Support Board
Date/Time: Fri, 22 Nov 2024 11:49:20 +0000
Payment
View Count: 72
| [2024-10-15 17:50:20] |
| Deltareversal - Posts: 45 |
|
In data 2024-09-20 I make a payment,today the software does not work. You can update it to version 5 to continue. Thx A. |
| [2024-10-15 18:15:35] |
| John - SC Support - Posts: 36203 |
|
You did make a payment of $36.00 on September 20, 2024 and you activated Package 5 for 1 month at that time for a cost of $36.00. You can view the transactions for your account at the following link: https://www.sierrachart.com/UserControlPanel.php?page=TransactionLog But, you subsequently changed your package to Package 11, at which time your Usage Time was reduced due to the difference in the pricing for the packages. Refer to the following: Sierra Chart Purchase and License Information: Changing Package Therefore, your ending date was changed to October 12, 2024. Which is why your account is now expired. To continue to use Sierra Chart, you will need to add funds to cover the cost of the package you want, and then activate that package. Your account is currently set for Package 11, so if you want to renew for Package 11, you only need to add $46.00 to your account and it will automatically renew for 1 month. Refer to the following for how to add funds and select a package: Sierra Chart Purchase and License Information: Instructions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: