Support Board
Date/Time: Sat, 23 Nov 2024 01:38:34 +0000
Orders Rejected - Product Code Not Permissioned
View Count: 169
| [2024-09-23 11:57:59] |
| User104854 - Posts: 456 |
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I opened 2 new eval accounts with Apex this morning. When I go to place an order it is being rejected and I'm getting this error message: "Rithmic Direct - DTC (Order Reject). Rejected at RMS. Product Code not permissioned (ZB). Symbol ZBZ4.CBOT. Account Apex-22138-66." I've had plenty of accounts and have never had this issue before. Can you tell me what I need to do to resolve it so that I can place trades? Please advise. Thank you. |
| [2024-09-23 12:07:17] |
| Sierra_Chart Engineering - Posts: 17145 |
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You need to contact your broker to have this issue resolved. Show them the same rejection message.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-09-23 12:13:33] |
| User104854 - Posts: 456 |
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Ok. Thanks for the quick reply. Sorry, 1 quick question that I'm unsure of. So in this instance would I be contacting Rithmic or Apex? I also have an account with Stage 5 but it doesn't seem like they're involved with Apex, Rithmic, etc. Thank you.
Date Time Of Last Edit: 2024-09-23 12:13:54
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| [2024-09-23 14:57:08] |
| John - SC Support - Posts: 36238 |
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We really do not know. But we would assume you start with Apex and see what happens from there.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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