Support Board
Date/Time: Sun, 24 Nov 2024 08:10:17 +0000
Drawn Volume Profile Disappears and rehides itself
View Count: 145
| [2024-10-28 15:55:32] |
| User140788 - Posts: 7 |
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Dear Sierra Chart Support Staff, I have been using the software for over a year and thought I had learned everything I needed to know to use it, but recently my custom drawn volume profiles started disappearing. I have a control bar button for the volume profile types I like to use most and when I draw one it appears briefly and the vanishes. When I go into the study and look at the configuration, it shows up as being hidden. But if I uncheck the hide box, it again only appears briefly and then vanishes, and the hide box checks itself without my touching it. Strangely, if I draw a second one, that one stays and doesn't disappear, as do all subsequent ones that I draw. If I right click and select the tool configuration for the first one that vanished, it will appear and stay visible until I draw another, at which point the first one disappears again. It seems like something in the button is causing this. I've tried saving a new VbP study and mapping that to the button through Tool Configs, but it still doe the same thing. I am running the current version, 2695. I've tried to search for answers but couldn't find anything describing this issue. Thanks a lot for your help, Matt |
| [2024-10-28 16:35:07] |
| John - SC Support - Posts: 36238 |
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We are not able to reproduce what you are seeing. The first thing to check is that the Study Collection that you have saved does not have the option for "Hide Study" enabled. But even with this, when we test, we get exactly what we would expect, every drawn profile is hidden and does not appear at all. And selecting on of these and turning of the "Hide Study" does make it appear again. And there aren't any options in the Control Bar buttons to hide a specific study - this is controlled only through the Study Configuration for the Drawn Volume Profile, in this case. Also, please try adding a Drawn Volume Profile without using the Control Bar Button. Select the particular configuration you want to use and then draw the profile and let us know if this works properly or if you see the same issue. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-10-28 18:10:11] |
| User140788 - Posts: 7 |
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Thanks for the quick response! I tried using the menu to draw the profile, but the same thing happened. It's hard to check the study collection without having the study drawn, I'm not sure how to do that, and once I draw it, the strange behavior begins. I have made a little screen recording to show you what's going on, attached.
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Private File |
| [2024-10-28 20:21:10] |
| John - SC Support - Posts: 36238 |
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To check the Study Collection, load it as a standard Study Collection, which will give you a volume profile. Refer to the following: Study Collections: Applying a Study Collection to a Chart But the Hide Study should not be doing what you are seeing. Please get us that Study Collection so we can take a look. The Study Collection files are located in the "Data" folder under your main Sierra Chart installation folder and have the extension of .StdyCollct. Refer to the following for how to get us the file: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile If you use a different Draw Volume Profile configuration that does not have a Study Collection defined, do those work properly for you? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-10-29 19:28:21] |
| User140788 - Posts: 7 |
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I tried applying the attached study from the analysis menu, but nothing happens. Or rather, the study appears in the list of studies, but it appears hidden and even if I unhide it, it doesn't appear that I can see. I did find that the issue is only happening on one of my charts. I didn't notice that before because it's the only chart where I draw profiles. Could something else on the chart be interfering with the drawing? I'm not sure what you mean by a draw volume profile configuration that doesn't have a study collection. I thought the only way to make draw volume profile configurations was by saving the study as a study collection and then selecting it in "tool config" and assigning that study collection to a config number. |
 Right VP+.StdyCollct - Attached On 2024-10-29 19:11:52 UTC - Size: 21.38 KB - 30 views |
| [2024-10-29 20:00:04] |
| John - SC Support - Posts: 36238 |
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To start with, the Study Collection you have setup does have the Volume Profile set to be hidden. You need to remove that option from the Study Collection. That is probably all you need to do. We will admit though, what you are seeing is odd, as you should not have any drawn profiles showing with that "Hide" option enabled. That is what happens with us when we use that Study Collection, nothing shows at all. What we were asking you to do was to use a Drawn Volume Profile that does not have a specific configuration setup for it. So there is no "Study Collection" setup in a configuration. For instance, select Tool Config 10, which if you have never set it up would not have any Study Collection associated, so the default Volume by Price settings would be used. We want to know if that works properly for you or not. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-10-30 14:51:12] |
| User140788 - Posts: 7 |
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I seem to have figured it out. Order Flow Labs has a "show/hide study" study that enables the user to create a control bar button to show or hide a particular study. I tested removing all the studies from the chart and the problem disappeared, so I went through one by one by study type and removed all the "show/hide" studies, and the problem went away. I'll tell them about the bug. Thanks for your help, Matt |
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