Support Board
Date/Time: Sat, 23 Nov 2024 01:52:06 +0000
Sierra Chart not responding
View Count: 97
| [2024-09-22 18:10:28] |
| Christopher Stevens - Posts: 2 |
|
Hi, I have had Sierra Chart running perfectly well for a year but recently it has slowed to a dead stop. I have it installed on my data drive (HDD, 600Gb free space), not on the C-drive (SSD). I have 16Gb ram. Anything that I try to do, it says that Sirra Chart is not responding. I am trying to run the market replay but this has become unresponsive. Loading historical data takes for ever. I was peviously using days to load set at 60 days. This previously worked fine. I am using chart books provided by NV at G7FX. I have reloded the originals from his web site but the problem persists. They were fine before and are the same ones that I have always used. Should I uninstall Sierra Chart? Should I put it on my C_drive? I see that you recommend a separate SSD dedicated to SC but will it still function on my c-drive (SSD, free space 200gb.) If I am to uninstall it, how do I do this? (I have Iobit uninstaller but it does not see Sierra Chart because it is not on my C-drive.) I am running the latest version 12. |
| [2024-09-23 13:34:14] |
| John - SC Support - Posts: 36238 |
|
You do not need to re-install Sierra Chart, and the drive you have it on is fine. Refer to the following for the things to do to improve performance: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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