Support Board
Date/Time: Fri, 22 Nov 2024 17:26:10 +0000
Sierra Chart Version 2686 and 2690 are less responsive for me.
View Count: 224
| [2024-10-09 01:22:49] |
| 4LifeNeo - Posts: 40 |
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Hello Support, I just updated mine from version 2643 to 2686 during the weekend and to 2690 today. They appear to be less responsive to me. Things that I usually do, which I noticed a difference are: moving the chart with the Hand tool, creating/moving drawings, drag the mouse to change the value scale, moving the crosshair - they all move with a lag (flying). I then tried to downgrade to the previous version that I was using and the lag was gone, but I encounter some issues. First, my keyboard shortcuts are not working anymore. However, the settings are still kept. So I just had to go back to each of them and click "Assign" again. Second, and it's something I can't fix, when I right click on a drawing to go to its properties, I get a blank menu beside the "Configuration". Please refer to the screenshot for a visual. Hope you could help me out. Thanks. Date Time Of Last Edit: 2024-10-09 01:25:59
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 MissingMenu.png / V - Attached On 2024-10-09 01:25:55 UTC - Size: 35.02 KB - 43 views |
| [2024-10-09 11:18:12] |
| Sierra_Chart Engineering - Posts: 17143 |
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There will be issues like this when going back to a previous version from the more recent releases: First, my keyboard shortcuts are not working anymore. However, the settings are still kept. So I just had to go back to each of them and click "Assign" again. Second, and it's something I can't fix, when I right click on a drawing to go to its properties, I get a blank menu beside the "Configuration". Please refer to the screenshot for a visual. To resolve this, use prior versions of the global configuration files which were only in use at the time you were using 2643. Refer to: Resetting Sierra Chart to a Default State / Restoring Backup Global Configuration File: Restoring Backup Global Configuration File Regarding the "less responsive" issue, refer to: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often: 30.44 - Performance Differences Between Versions of Sierra Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-10-10 01:07:42
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| [2024-10-09 16:37:37] |
| John - SC Support - Posts: 36222 |
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With regards to the keyboard shortcuts, the issue with this is resolved in the current release - v 2691.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-10-09 18:56:55] |
| 4LifeNeo - Posts: 40 |
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Thank you both. Prior to seeing your message, John, I restored it to v2643 already. And with the suggestion above, I replaced the KeyboardShortcuts.config and Sierra4.config files obtained from the "Backups" folder. Looking at the date, these files were created about a month ago. I'll run with this v2643 for now. Thanks again for your help.
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