Support Board
Date/Time: Sun, 24 Nov 2024 20:25:54 +0000
Stuck on waiting to download historical data
View Count: 117
| [2024-10-09 17:03:34] |
| User186850 - Posts: 6 |
|
Hi Team I have not used Sierra chart for a couple months. I have updated the software to V12 and it still says "waiting to download historical data". I can see the chart price changing for eg. FX Euro chart so appears to be connected but wont load bars for TPO or VWAP charts with data. I have left it on waiting for 10 minutes and nothing happens. Normally it would start populating quickly. Are you able to assist, please? Regards B |
| [2024-10-09 18:15:27] |
| John - SC Support - Posts: 36238 |
|
Please get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-10-10 00:57:35] |
| User186850 - Posts: 6 |
|
Hi Team, I have done as you instructed. 2024-10-10 00:43:16.934 | Software version: 2690 64-bit 2024-10-10 00:43:16.934 | Primary Thread ID: 5592 2024-10-10 00:43:16.934 | Usage end date: 2024-11-26 2024-10-10 00:43:16.934 | Enabled for: Advanced Features 2. 2024-10-10 00:43:16.934 | Enabled for: Sierra Chart Historical Data Service. 2024-10-10 00:43:16.934 | Enabled for: Denali Real-Time Exchange Data Feed. 2024-10-10 00:43:16.934 | Enabled for: Delayed Denali Exchange Data Feed. 2024-10-10 00:43:16.934 | Enabled for exchange2: CME (Trading Account Required) 2024-10-10 00:43:16.934 | Enabled for exchange2: CBOT (Trading Account Required) 2024-10-10 00:43:16.934 | Enabled for exchange2: COMEX (Trading Account Required) 2024-10-10 00:43:16.934 | Enabled for exchange2: NYMEX (Trading Account Required) 2024-10-10 00:43:16.934 | Allow Support for Sierra Chart Data Feeds is enabled. 2024-10-10 00:43:16.934 | Current selected Data/Trading service: CQG WebAPI 2024-10-10 00:43:16.934 | Custom symbol settings values: enabled 2024-10-10 00:43:16.934 | Chart Update Interval: 500 2024-10-10 00:43:16.934 | Intraday Data Storage Time Unit: 0 2024-10-10 00:43:16.934 | Time Zone: +00:00:00 (UTC+00) 2024-10-10 00:43:16.934 | 2024-10-10 00:43:16 Local computer time in UTC 2024-10-10 00:43:16.934 | 2024-10-10 00:43:16 Local computer time in SC Time Zone 2024-10-10 00:43:16.934 | 2024-10-10 00:41:27 Server time in UTC 2024-10-10 00:43:16.934 | Local computer UTC time and Server UTC time difference: 98 seconds. 2024-10-10 00:43:16.934 | Notice: Your computer's clock is off by 98 seconds. Set the 'Global Settings >> NTP Settings >> NTP Client Enable' to 'Yes'. 2024-10-10 00:43:16.934 | Program path: C:\SierraChart\ 2024-10-10 00:43:16.934 | Data Files path: C:\SierraChart\Data\ 2024-10-10 00:43:16.934 | OS Version Number: 10.0 2024-10-10 00:43:16.934 | Locale Setting: C 2024-10-10 00:43:16.935 | DLLs: sierra-chart-driver-v2.dll, UserContributedStudies_64.dll 2024-10-10 00:43:16.935 | Allowed protected custom studies: 2024-10-10 00:43:16.935 | Crash reporter started: true 2024-10-10 00:43:16.935 | 2024-10-10 00:43:43.535 | EURUSD Daily #1 | Reloading chart. 2024-10-10 00:43:43.571 | EURUSD Daily #1 | Chart data loading complete. 2024-10-10 00:43:56.448 | Socket (1) | CloseSocket call. 2024-10-10 00:43:56.448 | Historical data download thread signaled to stop. 2024-10-10 00:43:56.448 | Socket (1) | Shutdown started. Waiting for graceful close. 2024-10-10 00:43:56.449 | HD Request # 20 | Received 8405103 Intraday data records from 2024-09-12 13:40:20.011000 to 2024-10-10 00:43:56.058000 (27.5 days. Delay: 0.4 seconds) and wrote 8405099 records for XAUUSD 2024-10-10 00:43:56.450 | HD Request # 20 | Add time&sales data | Remembered last file record date-time: 2024-10-10 00:43:56.058000 2024-10-10 00:43:56.450 | HD Request # 20 | Completion time: 1m 1s. 2024-10-10 00:43:56.450 | HD Request # 20 | Intraday data download complete for XAUUSD. Unique request ID: 19 2024-10-10 00:43:56.450 | Removing historical data download ID 19. 2024-10-10 00:43:56.450 | Real-time Intraday chart data file updates started for XAUUSD 2024-10-10 00:43:56.450 | Intraday chart data file opened for XAUUSD 2024-10-10 00:43:56.450 | HD Request # 20 | Enabling Intraday chart updating for symbol. 2024-10-10 00:43:56.450 | 2024-10-10 00:43:56.450 | Triggering next historical data download in queue. 2024-10-10 00:43:56.450 | HD Request # 21 | Downloading Intraday chart data for Bund to the file Bund.scid. Service: fxcm 2024-10-10 00:43:56.450 | HD Request # 21 | Download start date-time: 2024-09-12 13:40:19.000000. File last date-time: 2024-09-12 13:40:19.347000 2024-10-10 00:43:56.450 | HD Request # 21 | Using server: ds12.sierracharts.com port 10149 2024-10-10 00:43:56.451 | Socket (2) | Creating socket. 2024-10-10 00:43:56.451 | Socket (2) | New receive buffer size: 0 2024-10-10 00:43:56.451 | Socket (2) | Connecting to IP: 69.39.70.241. 2024-10-10 00:43:56.662 | Socket (1) | Socket gracefully closed by remote side. 2024-10-10 00:43:56.663 | Socket (1) | Closed. 2024-10-10 00:43:56.902 | HD Request # 21 | Setting DTC encoding to Binary VLS 2024-10-10 00:43:56.902 | HD Request # 21 | Sending historical data logon request message. 2024-10-10 00:43:57.602 | HD Request # 21 | Requesting Intraday data. Start date-time: 2024-09-12 13:40:19. Record interval: 0. Symbol: Bund 2024-10-10 00:43:57.823 | HD Request # 21 | Decompressing data. 2024-10-10 00:43:58.496 | HD Request # 21 | Receiving Intraday data for Bund starting at 2024-09-12 13:40:19.042000 2024-10-10 00:43:59.371 | HD Request # 21 | Timestamp of first Intraday data file record written: 2024-09-12 13:40:21.330000. 2024-10-10 00:43:59.880 | Opened cached Intraday file: C:\SierraChart\Data\XAUUSD.scid. Thread ID: 4392 2024-10-10 00:44:01.552 | Socket (2) | CloseSocket call. 2024-10-10 00:44:01.552 | Historical data download thread signaled to stop. 2024-10-10 00:44:01.552 | Socket (2) | Shutdown started. Waiting for graceful close. 2024-10-10 00:44:01.552 | HD Request # 21 | Received 271567 Intraday data records from 2024-09-12 13:40:19.042000 to 2024-10-09 19:59:56.301000 (27.3 days. Delay: 4.7 hours) and wrote 271565 records for Bund 2024-10-10 00:44:01.553 | HD Request # 21 | Add time&sales data | Remembered last file record date-time: 2024-10-09 19:59:56.301000 2024-10-10 00:44:01.553 | HD Request # 21 | Completion time: 5s. 2024-10-10 00:44:01.553 | HD Request # 21 | Intraday data download complete for Bund. Unique request ID: 20 2024-10-10 00:44:01.553 | Removing historical data download ID 20. 2024-10-10 00:44:01.553 | Real-time Intraday chart data file updates started for Bund 2024-10-10 00:44:01.553 | Intraday chart data file opened for Bund 2024-10-10 00:44:01.553 | HD Request # 21 | Enabling Intraday chart updating for symbol. 2024-10-10 00:44:01.553 | 2024-10-10 00:44:01.553 | Triggering next historical data download in queue. 2024-10-10 00:44:01.553 | HD Request # 22 | Downloading Intraday chart data for 2USNote to the file 2USNote.scid. Service: fxcm 2024-10-10 00:44:01.553 | HD Request # 22 | Download start date-time: 2024-08-23 20:44:56.000000. File last date-time: 2024-08-23 20:44:56.193000 2024-10-10 00:44:01.553 | HD Request # 22 | Using server: ds4.sierracharts.com port 10150 2024-10-10 00:44:01.553 | Socket (1) | Creating socket. 2024-10-10 00:44:01.553 | Socket (1) | New receive buffer size: 0 2024-10-10 00:44:01.553 | Socket (1) | Connecting to IP: 67.214.125.7. 2024-10-10 00:44:01.774 | Socket (2) | Socket gracefully closed by remote side. 2024-10-10 00:44:01.774 | Socket (2) | Closed. 2024-10-10 00:44:01.985 | HD Request # 22 | Setting DTC encoding to Binary VLS 2024-10-10 00:44:01.985 | HD Request # 22 | Sending historical data logon request message. 2024-10-10 00:44:02.674 | HD Request # 22 | Requesting Intraday data. Start date-time: 2024-08-23 20:44:56. Record interval: 0. Symbol: 2USNote 2024-10-10 00:44:02.883 | HD Request # 22 | Decompressing data. 2024-10-10 00:44:03.094 | HD Request # 22 | Receiving Intraday data for 2USNote starting at 2024-08-23 20:44:56.193000 2024-10-10 00:44:03.094 | Socket (1) | CloseSocket call. 2024-10-10 00:44:03.095 | Historical data download thread signaled to stop. 2024-10-10 00:44:03.095 | Socket (1) | Shutdown started. Waiting for graceful close. 2024-10-10 00:44:03.095 | HD Request # 22 | Received 1 Intraday data record from 2024-08-23 20:44:56.193000 to 2024-08-23 20:44:56.193000 (0.0 seconds. Delay: 47.2 days) and wrote 0 records for 2USNote 2024-10-10 00:44:03.096 | HD Request # 22 | Add time&sales data | Remembered last file record date-time: 2024-08-23 20:44:56.193000 2024-10-10 00:44:03.096 | HD Request # 22 | Completion time: 2s. 2024-10-10 00:44:03.096 | HD Request # 22 | Intraday data download complete for 2USNote. Unique request ID: 21 2024-10-10 00:44:03.096 | Removing historical data download ID 21. 2024-10-10 00:44:03.096 | Real-time Intraday chart data file updates started for 2USNote 2024-10-10 00:44:03.096 | Intraday chart data file opened for 2USNote 2024-10-10 00:44:03.096 | HD Request # 22 | Enabling Intraday chart updating for symbol. 2024-10-10 00:44:03.096 | 2024-10-10 00:44:03.096 | Triggering next historical data download in queue. 2024-10-10 00:44:03.096 | HD Request # 23 | Downloading Intraday chart data for US30 to the file US30.scid. Service: fxcm 2024-10-10 00:44:03.096 | HD Request # 23 | Download start date-time: 2024-09-12 13:40:20.000000. File last date-time: 2024-09-12 13:40:20.150000 2024-10-10 00:44:03.097 | HD Request # 23 | Using server: ds12.sierracharts.com port 10149 2024-10-10 00:44:03.097 | Socket (2) | Creating socket. 2024-10-10 00:44:03.097 | Socket (2) | New receive buffer size: 0 2024-10-10 00:44:03.097 | Socket (2) | Connecting to IP: 69.39.70.241. 2024-10-10 00:44:03.307 | Socket (1) | Socket gracefully closed by remote side. 2024-10-10 00:44:03.307 | Socket (1) | Closed. 2024-10-10 00:44:03.548 | HD Request # 23 | Setting DTC encoding to Binary VLS 2024-10-10 00:44:03.548 | HD Request # 23 | Sending historical data logon request message. 2024-10-10 00:44:03.766 | HD Request # 23 | Requesting Intraday data. Start date-time: 2024-09-12 13:40:20. Record interval: 0. Symbol: US30 2024-10-10 00:44:03.992 | HD Request # 23 | Decompressing data. 2024-10-10 00:44:04.677 | HD Request # 23 | Receiving Intraday data for US30 starting at 2024-09-12 13:40:20.009000 2024-10-10 00:44:05.542 | HD Request # 23 | Timestamp of first Intraday data file record written: 2024-09-12 13:40:20.578000. 2024-10-10 00:44:34.955 | Socket (2) | CloseSocket call. 2024-10-10 00:44:34.955 | Historical data download thread signaled to stop. 2024-10-10 00:44:34.955 | Socket (2) | Shutdown started. Waiting for graceful close. 2024-10-10 00:44:34.956 | HD Request # 23 | Received 5953319 Intraday data records from 2024-09-12 13:40:20.009000 to 2024-10-10 00:44:32.434000 (27.5 days. Delay: 2.5 seconds) and wrote 5953312 records for US30 2024-10-10 00:44:34.956 | HD Request # 23 | Add time&sales data | Remembered last file record date-time: 2024-10-10 00:44:32.434000 2024-10-10 00:44:34.956 | HD Request # 23 | Completion time: 31s. 2024-10-10 00:44:34.956 | HD Request # 23 | Intraday data download complete for US30. Unique request ID: 22 2024-10-10 00:44:34.956 | Removing historical data download ID 22. 2024-10-10 00:44:34.956 | Real-time Intraday chart data file updates started for US30 2024-10-10 00:44:34.956 | Intraday chart data file opened for US30 2024-10-10 00:44:34.956 | HD Request # 23 | Enabling Intraday chart updating for symbol. 2024-10-10 00:44:34.956 | 2024-10-10 00:44:34.956 | Triggering next historical data download in queue. 2024-10-10 00:44:34.956 | HD Request # 24 | Downloading Intraday chart data for USDJPY to the file USDJPY.scid. Service: fxcm 2024-10-10 00:44:34.957 | HD Request # 24 | Download start date-time: 2024-09-12 13:40:20.000000. File last date-time: 2024-09-12 13:40:20.100000 2024-10-10 00:44:34.957 | HD Request # 24 | Using server: ds4.sierracharts.com port 10150 2024-10-10 00:44:34.957 | Socket (1) | Creating socket. 2024-10-10 00:44:34.957 | Socket (1) | New receive buffer size: 0 2024-10-10 00:44:34.957 | Socket (1) | Connecting to IP: 67.214.125.7. 2024-10-10 00:44:35.174 | Socket (2) | Socket gracefully closed by remote side. 2024-10-10 00:44:35.174 | Socket (2) | Closed. 2024-10-10 00:44:35.403 | HD Request # 24 | Setting DTC encoding to Binary VLS 2024-10-10 00:44:35.403 | HD Request # 24 | Sending historical data logon request message. 2024-10-10 00:44:36.097 | HD Request # 24 | Requesting Intraday data. Start date-time: 2024-09-12 13:40:20. Record interval: 0. Symbol: USDJPY 2024-10-10 00:44:36.316 | HD Request # 24 | Decompressing data. 2024-10-10 00:44:36.997 | HD Request # 24 | Receiving Intraday data for USDJPY starting at 2024-09-12 13:40:20.085000 2024-10-10 00:44:37.892 | HD Request # 24 | Timestamp of first Intraday data file record written: 2024-09-12 13:40:20.538000. 2024-10-10 00:44:46.507 | File >> Disconnect selected. 2024-10-10 00:44:46.507 | CQG WebAPI | Sending Web API Logoff message. 2024-10-10 00:44:46.507 | CQG WebSocket socket (8) | CloseSocket call. 2024-10-10 00:44:46.507 | CQG WebSocket socket (8) | Max send buffers used during socket life: 3 2024-10-10 00:44:46.507 | CQG WebSocket socket (8) | Max send buffer size during socket life: 237 2024-10-10 00:44:46.507 | CQG WebSocket | WebSocket closed. 2024-10-10 00:44:46.507 | CQG WebAPI | WebSocket closed. 2024-10-10 00:44:46.507 | CQG WebSocket socket (8) | Write in progress. Shutdown being delayed. PendingSize=0 2024-10-10 00:44:46.507 | Denali Data Feed | Waiting for socket receive thread to end 2024-10-10 00:44:46.508 | DTC Client socket (3) | CloseSocket call. 2024-10-10 00:44:46.508 | DTC Client socket (3) | Max send buffers used during socket life: 4 2024-10-10 00:44:46.508 | DTC Client socket (3) | Max send buffer size during socket life: 414 2024-10-10 00:44:46.508 | DTC Client socket (3) | Shutdown started. Waiting for graceful close. 2024-10-10 00:44:46.508 | Denali Data Feed | Disconnected from the server. 2024-10-10 00:44:46.508 | SC Data with Depth | Waiting for socket receive thread to end 2024-10-10 00:44:46.508 | DTC Client socket (9) | CloseSocket call. 2024-10-10 00:44:46.508 | DTC Client socket (9) | Shutdown started. Waiting for graceful close. 2024-10-10 00:44:46.508 | SC Data with Depth | Disconnected from the server. 2024-10-10 00:44:46.508 | CQG WebAPI | Disconnected. 2024-10-10 00:44:46.508 | Canceling queued historical data download request for VOLX Intraday data. 2024-10-10 00:44:46.508 | Removing historical data download ID 24. 2024-10-10 00:44:46.508 | Real-time Intraday chart data file updates started for VOLX 2024-10-10 00:44:46.508 | Intraday chart data file opened for VOLX 2024-10-10 00:44:46.508 | Canceling queued historical data download request for ADR-NQ Intraday data. 2024-10-10 00:44:46.508 | Removing historical data download ID 25. 2024-10-10 00:44:46.508 | Real-time Intraday chart data file updates started for ADR-NQ 2024-10-10 00:44:46.508 | Intraday chart data file opened for ADR-NQ 2024-10-10 00:44:46.508 | Canceling queued historical data download request for ADR-SP Daily data. 2024-10-10 00:44:46.508 | Removing historical data download ID 26. 2024-10-10 00:44:46.508 | Canceling queued historical data download request for ADR-NQ Daily data. 2024-10-10 00:44:46.508 | Removing historical data download ID 27. 2024-10-10 00:44:46.508 | Canceling queued historical data download request for 5USNote Intraday data. 2024-10-10 00:44:46.508 | Removing historical data download ID 28. 2024-10-10 00:44:46.508 | Real-time Intraday chart data file updates started for 5USNote 2024-10-10 00:44:46.508 | Intraday chart data file opened for 5USNote 2024-10-10 00:44:46.508 | Canceling queued historical data download request for F.US.EU6U24 Intraday data. 2024-10-10 00:44:46.508 | Removing historical data download ID 29. 2024-10-10 00:44:46.508 | Real-time Intraday chart data file updates started for F.US.EU6U24 2024-10-10 00:44:46.508 | Intraday chart data file opened for F.US.EU6U24 2024-10-10 00:44:46.508 | Canceling queued historical data download request for EURUSD Intraday data. 2024-10-10 00:44:46.508 | Removing historical data download ID 30. 2024-10-10 00:44:46.508 | Real-time Intraday chart data file updates started for EURUSD 2024-10-10 00:44:46.508 | Intraday chart data file opened for EURUSD 2024-10-10 00:44:46.508 | Canceling queued historical data download request for F.US.EU6U23 Intraday data. 2024-10-10 00:44:46.508 | Removing historical data download ID 31. 2024-10-10 00:44:46.508 | Real-time Intraday chart data file updates started for F.US.EU6U23 2024-10-10 00:44:46.508 | Intraday chart data file opened for F.US.EU6U23 2024-10-10 00:44:46.508 | Canceling queued historical data download request for EURUSD Daily data. 2024-10-10 00:44:46.508 | Removing historical data download ID 32. 2024-10-10 00:44:46.508 | Canceling queued historical data download request for USDX Intraday data. 2024-10-10 00:44:46.508 | Removing historical data download ID 33. 2024-10-10 00:44:46.508 | Real-time Intraday chart data file updates started for USDX 2024-10-10 00:44:46.508 | Intraday chart data file opened for USDX 2024-10-10 00:44:46.508 | Canceling queued historical data download request for SPX500 Intraday data. 2024-10-10 00:44:46.508 | Removing historical data download ID 34. 2024-10-10 00:44:46.508 | Real-time Intraday chart data file updates started for SPX500 2024-10-10 00:44:46.508 | Intraday chart data file opened for SPX500 2024-10-10 00:44:46.508 | Canceling queued historical data download request for SPX500 Daily data. 2024-10-10 00:44:46.508 | Removing historical data download ID 35. 2024-10-10 00:44:46.508 | Canceling queued historical data download request for NGAS Intraday data. 2024-10-10 00:44:46.508 | Removing historical data download ID 36. 2024-10-10 00:44:46.508 | Real-time Intraday chart data file updates started for NGAS 2024-10-10 00:44:46.508 | Intraday chart data file opened for NGAS 2024-10-10 00:44:46.508 | Canceling queued historical data download request for F.US.EPU24 Intraday data. 2024-10-10 00:44:46.508 | Removing historical data download ID 37. 2024-10-10 00:44:46.508 | Real-time Intraday chart data file updates started for F.US.EPU24 2024-10-10 00:44:46.508 | Intraday chart data file opened for F.US.EPU24 2024-10-10 00:44:46.508 | Canceling queued historical data download request for gbpUSD Intraday data. 2024-10-10 00:44:46.508 | Removing historical data download ID 38. 2024-10-10 00:44:46.508 | Real-time Intraday chart data file updates started for gbpUSD 2024-10-10 00:44:46.508 | Intraday chart data file opened for gbpUSD 2024-10-10 00:44:46.508 | Canceling queued historical data download request for XAUUSD Daily data. 2024-10-10 00:44:46.508 | Removing historical data download ID 39. 2024-10-10 00:44:46.508 | Canceling queued historical data download request for USOil Daily data. 2024-10-10 00:44:46.508 | Removing historical data download ID 40. 2024-10-10 00:44:46.508 | Canceling queued historical data download request for AUDUSD Intraday data. 2024-10-10 00:44:46.508 | Removing historical data download ID 41. 2024-10-10 00:44:46.508 | Real-time Intraday chart data file updates started for AUDUSD 2024-10-10 00:44:46.508 | Intraday chart data file opened for AUDUSD 2024-10-10 00:44:46.508 | Canceling queued historical data download request for F.US.TYAH23 Intraday data. 2024-10-10 00:44:46.508 | Removing historical data download ID 42. 2024-10-10 00:44:46.508 | Real-time Intraday chart data file updates started for F.US.TYAH23 2024-10-10 00:44:46.508 | Intraday chart data file opened for F.US.TYAH23 2024-10-10 00:44:46.508 | Canceling queued historical data download request for F.US.TYAZ24 Intraday data. 2024-10-10 00:44:46.508 | Removing historical data download ID 43. 2024-10-10 00:44:46.508 | Real-time Intraday chart data file updates started for F.US.TYAZ24 2024-10-10 00:44:46.508 | Intraday chart data file opened for F.US.TYAZ24 2024-10-10 00:44:46.508 | Canceling queued historical data download request for F.US.EU6Z24 Intraday data. 2024-10-10 00:44:46.508 | Removing historical data download ID 54. 2024-10-10 00:44:46.508 | Real-time Intraday chart data file updates started for F.US.EU6Z24 2024-10-10 00:44:46.508 | Intraday chart data file opened for F.US.EU6Z24 2024-10-10 00:44:46.508 | Canceling queued historical data download request for F.US.EPZ24 Intraday data. 2024-10-10 00:44:46.508 | Removing historical data download ID 56. 2024-10-10 00:44:46.508 | Real-time Intraday chart data file updates started for F.US.EPZ24 2024-10-10 00:44:46.508 | Intraday chart data file opened for F.US.EPZ24 2024-10-10 00:44:46.508 | Canceling queued historical data download request for F.US.TYAU24 Intraday data. 2024-10-10 00:44:46.508 | Removing historical data download ID 57. 2024-10-10 00:44:46.508 | Real-time Intraday chart data file updates started for F.US.TYAU24 2024-10-10 00:44:46.508 | Intraday chart data file opened for F.US.TYAU24 2024-10-10 00:44:46.508 | Canceling queued historical data download request for F.US.EPZ23 Intraday data. 2024-10-10 00:44:46.508 | Removing historical data download ID 58. 2024-10-10 00:44:46.508 | Real-time Intraday chart data file updates started for F.US.EPZ23 2024-10-10 00:44:46.508 | Intraday chart data file opened for F.US.EPZ23 2024-10-10 00:44:46.508 | Canceling queued historical data download request for F.US.EPM23 Intraday data. 2024-10-10 00:44:46.508 | Removing historical data download ID 59. 2024-10-10 00:44:46.508 | Real-time Intraday chart data file updates started for F.US.EPM23 2024-10-10 00:44:46.508 | Intraday chart data file opened for F.US.EPM23 2024-10-10 00:44:46.508 | Canceling queued historical data download request for F.US.TYAM23 Intraday data. 2024-10-10 00:44:46.508 | Removing historical data download ID 60. 2024-10-10 00:44:46.508 | Real-time Intraday chart data file updates started for F.US.TYAM23 2024-10-10 00:44:46.508 | Intraday chart data file opened for F.US.TYAM23 2024-10-10 00:44:46.508 | HD Request # 24 | Active download canceled. 2024-10-10 00:44:46.509 | Historical data download thread signaled to stop. 2024-10-10 00:44:46.509 | Socket (1) | CloseSocket call. 2024-10-10 00:44:46.509 | Socket (1) | Shutdown started. Waiting for graceful close. 2024-10-10 00:44:46.509 | HD Request # 24 | Received 1244325 Intraday data records from 2024-09-12 13:40:20.085000 to 2024-09-16 12:52:38.014000 (4.0 days. Delay: 23.5 days) and wrote 1244323 records for USDJPY 2024-10-10 00:44:46.510 | HD Request # 24 | Completion time: 12s. 2024-10-10 00:44:46.510 | HD Request # 24 | Intraday data download complete for USDJPY. Unique request ID: 23 2024-10-10 00:44:46.510 | Removing historical data download ID 23. 2024-10-10 00:44:46.510 | Real-time Intraday chart data file updates started for USDJPY 2024-10-10 00:44:46.510 | Intraday chart data file opened for USDJPY 2024-10-10 00:44:46.510 | HD Request # 24 | Enabling Intraday chart updating for symbol. 2024-10-10 00:44:46.510 | 2024-10-10 00:44:46.510 | No download requests in the queue to start downloads for. 2024-10-10 00:44:46.527 | EURUSD[M] Daily #1 | Reloading chart. 2024-10-10 00:44:46.564 | EURUSD[M] Daily #1 | Chart data loading complete. 2024-10-10 00:44:46.568 | CQG WebSocket socket (8) | Write has completed. Shutdown being performed. 2024-10-10 00:44:46.568 | CQG WebSocket socket (8) | Shutdown started. Waiting for graceful close. 2024-10-10 00:44:46.592 | CQG WebSocket socket (8) | Socket gracefully closed by remote side. 2024-10-10 00:44:46.592 | CQG WebSocket socket (8) | Closed. 2024-10-10 00:44:46.724 | DTC Client socket (3) | Socket gracefully closed by remote side. 2024-10-10 00:44:46.724 | DTC Client socket (3) | Closed. 2024-10-10 00:44:46.789 | Socket (1) | Socket gracefully closed by remote side. 2024-10-10 00:44:46.789 | Socket (1) | Closed. 2024-10-10 00:44:46.997 | DTC Client socket (9) | Socket gracefully closed by remote side. 2024-10-10 00:44:46.997 | DTC Client socket (9) | Closed. 2024-10-10 00:44:54.611 | 2024-10-10 00:44:54.611 | CQG WebAPI | Connecting to server api.cqg.com 2024-10-10 00:44:54.611 | CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 2024-10-10 00:44:54.612 | CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. 2024-10-10 00:44:54.612 | CQG WebSocket socket (1) | New receive buffer size: 0 2024-10-10 00:44:54.612 | CQG WebSocket socket (1) | Connecting to IP: 203.192.64.156. 2024-10-10 00:44:54.634 | CQG WebSocket | Opening WebSocket. 2024-10-10 00:44:54.634 | CQG WebSocket | Sending WebSocket handshake. 2024-10-10 00:44:54.705 | CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols 2024-10-10 00:44:54.705 | CQG WebSocket | Server header | Connection: Upgrade 2024-10-10 00:44:54.705 | CQG WebSocket | Server header | Sec-WebSocket-Accept: UuvATyVAoZdvvHQS9CkQoD3ur1w= 2024-10-10 00:44:54.705 | CQG WebSocket | Server header | Server: WebSocket++/0.8.2 2024-10-10 00:44:54.705 | CQG WebSocket | Server header | Upgrade: websocket 2024-10-10 00:44:54.705 | CQG WebSocket | Server header | 2024-10-10 00:44:54.705 | CQG WebSocket | Web socket state is now open. 2024-10-10 00:44:54.705 | CQG WebAPI | WebSocket connected. 2024-10-10 00:44:54.705 | CQG WebAPI | Sending market data logon message. 2024-10-10 00:44:55.187 | CQG WebAPI | Base Time: 2024-09-22T04:20:19. 2024-09-22 04:20:19 2024-10-10 00:44:55.187 | CQG WebAPI | Logon successful. Session Token = P6gg5lYJcIyWITpebkZUgLxTxjzfEAENtDlgMFlfge8WBC2hk5StiMcPDly3YP28DKE2gW79E09 2024-10-10 00:44:55.187 | CQG WebAPI | Connected to server complete. 2024-10-10 00:44:55.190 | No download requests in the queue to start downloads for. | Number times message added: 3 2024-10-10 00:44:55.190 | Updated verified funded futures trading account ending date to: 2024-11-09 00:44:55 2024-10-10 00:44:55.190 | CQG WebAPI | Sending Trade Accounts request message. 2024-10-10 00:44:55.415 | CQG WebAPI | Brokerage name: AMP. Account Name: 156503 2024-10-10 00:44:55.415 | Updated verified funded futures trading account ending date to: 2024-11-09 00:44:55 2024-10-10 00:44:55.415 | CQG WebAPI | Sending collateral subscribe request. 2024-10-10 00:44:55.432 | CQG WebAPI | Sending positions subscribe request. RequestID: 77112 2024-10-10 00:44:55.432 | CQG WebAPI | Sending orders subscribe request. RequestID: 77113 2024-10-10 00:44:55.526 | Using Bid/Ask average for last trade price for EURUSD 2024-10-10 00:44:55.526 | Using symbol data fast lookup vector 2024-10-10 00:44:55.526 | SC Data with Depth | Starting real-time market data updates for: EURUSD. ID: 1 Service code: fxcm 2024-10-10 00:44:55.527 | SC Data with Depth | Connecting to the server ds4.sierracharts.com. Port 10048 2024-10-10 00:44:55.527 | SC Data with Depth | Requesting security definition data for: EURUSD. ID: 1 2024-10-10 00:44:55.536 | DTC Client socket (2) | Creating socket. 2024-10-10 00:44:55.536 | DTC Client socket (2) | New receive buffer size: 0 2024-10-10 00:44:55.536 | DTC Client socket (2) | Connecting to IP: 67.214.125.7. 2024-10-10 00:44:55.748 | SC Data with Depth | Network connection to server complete. 2024-10-10 00:44:55.748 | SC Data with Depth | Starting socket receive thread. 2024-10-10 00:44:55.748 | SC Data with Depth | Sending encoding request to server: Binary VLS. Compression: standard 2024-10-10 00:44:55.968 | SC Data with Depth | Setting DTC encoding to Binary VLS 2024-10-10 00:44:55.968 | SC Data with Depth | Sending logon request message. 2024-10-10 00:44:56.754 | SC Data with Depth | Received logon response. 2024-10-10 00:44:56.754 | SC Data with Depth | Server Name: SC Realtime Server. 2024-10-10 00:44:56.754 | SC Data with Depth | Server protocol version: 8. Client protocol version: 8 2024-10-10 00:44:56.754 | SC Data with Depth | Successfully connected. 2024-10-10 00:44:56.754 | SC Data with Depth | Trading is not supported. 2024-10-10 00:44:56.754 | SC Data with Depth | MarketDepthIsSupported: 1 2024-10-10 00:44:56.754 | SC Data with Depth | Restarting real-time data updates for symbol: EURUSD 2024-10-10 00:44:57.067 | SC Data with Depth | Setting external service identifier for symbol EURUSD to 18 2024-10-10 00:44:57.067 | SC Data with Depth | Received security definition for symbol EURUSD |
| [2024-10-10 14:32:44] |
| John - SC Support - Posts: 36238 |
|
We are not seeing any issue in the log. Please tell us one symbol for which you are having a problem. And please get us an image of the chart by following these instructions: Support Board Posting Information: Attaching or Posting a Screenshot/Image (Optional) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-10-27 15:12:16] |
| Sierra_Chart Engineering - Posts: 17161 |
|
Related to this, refer to the information here: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Improving Historical Intraday Data Downloading Performance Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-10-27 15:12:22
|
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