Support Board
Date/Time: Fri, 22 Nov 2024 12:16:13 +0000
Payment not showing
View Count: 92
| [2024-10-20 05:30:49] |
| User894891 - Posts: 1 |
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Good evening my username is markprater I'm trying to reactivate my account. I received a message saying my balance was $8 and I needed to pay $28 so I sent the payment of $28 via Zelle as usual but have not been able to see the payment was received. Please let me know if it was received.
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Attachment Deleted.  IMG_7751.png / V - Attached On 2024-10-20 05:28:41 UTC - Size: 188.25 KB - 28 views |
| [2024-10-20 14:00:44] |
| Sierra_Chart Engineering - Posts: 17143 |
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This will be processed as soon as possible. Also, the reason that the automatic credit did not work is because under the Memo field, you need to put your Sierra Chart username only. You have other text there.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-10-20 14:01:20
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