Support Board
Date/Time: Thu, 31 Oct 2024 12:15:34 +0000
Dax feed no data tonight.
View Count: 57
| [2024-10-17 03:51:56] |
| Ez - Posts: 51 |
|
Hi, Is this a holiday in Germany or something? I'm getting no new data since 10-16 close. |
| [2024-10-17 05:35:28] |
| Sierra_Chart Engineering - Posts: 16766 |
|
We are checking on this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-10-17 05:37:11] |
| Sierra_Chart Engineering - Posts: 16766 |
|
We see no problem with the EUREX data feed. This is the current chart: https://www.sierrachart.com/image.php?Image=1729143395323.png Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-10-17 11:42:02] |
| Ez - Posts: 51 |
|
Ok, it's working now. Symbol was FDAXZ24-EUREX. Apparently when I switched from Rithmic to Teton the symbol didn't update correctly. Once I selected the correct symbol again all is well. Sry to bother. thx. |
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