Support Board
Date/Time: Wed, 27 Nov 2024 14:19:51 +0000
Daily Chart missing 9-3-14 Candle
View Count: 1023
| [2014-09-04 13:10:42] |
| User428971 - Posts: 26 |
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Good Morning, I noticed that yesterdays candle on my NQ, Dow Emini and Russell 2K are missing. I read the boards here and saw some advice to download the current version, which I just did. Still no 9-3-14 candles. Also now the Russell Daily Chart when the cross hairs highlights each candle they all day today's date, 9-4-14...
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| [2014-09-04 13:12:59] |
| User428971 - Posts: 26 |
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Quick correction on the date all being the same on the daily, I see my mistake, but the issue of no 9-3-14 candle is the same, thanks. |
| [2014-09-04 17:47:08] |
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Go to one of the charts and select Edit >> Delete All Data and Download. Do you see 2014-09-03? If not select Edit >> Edit Data-Historical Chart. Go to the bottom of the file. Do you see that date in the file? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-09-04 18:31:03] |
| User428971 - Posts: 26 |
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The Dow has on the Edit-Data- Historical Chart page, Sept. 28, 29, 2 and 4 Nasdaq has Sept. 28, 29, 2 and nothing else but it does show today's candle on the daily chart. Russell 2K has Sept. 28, 29, 1 and 2 and nothing else. And again it does show today'c Russell Candle live. |
| [2014-09-04 18:53:20] |
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Did you go to one of those charts and select Edit >> Delete All Data and Download?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-09-04 19:05:23] |
| User428971 - Posts: 26 |
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Yes they say Historical Download Skipped. |
| [2014-09-04 20:37:23] |
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OK we understand the problem now. You are on service package 1 which does not include the Sierra Chart Historical Data Service. We have given you a free upgrade to package 3. Restart Sierra Chart. Also next month, your account will be automatically paid for by Iron Beam. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-09-04 20:37:45
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| [2014-09-04 22:59:40] |
| User428971 - Posts: 26 |
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Ok, restarted and Sept. 3rd seems to have appeared. Thank you for the upgrade and Thank you for your help.
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