Support Board
Date/Time: Fri, 22 Nov 2024 17:09:41 +0000
Not receiving any data
View Count: 126
| [2024-10-04 08:50:56] |
| User730949 - Posts: 2 |
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Hi there, I am not getting any data. I have subscribed for real data. I am receiving the message: "Real-time subscription for instrument F.US.EP (corresponding to ID=3) is not enabled. Click for symbol information". I have tried a couple of things but I am not winning. Please advise. |
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| [2024-10-04 11:32:01] |
| Sierra_Chart Engineering - Posts: 17143 |
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Set "Global Settings >> Data/Trade Service Settings >> Common Settings >> Allow Support for Sierra Chart Data Feeds" to Yes. If you have changed this setting, then reconnect to the data feed after by selecting 'File >> Reconnect". Let us know if this resolves the problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-10-04 11:32:12
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| [2024-10-07 14:57:55] |
| User730949 - Posts: 2 |
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Resolved. Thank you |
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