Support Board
Date/Time: Fri, 22 Nov 2024 21:33:03 +0000
Real-Time Data (Denali)
View Count: 167
| [2024-10-03 14:46:31] |
| User516997 - Posts: 3 |
|
Dear Team, I would like to raise a question regarding the access to real-time data. I have recently managed to reach Denali's real-time data, and as you can see in your records, I have two separate systems/devices assigned to my Sierra account. Is it possible for me to choose on which system exactly I could have the real-time data displayed? If not, could you please set it on your side? The data got automatically enabled to one of the systems, and to be honest, it was not the one I had planned to use on an everyday basis. If that is still possible I would like to change the system to which real-time data is currently attached. Kind Regards, Ł. |
| [2024-10-03 15:04:04] |
| John - SC Support - Posts: 36238 |
|
What you are asking is not the way it works. Whichever system is the first one to connect is the one that will get the real-time data. Therefore, if you are not getting the data to the system you want, you need to exit from Sierra Chart on the other system.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-10-03 21:10:53] |
| User516997 - Posts: 3 |
|
Hello John, thank you very much for your answer and the explanation. That makes sense, however, if my understanding is correct now there still may exist an issue. As of now, I have Sierra Chart actively running on one system only, the other is completely shut down. (If that is some kind of confirmation, I can see in my Account Control Panel that only 1 of 2 allowed systems is in use) And still, Sierra Chart's data on the one in use is delayed. I have tried both, first to reconnect and later on disconnect+connect to the Data Feed. The result was to have the chart updated to accurate non-delayed time/price, but it does not proceed to draw any new bars, the timer is stopped at the time of last reconnect, and the tag at the very top of the page remains: 'delayed'. Kind Regards, Łukasz |
| [2024-10-03 21:14:55] |
| John - SC Support - Posts: 36238 |
|
Please get us your Message Log on the computer from which you are having an issue, by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-10-03 21:35:19] |
| User516997 - Posts: 3 |
|
The symbol is 'YM' Please see Message Log below: 2024-10-03 23:24:42.725 | Software version: 2679 64-bit 2024-10-03 23:24:42.725 | Primary Thread ID: 13208 2024-10-03 23:24:42.725 | Usage end date: 2024-11-07 2024-10-03 23:24:42.725 | Enabled for: Sierra Chart Historical Data Service. 2024-10-03 23:24:42.725 | Enabled for: Denali Real-Time Exchange Data Feed. 2024-10-03 23:24:42.725 | Enabled for: Delayed Denali Exchange Data Feed. 2024-10-03 23:24:42.725 | Enabled for exchange2: CME (Trading Account Required) 2024-10-03 23:24:42.725 | Enabled for exchange2: CBOT (Trading Account Required) 2024-10-03 23:24:42.725 | Enabled for exchange2: COMEX (Trading Account Required) 2024-10-03 23:24:42.725 | Enabled for exchange2: NYMEX (Trading Account Required) 2024-10-03 23:24:42.725 | Allow Support for Sierra Chart Data Feeds is disabled. 2024-10-03 23:24:42.725 | Current selected Data/Trading service: Teton CME Order Routing 2024-10-03 23:24:42.725 | Custom symbol settings values: enabled 2024-10-03 23:24:42.725 | Chart Update Interval: 400 2024-10-03 23:24:42.725 | Intraday Data Storage Time Unit: 1 2024-10-03 23:24:42.725 | Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) 2024-10-03 23:24:42.725 | 2024-10-03 21:24:42 Local computer time in UTC 2024-10-03 23:24:42.725 | 2024-10-03 23:24:42 Local computer time in SC Time Zone 2024-10-03 23:24:42.725 | 2024-10-03 21:19:50 Server time in UTC 2024-10-03 23:24:42.725 | Local computer UTC time and Server UTC time difference: 2 seconds. 2024-10-03 23:24:42.725 | Program path: C:\SierraChart\ 2024-10-03 23:24:42.725 | Data Files path: C:\SierraChart\Data\ 2024-10-03 23:24:42.725 | OS Version Number: 10.0 2024-10-03 23:24:42.725 | Locale Setting: C 2024-10-03 23:24:42.725 | DLLs: UserContributedStudies_64.dll, wolumen_vsatrader_64.dll 2024-10-03 23:24:42.725 | Allowed protected custom studies: VSATRADER_WFO_SKANER 2024-10-03 23:24:42.725 | Crash reporter started: true 2024-10-03 23:24:42.725 | 2024-10-03 23:25:29.324 | YMZ24_FUT_CME 1 Min #1 | Reloading chart. 2024-10-03 23:25:29.458 | YMZ24_FUT_CME 1 Min #1 | Chart data loading complete. 2024-10-03 23:25:29.733 | Mapping YMZ24_FUT_CME to YMZ24. Service code: cbot 2024-10-03 23:25:29.734 | Delayed Data Feed | Starting real-time market data updates for: YMZ24_FUT_CME (YMZ24). ID: 11 Service code: cbot 2024-10-03 23:25:29.734 | Delayed Data Feed | Requesting security definition data for: YMZ24_FUT_CME (YMZ24). ID: 11 2024-10-03 23:25:29.734 | Added historical Intraday data request for YMZ24_FUT_CME to the queue. 2024-10-03 23:25:29.734 | Intraday data recording state for symbol YMZ24_FUT_CME is set to download 'Pending'. 2024-10-03 23:25:29.734 | Triggering next historical data download in queue. 2024-10-03 23:25:29.743 | Delaying start of download for YMZ24_FUT_CME. 2024-10-03 23:25:29.942 | Delayed Data Feed | Setting external service identifier for symbol YMZ24_FUT_CME to 42006053 2024-10-03 23:25:29.942 | Delayed Data Feed | Received security definition for symbol YMZ24_FUT_CME 2024-10-03 23:25:34.285 | HD Request # 10 | Downloading Intraday chart data for YMZ24_FUT_CME to the file YMZ24_FUT_CME.scid. Service: cbot 2024-10-03 23:25:34.286 | HD Request # 10 | Download start date-time: 2024-10-03 18:29:20.000000. File last date-time: 2024-10-03 18:29:20.087000 2024-10-03 23:25:34.286 | HD Request # 10 | Using server: ds26.sierracharts.com port 10150 2024-10-03 23:25:34.315 | Socket (6) | Creating socket. 2024-10-03 23:25:34.315 | Socket (6) | New receive buffer size: 0 2024-10-03 23:25:34.315 | Socket (6) | Connecting to IP: 69.39.70.243. 2024-10-03 23:25:34.606 | HD Request # 10 | Setting DTC encoding to Binary VLS 2024-10-03 23:25:34.606 | HD Request # 10 | Sending historical data logon request message. 2024-10-03 23:25:35.633 | HD Request # 10 | Requesting Intraday data. Start date-time: 2024-10-03 18:29:20. Record interval: 1. Symbol: YMZ24 2024-10-03 23:25:35.753 | HD Request # 10 | Decompressing data. 2024-10-03 23:25:36.064 | HD Request # 10 | Receiving Intraday data for YMZ24_FUT_CME starting at 2024-10-03 18:29:20.087000 2024-10-03 23:25:36.192 | Socket (6) | CloseSocket call. 2024-10-03 23:25:36.192 | Socket (6) | Shutdown started. Waiting for graceful close. 2024-10-03 23:25:36.192 | Historical data download thread signaled to stop. 2024-10-03 23:25:36.193 | HD Request # 10 | Timestamp of first Intraday data file record written: 2024-10-03 18:29:20.087000. 2024-10-03 23:25:36.193 | HD Request # 10 | Received 8457 Intraday data records from 2024-10-03 18:29:20.087000 to 2024-10-03 22:59:59.353000 (4.5 hours. Delay: 25.6 minutes) and wrote 8457 records for YMZ24_FUT_CME 2024-10-03 23:25:36.210 | HD Request # 10 | Add time&sales data | Remembered last file record date-time: 2024-10-03 20:59:59.353000 2024-10-03 23:25:36.210 | HD Request # 10 | Completion time: 2s. 2024-10-03 23:25:36.210 | HD Request # 10 | Intraday data download complete for YMZ24_FUT_CME. Unique request ID: 10 2024-10-03 23:25:36.210 | Removing historical data download ID 10. 2024-10-03 23:25:36.210 | Real-time Intraday chart data file updates started for YMZ24_FUT_CME 2024-10-03 23:25:36.210 | Opened cached Intraday file: C:\SierraChart\Data\YMZ24_FUT_CME.scid. Thread ID: 13208 2024-10-03 23:25:36.210 | Intraday chart data file opened for YMZ24_FUT_CME 2024-10-03 23:25:36.210 | HD Request # 10 | Enabling Intraday chart updating for symbol. 2024-10-03 23:25:36.210 | 2024-10-03 23:25:36.210 | No download requests in the queue to start downloads for. 2024-10-03 23:25:36.312 | Socket (6) | Socket gracefully closed by remote side. 2024-10-03 23:25:36.312 | Socket (6) | Closed. 2024-10-03 23:25:57.579 | File >> Disconnect selected. 2024-10-03 23:25:57.579 | Teton CME Order Routing | Waiting for socket receive thread to end 2024-10-03 23:25:57.579 | DTC Client socket (1) | CloseSocket call. 2024-10-03 23:25:57.579 | DTC Client socket (1) | Max send buffers used during socket life: 3 2024-10-03 23:25:57.579 | DTC Client socket (1) | Max send buffer size during socket life: 236 2024-10-03 23:25:57.579 | DTC Client socket (1) | Shutdown started. Waiting for graceful close. 2024-10-03 23:25:57.580 | SC Data with Depth | Waiting for socket receive thread to end 2024-10-03 23:25:57.580 | DTC Client socket (2) | CloseSocket call. 2024-10-03 23:25:57.580 | DTC Client socket (2) | Shutdown started. Waiting for graceful close. 2024-10-03 23:25:57.580 | SC Data with Depth | Disconnected from the server. 2024-10-03 23:25:57.580 | Delayed Data Feed | Waiting for socket receive thread to end 2024-10-03 23:25:57.580 | DTC Client socket (3) | CloseSocket call. 2024-10-03 23:25:57.580 | DTC Client socket (3) | Shutdown started. Waiting for graceful close. 2024-10-03 23:25:57.580 | Delayed Data Feed | Disconnected from the server. 2024-10-03 23:25:57.580 | Delayed Data Feed | Waiting for socket receive thread to end 2024-10-03 23:25:57.580 | DTC Client socket (4) | CloseSocket call. 2024-10-03 23:25:57.580 | DTC Client socket (4) | Shutdown started. Waiting for graceful close. 2024-10-03 23:25:57.580 | Delayed Data Feed | Disconnected from the server. 2024-10-03 23:25:57.580 | Delayed Data Feed | Waiting for socket receive thread to end 2024-10-03 23:25:57.581 | DTC Client socket (5) | CloseSocket call. 2024-10-03 23:25:57.581 | DTC Client socket (5) | Shutdown started. Waiting for graceful close. 2024-10-03 23:25:57.581 | Delayed Data Feed | Disconnected from the server. 2024-10-03 23:25:57.581 | Teton CME Order Routing | Disconnected. 2024-10-03 23:25:57.698 | DTC Client socket (3) | Socket gracefully closed by remote side. 2024-10-03 23:25:57.698 | DTC Client socket (3) | Closed. 2024-10-03 23:25:57.701 | DTC Client socket (4) | Socket gracefully closed by remote side. 2024-10-03 23:25:57.701 | DTC Client socket (4) | Closed. 2024-10-03 23:25:57.717 | DTC Client socket (1) | Socket gracefully closed by remote side. 2024-10-03 23:25:57.718 | DTC Client socket (1) | Closed. 2024-10-03 23:25:57.719 | DTC Client socket (5) | Socket gracefully closed by remote side. 2024-10-03 23:25:57.719 | DTC Client socket (5) | Closed. 2024-10-03 23:25:57.720 | DTC Client socket (2) | Socket gracefully closed by remote side. 2024-10-03 23:25:57.720 | DTC Client socket (2) | Closed. 2024-10-03 23:26:11.627 | 2024-10-03 23:26:11.627 | Teton CME Order Routing | Firm: AMP 2024-10-03 23:26:11.627 | Teton CME Order Routing | Connecting to the server futurestrading14.sierracharts.com. Port 11067 2024-10-03 23:26:11.631 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2024-10-03 23:26:11.631 | DTC Client socket (1) | New receive buffer size: 0 2024-10-03 23:26:11.631 | DTC Client socket (1) | Connecting to IP: 208.185.224.130. 2024-10-03 23:26:11.768 | Teton CME Order Routing | Network connection to server complete. 2024-10-03 23:26:11.768 | Teton CME Order Routing | Starting socket receive thread. 2024-10-03 23:26:11.769 | Teton CME Order Routing | Sending encoding request to server: Binary VLS. Compression: none 2024-10-03 23:26:12.188 | Teton CME Order Routing | Setting DTC encoding to Binary VLS 2024-10-03 23:26:12.188 | Teton CME Order Routing | Sending logon request message. 2024-10-03 23:26:13.100 | Teton CME Order Routing | Received logon response. 2024-10-03 23:26:13.100 | Teton CME Order Routing | Server Name: SC DTC Server. Build=51192. 2024-10-03 23:26:13.100 | Teton CME Order Routing | Server protocol version: 8. Client protocol version: 8 2024-10-03 23:26:13.100 | Teton CME Order Routing | Successfully connected. Connected to SC DTC Protocol server. Service=cme_ilink.trading|SymbolSettings=cme_ilink_live.trading. 2024-10-03 23:26:13.100 | Teton CME Order Routing | Trading is supported. 2024-10-03 23:26:13.100 | Teton CME Order Routing | Order cancel and replace is supported. 2024-10-03 23:26:13.100 | Teton CME Order Routing | OCO Orders supported. 2024-10-03 23:26:13.100 | Teton CME Order Routing | Bracket Orders supported. 2024-10-03 23:26:13.100 | Teton CME Order Routing | MarketDepthIsSupported: 1 2024-10-03 23:26:13.100 | Teton CME Order Routing | Connected to server complete. 2024-10-03 23:26:13.102 | No download requests in the queue to start downloads for. | Number times message added: 3 2024-10-03 23:26:13.102 | Updated verified funded futures trading account ending date to: 2024-11-02 21:26:13 2024-10-03 23:26:13.102 | Teton CME Order Routing | Performing query for most recent Order Activity Date-Time. 2024-10-03 23:26:13.115 | Teton CME Order Routing | Requesting historical order activity from server. Start date-time UTC: 2024-09-28 15:51:34.856580 2024-10-03 23:26:13.237 | Mapping YMZ24_FUT_CME to YMZ24. Service code: cbot 2024-10-03 23:26:13.237 | Using symbol data fast lookup vector 2024-10-03 23:26:13.237 | Delayed Data Feed | Starting real-time market data updates for: YMZ24_FUT_CME (YMZ24). ID: 1 Service code: cbot 2024-10-03 23:26:13.237 | Delayed Data Feed | Connecting to the server ds26.sierracharts.com. Port 10043 2024-10-03 23:26:13.237 | Delayed Data Feed | Requesting security definition data for: YMZ24_FUT_CME (YMZ24). ID: 1 2024-10-03 23:26:13.237 | Added historical Intraday data request for YMZ24_FUT_CME to the queue. 2024-10-03 23:26:13.237 | Intraday data recording state for symbol YMZ24_FUT_CME is set to download 'Pending'. 2024-10-03 23:26:13.237 | Triggering next historical data download in queue. 2024-10-03 23:26:13.238 | DTC Client socket (2) | Creating socket. 2024-10-03 23:26:13.238 | DTC Client socket (2) | New receive buffer size: 0 2024-10-03 23:26:13.238 | DTC Client socket (2) | Connecting to IP: 69.39.70.243. 2024-10-03 23:26:13.249 | Delaying start of download for YMZ24_FUT_CME. 2024-10-03 23:26:13.249 | Updated verified funded futures trading account ending date to: 2024-11-02 21:26:13 2024-10-03 23:26:13.258 | Teton CME Order Routing | Received final trade activity snapshot. Count=1. No data. TradeAccount=186741 2024-10-03 23:26:13.358 | Delayed Data Feed | Network connection to server complete. 2024-10-03 23:26:13.358 | Delayed Data Feed | Starting socket receive thread. 2024-10-03 23:26:13.358 | Delayed Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2024-10-03 23:26:13.493 | Delayed Data Feed | Setting DTC encoding to Binary VLS 2024-10-03 23:26:13.493 | Delayed Data Feed | Sending logon request message. 2024-10-03 23:26:14.649 | Delayed Data Feed | Received logon response. 2024-10-03 23:26:14.649 | Delayed Data Feed | Server Name: SC Realtime Server. 2024-10-03 23:26:14.649 | Delayed Data Feed | Server protocol version: 8. Client protocol version: 8 2024-10-03 23:26:14.649 | Delayed Data Feed | Successfully connected. 2024-10-03 23:26:14.649 | Delayed Data Feed | Trading is not supported. 2024-10-03 23:26:14.649 | Delayed Data Feed | MarketDepthIsSupported: 1 2024-10-03 23:26:14.649 | Delayed Data Feed | Restarting real-time data updates for symbol: YMZ24_FUT_CME -> YMZ24 2024-10-03 23:26:14.868 | Delayed Data Feed | Setting external service identifier for symbol YMZ24_FUT_CME to 42006053 2024-10-03 23:26:14.868 | Delayed Data Feed | Received security definition for symbol YMZ24_FUT_CME 2024-10-03 23:26:19.646 | HD Request # 11 | Downloading Intraday chart data for YMZ24_FUT_CME to the file YMZ24_FUT_CME.scid. Service: cbot 2024-10-03 23:26:19.647 | HD Request # 11 | Download start date-time: 2024-10-03 22:59:59.000000. File last date-time: 2024-10-03 22:59:59.353000 2024-10-03 23:26:19.647 | HD Request # 11 | Using server: ds28.sierracharts.com port 10149 2024-10-03 23:26:19.647 | Socket (3) | Creating socket. 2024-10-03 23:26:19.648 | Socket (3) | New receive buffer size: 0 2024-10-03 23:26:19.648 | Socket (3) | Connecting to IP: 67.214.125.5. 2024-10-03 23:26:19.922 | HD Request # 11 | Setting DTC encoding to Binary VLS 2024-10-03 23:26:19.922 | HD Request # 11 | Sending historical data logon request message. 2024-10-03 23:26:21.014 | HD Request # 11 | Requesting Intraday data. Start date-time: 2024-10-03 22:59:59. Record interval: 1. Symbol: YMZ24 2024-10-03 23:26:21.142 | HD Request # 11 | Decompressing data. 2024-10-03 23:26:21.275 | HD Request # 11 | Receiving Intraday data for YMZ24_FUT_CME starting at 2024-10-03 22:59:59.353000 2024-10-03 23:26:21.276 | Socket (3) | CloseSocket call. 2024-10-03 23:26:21.276 | Socket (3) | Shutdown started. Waiting for graceful close. 2024-10-03 23:26:21.276 | Historical data download thread signaled to stop. 2024-10-03 23:26:21.276 | HD Request # 11 | Timestamp of first Intraday data file record written: 2024-10-03 22:59:59.353000. 2024-10-03 23:26:21.276 | HD Request # 11 | Received 1 Intraday data record from 2024-10-03 22:59:59.353000 to 2024-10-03 22:59:59.353000 (0.0 seconds. Delay: 26.4 minutes) and wrote 1 record for YMZ24_FUT_CME 2024-10-03 23:26:21.285 | HD Request # 11 | Add time&sales data | Remembered last file record date-time: 2024-10-03 20:59:59.353000 2024-10-03 23:26:21.285 | HD Request # 11 | Completion time: 2s. 2024-10-03 23:26:21.285 | HD Request # 11 | Intraday data download complete for YMZ24_FUT_CME. Unique request ID: 11 2024-10-03 23:26:21.285 | Removing historical data download ID 11. 2024-10-03 23:26:21.285 | Real-time Intraday chart data file updates started for YMZ24_FUT_CME 2024-10-03 23:26:21.285 | Opened cached Intraday file: C:\SierraChart\Data\YMZ24_FUT_CME.scid. Thread ID: 13208 2024-10-03 23:26:21.285 | Intraday chart data file opened for YMZ24_FUT_CME 2024-10-03 23:26:21.285 | HD Request # 11 | Enabling Intraday chart updating for symbol. 2024-10-03 23:26:21.285 | 2024-10-03 23:26:21.285 | No download requests in the queue to start downloads for. 2024-10-03 23:26:21.394 | Socket (3) | Socket gracefully closed by remote side. 2024-10-03 23:26:21.394 | Socket (3) | Closed. |
| [2024-10-04 00:13:36] |
| John - SC Support - Posts: 36238 |
|
The following is the cause of the issue: Allow Support for Sierra Chart Data Feeds is disabled.
Change the setting for "Global Settings >> Data/Trade Service Settings >> Common Settings >> Allow Support for Sierra Chart Data Feeds" to "Yes". Then select OK to close that window and then select "File >> Reconnect". For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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