Support Board
Date/Time: Fri, 22 Nov 2024 21:33:47 +0000
Not Receiving Live Data
View Count: 84
| [2024-09-30 21:28:41] |
| rjm002 - Posts: 1 |
|
GM! Not sure why I'm not receiving live data feed, I've trouble shooted to the best of my ability. Could I please get some help. Thank You. When I disconnect and reconnect to my platform charts Im getting the current bar data but the feed is not continually moving. |
| [2024-09-30 21:28:49] |
| John - SC Support - Posts: 36238 |
|
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: