Support Board
Date/Time: Fri, 22 Nov 2024 17:18:07 +0000
Non-Professional account being tagged as professional
View Count: 87
| [2024-10-09 02:18:34] |
| User327360 - Posts: 1 |
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My account has been tagged as "professional" however, it is indeed a non-professional account. I have signed all documents to my knowledge and do not see any indication of having missed any. I have resubmitted agreements in an attempt to correct the misclassification, still no change in status. additionally, I have tried to reactivate my subscription (total 64.00) but it instructions me to contact support for assistance. Please advise as to how I may remedy the professional classification error. Thank you.
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| [2024-10-09 14:16:37] |
| SC Support - Posts: 1895 |
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Thank you for completing the Market Data Agreements for the CME Group Exchanges. Please activate the CME Group Non-Professoinal Exchanges that you want Real-time Data for, you can do that via #3 here: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation#DenaliCME Then please re-connect to the Data Feed: File Menu: Connect to Data Feed (File) |
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