Support Board
Date/Time: Sat, 23 Nov 2024 02:58:26 +0000
No MBO data on 2nd laptop from Denali
View Count: 79
| [2024-09-25 19:38:58] |
| User599267 - Posts: 4 |
|
Hi I'm a long time user. At nigh time I look at Sierra on a second laptop while the primary -daytime is shutdown to do a recap. I always had MBO data at night and now MBO data wont show up on the second laptop even during the day when the primary is shut off. I only run one instance at a time and never had a problem with Denali before on both computers. Is it a update issue? Thank |
| [2024-09-25 19:39:24] |
| John - SC Support - Posts: 36238 |
|
There is no particular reason for you to have any issues with this. As you are aware, you can only get data to one system at a time, but you appear to be very careful about making sure that both systems are not logged in concurrently. We would need to see your Message Log by following these instructions from the system where you are having the issue: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: