Support Board
Date/Time: Thu, 31 Oct 2024 12:15:02 +0000
Footprint chart for ES
View Count: 116
| [2024-10-20 17:29:09] |
| jaivir96 - Posts: 4 |
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I am only looking to use Sierra charts for real time footprint delta charts for ES and NQ. No execution required. I just payed for the integrated package 11. Is this what I need?
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| [2024-10-20 19:17:20] |
| Sierra_Chart Engineering - Posts: 16766 |
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Yes Service Package 11 is correct. There is also the exchange fee that needs to be paid, if you require real-time data. Regarding that: What futures trading/brokerage service do you use? For the reason why we ask this question, refer to: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges (Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-10-20 19:17:55
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| [2024-10-20 19:29:23] |
| jaivir96 - Posts: 4 |
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It is the $2 monthly CME non professional correct? I am waiting on my Live funded account with MyFundedFutures. It will be thru tradovate I believe.
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| [2024-10-20 19:57:53] |
| Sierra_Chart Engineering - Posts: 16766 |
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Yes that would be correct. However, having an account with Tradeovate is not going to work to confirm through the automated system that you have a live account. It needs to be one of the following: Interactive Brokers Live account Live trading account on the Rithmic trading platform service Teton Order Routing Service Live account Live trading account on the CQG trading platform service There is this solution: Easy Solution to CME Funded Trading Account Requirement Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-10-20 20:15:22] |
| jaivir96 - Posts: 4 |
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Okay I will cancel my package then as I won’t be able to use this. How do I cancel my service package before getting renewed?
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| [2024-10-20 20:18:20] |
| Sierra_Chart Engineering - Posts: 16766 |
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We will work on the refund for you on Monday. We are disabling renewals now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-10-20 20:28:30] |
| jaivir96 - Posts: 4 |
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Okay thanks for all the help 🙏🏽. Let me know if I need to take any steps to help cancel.
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| [2024-10-21 13:54:36] |
| John - SC Support - Posts: 35639 |
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Since you had not used any of the time from your purchased package, we were able to refund this back to your Services Surplus. At this time your account is in an expired state. There is nothing further you need to do in this regard. After refunding the Usage Time, your Services Surplus balance was $46.00. We have a $5.00 processing fee for payment refunds, therefore a total of $41.00 has been refunded to your card. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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