Support Board
Date/Time: Thu, 31 Oct 2024 12:19:07 +0000
All Submitted Trades Become Unresponsive
View Count: 52
| [2024-10-16 18:52:03] |
| AxelFoley1971 - Posts: 1 |
|
Hello, I am using Sierra Chart with Rithmic. Every time I submit a live trade the service times out and the order is cancelled. When I click the confirm button the service is green and connected but immediately goes to yellow disconnected status. What should I do? Have a good one! Jerry |
| [2024-10-16 19:31:56] |
| John - SC Support - Posts: 35639 |
|
Generally speaking, what you are seeing is a Rithmic issue. And there is nothing we can do about it. But, we do wonder if you might have an issue related to what is described at the following link: Rithmic Trading Platform Service: Frequent Reconnections For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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