Payment Issue
View Count: 129
| [2024-11-01 08:17:03] |
| eaglefutures - Posts: 48 |
|
Hello , this morning I tried to load money from the card on file. Each time I put in an amount of say 50 USD or 100 USD, it somehow still defaults to 10 USD. I had to do a few transactions to load the credits , and it is risky because sometimes the credit card provider will block these transactions. |
| [2024-11-01 13:37:26] |
| Sierra_Chart Engineering - Posts: 17154 |
|
We are checking on this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-11-01 13:43:53] |
| Sierra_Chart Engineering - Posts: 17154 |
|
We cannot reproduce any problem like this. Make sure you enter the amount on this page where it says "Specify USD Amount" : https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit And then choose the payment option you want below. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-11-01 13:44:10
|
| [2024-11-04 21:54:27] |
| Tumaini Bryan - Posts: 15 |
|
hello i paid 83 dollars this morning, 46 for my Denali and 37.50 for data feed now its still saying i owe and my trading is disabled. can someone help me with this topic please!!!!!
|
| [2024-11-04 23:33:11] |
| Sierra_Chart Engineering - Posts: 17154 |
|
We are following up in another thread related to this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-11-05 08:50:08] |
| User595961 - Posts: 1 |
|
bonjour, j'ai un probleme pour le paiement des flux et la plateforme une fois que je met ma carte bancaire et que je fais ok pour payer mon soldes reste à 0€ et il ne se passe rien j'ai reessayé plusieurs fois j'espere ne pas etre prelevé tout d'un coup merci. est ce que quelqu'un peut m'aider pour traité ce sujet svp!!!?
|
| [2024-11-05 15:31:12] |
| John - SC Support - Posts: 36238 |
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User595961: We see a payment of $27.00 made on 2024-11-05 at 09:02:31 UTC. These funds were then used to renew the EUREX exchange. Your package is due for renewal tomorrow, so you would need to have at least $46.00 in your account before midnight UTC time tonight. If you have tried to make a payment, and it is not posting, then let us know. You can view the transactions for your account at the following link: https://www.sierrachart.com/UserControlPanel.php?page=TransactionLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-11-05 15:47:10] |
| Tumaini Bryan - Posts: 15 |
|
are you looking at the right account? Tumaini B I paid 46 then 37 and an extra 10 by mistake so that covers my TETON and Denali
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| [2024-11-05 15:48:43] |
| Tumaini Bryan - Posts: 15 |
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i gave a total of 93 dollars i didn't select EUREX ever
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| [2024-11-05 15:51:44] |
| Tumaini Bryan - Posts: 15 |
|
and also the issue is with my sub account 182470A which I use TETON FOR
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| [2024-11-05 19:35:40] |
| Tumaini Bryan - Posts: 15 |
|
2024-11-05 15:23:52.493 | Teton CME Order Routing | Requesting trade accounts from server. 2024-11-05 15:23:52.494 | TradeActivity files query time: 0.000589 seconds. Entries: 0. Current queries: 1 2024-11-05 15:23:52.530 | Teton CME Order Routing | Performing query for most recent order fills Date-Time for Trade Account: 182470. 2024-11-05 15:23:52.530 | Teton CME Order Routing | Performing query for most recent account balances Date-Time for Trade Account: 182470. 2024-11-05 15:23:52.530 | Teton CME Order Routing | Performing query for most recent order fills Date-Time for Trade Account: 182470A. 2024-11-05 15:23:52.530 | Teton CME Order Routing | Performing query for most recent account balances Date-Time for Trade Account: 182470A. 2024-11-05 15:23:52.530 | Teton CME Order Routing | Received 2 accounts from service. 2024-11-05 15:23:52.532 | TradeActivity files query time: 0.001927 seconds. Entries: 0. Current queries: 4 2024-11-05 15:23:52.532 | Teton CME Order Routing | Requesting historical order fills for account 182470. Start Date-Time UTC: 2024-07-04 15:23:52 2024-11-05 15:23:52.532 | TradeActivity files query time: 0.000273 seconds. Entries: 0. Current queries: 3 2024-11-05 15:23:52.532 | Teton CME Order Routing | Requesting historical account balances for account 182470. Start date-time UTC: 2024-11-05 15:14:39 2024-11-05 15:23:52.534 | TradeActivity files query time: 0.001529 seconds. Entries: 0. Current queries: 2 2024-11-05 15:23:52.534 | Teton CME Order Routing | Requesting historical order fills for account 182470A. Start Date-Time UTC: 2024-07-04 15:23:52 2024-11-05 15:23:52.534 | TradeActivity files query time: 0.000186 seconds. Entries: 0. Current queries: 1 2024-11-05 15:23:52.534 | Teton CME Order Routing | Requesting historical account balances for account 182470A. Start date-time UTC: 2024-11-05 15:14:39 2024-11-05 15:23:52.579 | Teton CME Order Routing | Received 0 order fills for account: 182470. Inserting the ones that do not exist. 2024-11-05 15:23:52.581 | Teton CME Order Routing | Received 0 historical account balance updates for account: 182470. 2024-11-05 15:23:52.589 | Teton CME Order Routing | Received 0 order fills for account: 182470A. Inserting the ones that do not exist. 2024-11-05 15:23:52.632 | Teton CME Order Routing | Received 0 historical account balance updates for account: 182470A. 2024-11-05 15:23:52.739 | Teton CME Order Routing | Requesting Trade Positions data. 2024-11-05 15:23:56.359 | TradeActivity files query time: 0.001078 seconds. Entries: 0. Current queries: 1 2024-11-05 15:23:56.382 | TradeActivity files query time: 0.001249 seconds. Entries: 0. Current queries: 2 2024-11-05 15:23:56.389 | TradeActivity files query time: 0.001787 seconds. Entries: 0. Current queries: 3 2024-11-05 15:23:56.395 | TradeActivity files query time: 0.001859 seconds. Entries: 0. Current queries: 4 2024-11-05 15:23:56.417 | TradeActivity files query time: 0.001276 seconds. Entries: 0. Current queries: 5 2024-11-05 15:23:56.422 | TradeActivity files query time: 0.001018 seconds. Entries: 0. Current queries: 6 2024-11-05 15:23:56.434 | TradeActivity files query time: 0.001073 seconds. Entries: 0. Current queries: 7 2024-11-05 15:23:56.442 | TradeActivity files query time: 0.001101 seconds. Entries: 0. Current queries: 8 2024-11-05 15:23:56.569 | TradeActivity files query time: 0.000965 seconds. Entries: 0. Current queries: 1 2024-11-05 15:23:56.573 | TradeActivity files query time: 0.000936 seconds. Entries: 0. Current queries: 1 2024-11-05 15:23:56.663 | TradeActivity files query time: 0.000946 seconds. Entries: 0. Current queries: 1 2024-11-05 15:23:57.759 | Denali Data Feed | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 2024-11-05 15:23:57.759 | Denali Data Feed | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 2024-11-05 15:23:59.365 | TradeActivity files query time: 0.001149 seconds. Entries: 0. Current queries: 1 2024-11-05 15:23:59.690 | TradeActivity files query time: 0.001385 seconds. Entries: 0. Current queries: 1 2024-11-05 15:23:59.792 | TradeActivity files query time: 0.001067 seconds. Entries: 0. Current queries: 2 2024-11-05 15:24:00.629 | TradeActivity files query time: 0.000991 seconds. Entries: 0. Current queries: 1 2024-11-05 16:28:38.166 | Denali Data Feed | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 2024-11-05 16:28:38.166 | Denali Data Feed | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 2024-11-05 16:28:39.732 | Teton CME Order Routing | Requesting trade accounts from server. 2024-11-05 16:28:39.733 | TradeActivity files query time: 0.001140 seconds. Entries: 0. Current queries: 1 2024-11-05 16:28:39.777 | Teton CME Order Routing | Performing query for most recent order fills Date-Time for Trade Account: 182470. 2024-11-05 16:28:39.777 | Teton CME Order Routing | Performing query for most recent account balances Date-Time for Trade Account: 182470. 2024-11-05 16:28:39.777 | Teton CME Order Routing | Performing query for most recent order fills Date-Time for Trade Account: 182470A. 2024-11-05 16:28:39.777 | Teton CME Order Routing | Performing query for most recent account balances Date-Time for Trade Account: 182470A. 2024-11-05 16:28:39.777 | Teton CME Order Routing | Received 2 accounts from service. 2024-11-05 16:28:39.785 | TradeActivity files query time: 0.007969 seconds. Entries: 0. Current queries: 4 2024-11-05 16:28:39.786 | Teton CME Order Routing | Requesting historical order fills for account 182470. Start Date-Time UTC: 2024-07-04 16:28:39 2024-11-05 16:28:39.786 | TradeActivity files query time: 0.001265 seconds. Entries: 0. Current queries: 3 2024-11-05 16:28:39.787 | Teton CME Order Routing | Requesting historical account balances for account 182470. Start date-time UTC: 2024-11-05 15:23:47 2024-11-05 16:28:39.792 | TradeActivity files query time: 0.005652 seconds. Entries: 0. Current queries: 2 2024-11-05 16:28:39.793 | TradeActivity files query time: 0.000808 seconds. Entries: 0. Current queries: 2 2024-11-05 16:28:39.793 | Teton CME Order Routing | Requesting historical order fills for account 182470A. Start Date-Time UTC: 2024-07-04 16:28:39 2024-11-05 16:28:39.793 | Teton CME Order Routing | Requesting historical account balances for account 182470A. Start date-time UTC: 2024-11-05 15:23:47 2024-11-05 16:28:39.872 | Teton CME Order Routing | Received 0 order fills for account: 182470. Inserting the ones that do not exist. 2024-11-05 16:28:39.880 | Teton CME Order Routing | Received 0 historical account balance updates for account: 182470. 2024-11-05 16:28:39.975 | Teton CME Order Routing | Requesting Trade Positions data. 2024-11-05 16:28:40.006 | Teton CME Order Routing | Received 0 order fills for account: 182470A. Inserting the ones that do not exist. 2024-11-05 16:28:40.006 | Teton CME Order Routing | Received 0 historical account balance updates for account: 182470A. 2024-11-05 16:28:40.805 | Denali Data Feed | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 2024-11-05 16:28:40.805 | Denali Data Feed | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 2024-11-05 16:33:43.997 | Teton CME Order Routing (Order reject). Info: Trading is disabled. Internal Order ID: 353. Service Order ID: (none). Symbol: MNQZ24_FUT_CME. Account: 182470 * 2024-11-05 16:33:43.997 | Teton CME Order Routing (Order reject). Info: Trading is disabled. Internal Order ID: 354. Service Order ID: (none). Symbol: MNQZ24_FUT_CME. Account: 182470 * 2024-11-05 16:33:43.997 | Teton CME Order Routing (Order reject). Info: Trading is disabled. Internal Order ID: 355. Service Order ID: (none). Symbol: MNQZ24_FUT_CME. Account: 182470 * 2024-11-05 17:33:04.895 | Teton CME Order Routing | Requesting trade accounts from server. 2024-11-05 17:33:04.895 | TradeActivity files query time: 0.000800 seconds. Entries: 0. Current queries: 1 2024-11-05 17:33:04.936 | Teton CME Order Routing | Performing query for most recent order fills Date-Time for Trade Account: 182470. 2024-11-05 17:33:04.936 | Teton CME Order Routing | Performing query for most recent account balances Date-Time for Trade Account: 182470. 2024-11-05 17:33:04.936 | Teton CME Order Routing | Performing query for most recent order fills Date-Time for Trade Account: 182470A. 2024-11-05 17:33:04.936 | Teton CME Order Routing | Performing query for most recent account balances Date-Time for Trade Account: 182470A. 2024-11-05 17:33:04.936 | Teton CME Order Routing | Received 2 accounts from service. 2024-11-05 17:33:04.939 | TradeActivity files query time: 0.003051 seconds. Entries: 0. Current queries: 4 2024-11-05 17:33:04.939 | TradeActivity files query time: 0.000518 seconds. Entries: 0. Current queries: 4 2024-11-05 17:33:04.941 | TradeActivity files query time: 0.001970 seconds. Entries: 0. Current queries: 4 2024-11-05 17:33:04.941 | TradeActivity files query time: 0.000208 seconds. Entries: 0. Current queries: 4 2024-11-05 17:33:04.996 | Teton CME Order Routing | Requesting historical order fills for account 182470. Start Date-Time UTC: 2024-07-04 17:33:04 2024-11-05 17:33:04.996 | Teton CME Order Routing | Requesting historical account balances for account 182470. Start date-time UTC: 2024-11-05 16:28:35 2024-11-05 17:33:04.996 | Teton CME Order Routing | Requesting historical order fills for account 182470A. Start Date-Time UTC: 2024-07-04 17:33:04 2024-11-05 17:33:04.996 | Teton CME Order Routing | Requesting historical account balances for account 182470A. Start date-time UTC: 2024-11-05 16:28:35 2024-11-05 17:33:05.083 | Teton CME Order Routing | Received 0 order fills for account: 182470. Inserting the ones that do not exist. 2024-11-05 17:33:05.083 | Teton CME Order Routing | Received 0 historical account balance updates for account: 182470. 2024-11-05 17:33:05.083 | Teton CME Order Routing | Received 0 order fills for account: 182470A. Inserting the ones that do not exist. 2024-11-05 17:33:05.194 | Teton CME Order Routing | Received 0 historical account balance updates for account: 182470A. 2024-11-05 17:33:05.206 | Teton CME Order Routing | Requesting Trade Positions data. 2024-11-05 17:33:06.078 | Denali Data Feed | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 2024-11-05 17:33:06.078 | Denali Data Feed | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 2024-11-05 17:33:27.162 | Teton CME Order Routing (Order reject). Info: Trading is disabled. Internal Order ID: 356. Service Order ID: (none). Symbol: MNQZ24_FUT_CME. Account: 182470 * 2024-11-05 17:33:27.162 | Teton CME Order Routing (Order reject). Info: Trading is disabled. Internal Order ID: 357. Service Order ID: (none). Symbol: MNQZ24_FUT_CME. Account: 182470 * 2024-11-05 17:33:27.162 | Teton CME Order Routing (Order reject). Info: Trading is disabled. Internal Order ID: 358. Service Order ID: (none). Symbol: MNQZ24_FUT_CME. Account: 182470 * |
| [2024-11-05 19:35:40] |
| Tumaini Bryan - Posts: 15 |
|
2024-11-05 15:23:52.493 | Teton CME Order Routing | Requesting trade accounts from server. 2024-11-05 15:23:52.494 | TradeActivity files query time: 0.000589 seconds. Entries: 0. Current queries: 1 2024-11-05 15:23:52.530 | Teton CME Order Routing | Performing query for most recent order fills Date-Time for Trade Account: 182470. 2024-11-05 15:23:52.530 | Teton CME Order Routing | Performing query for most recent account balances Date-Time for Trade Account: 182470. 2024-11-05 15:23:52.530 | Teton CME Order Routing | Performing query for most recent order fills Date-Time for Trade Account: 182470A. 2024-11-05 15:23:52.530 | Teton CME Order Routing | Performing query for most recent account balances Date-Time for Trade Account: 182470A. 2024-11-05 15:23:52.530 | Teton CME Order Routing | Received 2 accounts from service. 2024-11-05 15:23:52.532 | TradeActivity files query time: 0.001927 seconds. Entries: 0. Current queries: 4 2024-11-05 15:23:52.532 | Teton CME Order Routing | Requesting historical order fills for account 182470. Start Date-Time UTC: 2024-07-04 15:23:52 2024-11-05 15:23:52.532 | TradeActivity files query time: 0.000273 seconds. Entries: 0. Current queries: 3 2024-11-05 15:23:52.532 | Teton CME Order Routing | Requesting historical account balances for account 182470. Start date-time UTC: 2024-11-05 15:14:39 2024-11-05 15:23:52.534 | TradeActivity files query time: 0.001529 seconds. Entries: 0. Current queries: 2 2024-11-05 15:23:52.534 | Teton CME Order Routing | Requesting historical order fills for account 182470A. Start Date-Time UTC: 2024-07-04 15:23:52 2024-11-05 15:23:52.534 | TradeActivity files query time: 0.000186 seconds. Entries: 0. Current queries: 1 2024-11-05 15:23:52.534 | Teton CME Order Routing | Requesting historical account balances for account 182470A. Start date-time UTC: 2024-11-05 15:14:39 2024-11-05 15:23:52.579 | Teton CME Order Routing | Received 0 order fills for account: 182470. Inserting the ones that do not exist. 2024-11-05 15:23:52.581 | Teton CME Order Routing | Received 0 historical account balance updates for account: 182470. 2024-11-05 15:23:52.589 | Teton CME Order Routing | Received 0 order fills for account: 182470A. Inserting the ones that do not exist. 2024-11-05 15:23:52.632 | Teton CME Order Routing | Received 0 historical account balance updates for account: 182470A. 2024-11-05 15:23:52.739 | Teton CME Order Routing | Requesting Trade Positions data. 2024-11-05 15:23:56.359 | TradeActivity files query time: 0.001078 seconds. Entries: 0. Current queries: 1 2024-11-05 15:23:56.382 | TradeActivity files query time: 0.001249 seconds. Entries: 0. Current queries: 2 2024-11-05 15:23:56.389 | TradeActivity files query time: 0.001787 seconds. Entries: 0. Current queries: 3 2024-11-05 15:23:56.395 | TradeActivity files query time: 0.001859 seconds. Entries: 0. Current queries: 4 2024-11-05 15:23:56.417 | TradeActivity files query time: 0.001276 seconds. Entries: 0. Current queries: 5 2024-11-05 15:23:56.422 | TradeActivity files query time: 0.001018 seconds. Entries: 0. Current queries: 6 2024-11-05 15:23:56.434 | TradeActivity files query time: 0.001073 seconds. Entries: 0. Current queries: 7 2024-11-05 15:23:56.442 | TradeActivity files query time: 0.001101 seconds. Entries: 0. Current queries: 8 2024-11-05 15:23:56.569 | TradeActivity files query time: 0.000965 seconds. Entries: 0. Current queries: 1 2024-11-05 15:23:56.573 | TradeActivity files query time: 0.000936 seconds. Entries: 0. Current queries: 1 2024-11-05 15:23:56.663 | TradeActivity files query time: 0.000946 seconds. Entries: 0. Current queries: 1 2024-11-05 15:23:57.759 | Denali Data Feed | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 2024-11-05 15:23:57.759 | Denali Data Feed | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 2024-11-05 15:23:59.365 | TradeActivity files query time: 0.001149 seconds. Entries: 0. Current queries: 1 2024-11-05 15:23:59.690 | TradeActivity files query time: 0.001385 seconds. Entries: 0. Current queries: 1 2024-11-05 15:23:59.792 | TradeActivity files query time: 0.001067 seconds. Entries: 0. Current queries: 2 2024-11-05 15:24:00.629 | TradeActivity files query time: 0.000991 seconds. Entries: 0. Current queries: 1 2024-11-05 16:28:38.166 | Denali Data Feed | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 2024-11-05 16:28:38.166 | Denali Data Feed | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 2024-11-05 16:28:39.732 | Teton CME Order Routing | Requesting trade accounts from server. 2024-11-05 16:28:39.733 | TradeActivity files query time: 0.001140 seconds. Entries: 0. Current queries: 1 2024-11-05 16:28:39.777 | Teton CME Order Routing | Performing query for most recent order fills Date-Time for Trade Account: 182470. 2024-11-05 16:28:39.777 | Teton CME Order Routing | Performing query for most recent account balances Date-Time for Trade Account: 182470. 2024-11-05 16:28:39.777 | Teton CME Order Routing | Performing query for most recent order fills Date-Time for Trade Account: 182470A. 2024-11-05 16:28:39.777 | Teton CME Order Routing | Performing query for most recent account balances Date-Time for Trade Account: 182470A. 2024-11-05 16:28:39.777 | Teton CME Order Routing | Received 2 accounts from service. 2024-11-05 16:28:39.785 | TradeActivity files query time: 0.007969 seconds. Entries: 0. Current queries: 4 2024-11-05 16:28:39.786 | Teton CME Order Routing | Requesting historical order fills for account 182470. Start Date-Time UTC: 2024-07-04 16:28:39 2024-11-05 16:28:39.786 | TradeActivity files query time: 0.001265 seconds. Entries: 0. Current queries: 3 2024-11-05 16:28:39.787 | Teton CME Order Routing | Requesting historical account balances for account 182470. Start date-time UTC: 2024-11-05 15:23:47 2024-11-05 16:28:39.792 | TradeActivity files query time: 0.005652 seconds. Entries: 0. Current queries: 2 2024-11-05 16:28:39.793 | TradeActivity files query time: 0.000808 seconds. Entries: 0. Current queries: 2 2024-11-05 16:28:39.793 | Teton CME Order Routing | Requesting historical order fills for account 182470A. Start Date-Time UTC: 2024-07-04 16:28:39 2024-11-05 16:28:39.793 | Teton CME Order Routing | Requesting historical account balances for account 182470A. Start date-time UTC: 2024-11-05 15:23:47 2024-11-05 16:28:39.872 | Teton CME Order Routing | Received 0 order fills for account: 182470. Inserting the ones that do not exist. 2024-11-05 16:28:39.880 | Teton CME Order Routing | Received 0 historical account balance updates for account: 182470. 2024-11-05 16:28:39.975 | Teton CME Order Routing | Requesting Trade Positions data. 2024-11-05 16:28:40.006 | Teton CME Order Routing | Received 0 order fills for account: 182470A. Inserting the ones that do not exist. 2024-11-05 16:28:40.006 | Teton CME Order Routing | Received 0 historical account balance updates for account: 182470A. 2024-11-05 16:28:40.805 | Denali Data Feed | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 2024-11-05 16:28:40.805 | Denali Data Feed | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 2024-11-05 16:33:43.997 | Teton CME Order Routing (Order reject). Info: Trading is disabled. Internal Order ID: 353. Service Order ID: (none). Symbol: MNQZ24_FUT_CME. Account: 182470 * 2024-11-05 16:33:43.997 | Teton CME Order Routing (Order reject). Info: Trading is disabled. Internal Order ID: 354. Service Order ID: (none). Symbol: MNQZ24_FUT_CME. Account: 182470 * 2024-11-05 16:33:43.997 | Teton CME Order Routing (Order reject). Info: Trading is disabled. Internal Order ID: 355. Service Order ID: (none). Symbol: MNQZ24_FUT_CME. Account: 182470 * 2024-11-05 17:33:04.895 | Teton CME Order Routing | Requesting trade accounts from server. 2024-11-05 17:33:04.895 | TradeActivity files query time: 0.000800 seconds. Entries: 0. Current queries: 1 2024-11-05 17:33:04.936 | Teton CME Order Routing | Performing query for most recent order fills Date-Time for Trade Account: 182470. 2024-11-05 17:33:04.936 | Teton CME Order Routing | Performing query for most recent account balances Date-Time for Trade Account: 182470. 2024-11-05 17:33:04.936 | Teton CME Order Routing | Performing query for most recent order fills Date-Time for Trade Account: 182470A. 2024-11-05 17:33:04.936 | Teton CME Order Routing | Performing query for most recent account balances Date-Time for Trade Account: 182470A. 2024-11-05 17:33:04.936 | Teton CME Order Routing | Received 2 accounts from service. 2024-11-05 17:33:04.939 | TradeActivity files query time: 0.003051 seconds. Entries: 0. Current queries: 4 2024-11-05 17:33:04.939 | TradeActivity files query time: 0.000518 seconds. Entries: 0. Current queries: 4 2024-11-05 17:33:04.941 | TradeActivity files query time: 0.001970 seconds. Entries: 0. Current queries: 4 2024-11-05 17:33:04.941 | TradeActivity files query time: 0.000208 seconds. Entries: 0. Current queries: 4 2024-11-05 17:33:04.996 | Teton CME Order Routing | Requesting historical order fills for account 182470. Start Date-Time UTC: 2024-07-04 17:33:04 2024-11-05 17:33:04.996 | Teton CME Order Routing | Requesting historical account balances for account 182470. Start date-time UTC: 2024-11-05 16:28:35 2024-11-05 17:33:04.996 | Teton CME Order Routing | Requesting historical order fills for account 182470A. Start Date-Time UTC: 2024-07-04 17:33:04 2024-11-05 17:33:04.996 | Teton CME Order Routing | Requesting historical account balances for account 182470A. Start date-time UTC: 2024-11-05 16:28:35 2024-11-05 17:33:05.083 | Teton CME Order Routing | Received 0 order fills for account: 182470. Inserting the ones that do not exist. 2024-11-05 17:33:05.083 | Teton CME Order Routing | Received 0 historical account balance updates for account: 182470. 2024-11-05 17:33:05.083 | Teton CME Order Routing | Received 0 order fills for account: 182470A. Inserting the ones that do not exist. 2024-11-05 17:33:05.194 | Teton CME Order Routing | Received 0 historical account balance updates for account: 182470A. 2024-11-05 17:33:05.206 | Teton CME Order Routing | Requesting Trade Positions data. 2024-11-05 17:33:06.078 | Denali Data Feed | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 2024-11-05 17:33:06.078 | Denali Data Feed | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 2024-11-05 17:33:27.162 | Teton CME Order Routing (Order reject). Info: Trading is disabled. Internal Order ID: 356. Service Order ID: (none). Symbol: MNQZ24_FUT_CME. Account: 182470 * 2024-11-05 17:33:27.162 | Teton CME Order Routing (Order reject). Info: Trading is disabled. Internal Order ID: 357. Service Order ID: (none). Symbol: MNQZ24_FUT_CME. Account: 182470 * 2024-11-05 17:33:27.162 | Teton CME Order Routing (Order reject). Info: Trading is disabled. Internal Order ID: 358. Service Order ID: (none). Symbol: MNQZ24_FUT_CME. Account: 182470 * |
| [2024-11-05 23:31:48] |
| John - SC Support - Posts: 36238 |
|
Tumaini Bryan: This is the third time you have posted to a thread that is unrelated to yours. You need to open your own threads for your issues. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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