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Simple graphic config question

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[2024-10-09 00:36:53] #1 [Go To First Post]
User745789 - Posts: 313
Please see attached. See white background for last trades price on the chart price scale. I need to set last traded price text color to black. Recently I was editing Trade DOM graphics and seem to have changed this chart scale setting by mistake. I can not find how to change it back.


2024-10-09 08_34_34-RecordingRegionIndicator.png / V - Attached On 2024-10-09 00:36:21 UTC - Size: 7.93 KB - 47 views

[2024-10-09 12:38:36] #2 [Go To First Post]
allons_trading - Posts: 30
Check this setting Graphics Settings: Last Trade Price Box Foreground

[2024-10-10 02:02:27] #3 [Go To First Post]
User745789 - Posts: 313
Thank you. That is already set to black, see image. But i still get white text. And i never changed that setting anyway, I only changed settings for Trade DOM. Besides, I notice that for some charts the last trade price text is black, for others it is white. Something is wrong. Both charts pictured are set to use global graphics settings, which as you can see is set to black. Date Time Of Last Edit: 2024-10-10 02:13:42


2024-10-10 10_13_24-Sierra Chart 2686 MJNK SC Data - All Ser.png / V - Attached On 2024-10-10 02:13:38 UTC - Size: 63.04 KB - 34 views

[2024-10-10 12:11:18] #4 [Go To First Post]
allons_trading - Posts: 30
Chart DOM/Trade DOM Last Price Text Bid Trade and Chart DOM/Trade DOM Last Price Text Ask Trade are the other settings that can change this text color, but they also have to be specifically set to enabled in the config.

[2024-10-10 14:59:00] #5 [Go To First Post]
John - SC Support - Posts: 36238
Please get us that chartbook by following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-10-16 03:05:00] #6 [Go To First Post]
User745789 - Posts: 313
Attached a sample CB. One chart shows the last traded correctly. Two do not. See also image Date Time Of Last Edit: 2024-10-16 03:05:38


2024-10-16 11_04_27-Sierra Chart 2686 CB for SC CQG WebAPI 2.png / V - Attached On 2024-10-16 03:04:39 UTC - Size: 89.28 KB - 37 views CB for SC.Cht - Attached On 2024-10-16 03:04:53 UTC - Size: 9.63 KB - 42 views

[2024-10-16 14:49:00] #7 [Go To First Post]
John - SC Support - Posts: 36238
We are not able to reproduce what you are seeing. And we can verify that all your charts are set to use the Global Graphics Settings. So we really do not know why you would see what you are. the one thing we would like for you to try is to change the setting for "Global Settings >> Graphics Settings >> Colors and Widths >> Last Trade Price Box Foreground" to a very distinct color, such as hot pink (i.e. not black or white). See this shows in all the charts or not. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-10-21 04:57:30] #8 [Go To First Post]
User745789 - Posts: 313
I tried hot pink. See attached. Last Trade Price Box Foreground is still white. The problem started after I was editing the similar setting for the Trade DOM, which you can see in the same image. I never edited the value for Last Trade Price Box Foreground.


2024-10-21 12_55_22-Sierra Chart 2686 MJNK PA CQG WebAPI 202.png / V - Attached On 2024-10-21 04:57:26 UTC - Size: 70.7 KB - 20 views

[2024-10-21 16:02:10] #9 [Go To First Post]
John - SC Support - Posts: 36238
Please update to the latest release by following these instructions: Software Download: Fast Update Then let us know if the problem persists. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-10-22 00:43:52] #10 [Go To First Post]
User745789 - Posts: 313
I installed both the current version and the pre-release. The problem persists in both cases. I have multiple SC folders (not instances via the File menu). Using Windows, I copied the chartbook to another SC folder that I have not used for sometime. When I open in that instance, the problem is still there. So all I can guess is that the problem resides in the Chartbook?

[2024-10-22 14:01:27] #11 [Go To First Post]
John - SC Support - Posts: 36238
We really do not know what is occurring or why. We looked at your chartbook and we did not see a problem. Here's what we would like to try next. For one of the charts that is not working properly do the following: - Select "Chart >> Graphics Settings - Chart". - In the top, deselect the option for "Use Global Graphics Settings Instead of These Settings" (remove the checkmark). - Select OK to close that window. See if the text shows up. If not, then do the following: - Select "Chart >> Graphics Settings - Chart". - Find the entry for "Chart Values: Price and Time Boxes Text Color" and change this to some other color and see if it shows up. Let us know if this works. If it does, then change your other charts that are not working to do the same thing. If none of the above works, then get us the chartbook again for us to take a look by following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-10-23 05:11:58] #12 [Go To First Post]
User745789 - Posts: 313
Thank you for the ongoing help. None if that worked. Attached chartbook again, same as in previous post. Also attached image of what I am seeing on the price scale for last price. A white box, with no visible text inside.


CB for SC.Cht - Attached On 2024-10-23 05:11:44 UTC - Size: 9.63 KB - 31 views 2024-10-23 13_10_27-Sierra Chart 2697 CB for SC CQG WebAPI 2.png / V - Attached On 2024-10-23 05:11:54 UTC - Size: 29.78 KB - 19 views

[2024-10-23 14:32:17] #13 [Go To First Post]
John - SC Support - Posts: 36238
Do you have any studies on the chart? When you send us the chartbook, there are no studies on the charts. We wonder if you have a study that has the Value Label that is causing this. Please duplicate the chart and then remove the studies from the duplicate one by one to see if any of these affect the display. If not the above, then assuming you still have the global graphics set for the charts, go to "Global Settings >> Graphics Settings" and find the entry for "Last Trade Box". There is an "Enable" option towards the bottom for this. Remove the checkmark next to the "Enable" and select "Apply". The box should disappear entirely. Let us know the result of this. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-10-23 23:51:38] #14 [Go To First Post]
User745789 - Posts: 313
There are no studies on the charts that I sent you. The problem is not caused by a study value label. find the entry for "Last Trade Box". There is an "Enable" option towards the bottom for this. Remove the checkmark next to the "Enable" and select "Apply". The box should disappear entirely. Let us know the result of this. The white box disappears, and no price label is visible.

[2024-10-24 16:22:31] #15 [Go To First Post]
John - SC Support - Posts: 36238
Ok, one last thing that we want to try, as the only other thing that comes to mind is a possible resource issue with your computer. If you have not recently rebooted your computer, then please do so and then after it restarts start up just Sierra Chart and see if you continue to have the issue. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-10-25 00:59:21] #16 [Go To First Post]
User745789 - Posts: 313
I restart my PC every day. I installed a brand new SC instance by download and copied the chartbook that I supplied in this thread. I still see the problem. If it helps at all, before a market opened today, I could see the last price on the chart price scale, see attached image and price in pink. Not ethe chart and DOM are both pink. Once the market opened, I could no longer see the last price, see other image with white box only for last price on the price scale.


Attachment Deleted. 2024-10-25 07_34_54-Sierra Chart 2697 ORB_precash CQG WebAPI.png / V - Attached On 2024-10-25 00:58:58 UTC - Size: 31.07 KB - 22 views 2024-10-25 07_46_30-Sierra Chart 2697 ORB_precash CQG WebAPI.png / V - Attached On 2024-10-25 00:59:16 UTC - Size: 20.75 KB - 21 views

[2024-10-25 13:46:45] #17 [Go To First Post]
John - SC Support - Posts: 36238
If you start a new Chartbook and create the chart from scratch (do not duplicate the charts that have the issue), do you still have the same thing occurring? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-10-28 00:58:03] #18 [Go To First Post]
User745789 - Posts: 313
Yes, a new chartbook with new charts created from the File menu still shows the issues. For all symbols I tested Date Time Of Last Edit: 2024-10-28 01:11:45

[2024-10-28 15:02:33] #19 [Go To First Post]
John - SC Support - Posts: 36238
Let us know when would be a good time for us to call and connect to your computer so we can take a look at this. Also make sure the phone number at the following link is the correct number for us to call: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo&UserID=171022#MoveToTop Note that we call using Skype, so there will not be an incoming number. Be sure to pick up when we call at the appointed time. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-10-29 01:47:11] #20 [Go To First Post]
User745789 - Posts: 313
Thank you for the support. I am in Singapore. Any time after 2am UTC and before 1pm UTC (10am - 9pm Singapore). Contact details are correct.

[2024-10-29 23:31:32] #21 [Go To First Post]
User745789 - Posts: 313
Another observation: - when I start SC, the last price displays properly on the chart price scale IF there have been no trades. See image 1. Then, after a trade takes places, the last price does not display properly. See image 2 price scale on the chart. You can see the DOM on the right indicating that no trades have taken place in the first 20 seconds of starting SC.


image1.png / V - Attached On 2024-10-29 23:31:23 UTC - Size: 20.87 KB - 12 views image2.png / V - Attached On 2024-10-29 23:31:30 UTC - Size: 29.44 KB - 10 views

[2024-10-29 23:55:43] #22 [Go To First Post]
John - SC Support - Posts: 36238
That is a a great clue. Check your settings for the following and the item below it. These would change the text color if they are "Enabled". Customizing Fonts, Colors, Line Styles, and Widths for Chart Trading, Chart DOM, and Trade DOM: Chart DOM Last Price Text Bid Trade Check both the Global and the Chart specific settings for these. The easiest thing to do is to uncheck the "Enable" option to turn them off. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-10-30 00:09:17] #23 [Go To First Post]
User745789 - Posts: 313
Problem solved! Thank you!

[2024-10-30 15:00:15] #24 [Go To First Post]
John - SC Support - Posts: 36238
Sorry it took so long. Those items aren't used much. Your clue was the piece we needed. Thanks for mentioning it. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

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