Support Board
Date/Time: Thu, 31 Oct 2024 12:15:19 +0000
Connecting Sierra with Trading Platform Help (TPH)
View Count: 86
| [2024-10-20 00:47:28] |
| User214155 - Posts: 2 |
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anyone else using Trading Platform Help? I have followed their (TPH) instructions. They have my acct name but when I open Sierra, there are no files to upload. Once I "enabled studies and files set to download" There should be several files that are shown to download and there are none. I'm not sure if this is a glitch with 2695 version. Per TPH this the files should show up automatically after I gave them my username...Any suggestions?
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| [2024-10-20 14:01:29] |
| cesium - Posts: 77 |
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this is a tph issue, contact them since you purchased their support service and chartbooks, without having their chartbook its hard to know what the error is
Date Time Of Last Edit: 2024-10-20 15:43:58
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| [2024-10-21 18:46:50] |
| User214155 - Posts: 2 |
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Thank you. I finally figured it out. I had to delete and re-install Sierra as I had accidentally deleted some things I shouldn't have... All good now.
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