Support Board
Date/Time: Sat, 23 Nov 2024 01:44:10 +0000
Market Depth Level 2 Stopped working on my Sierra Charts - I can't figure out why
View Count: 137
| [2024-09-20 19:09:45] |
| User115147 - Posts: 2 |
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My Level 2 stopped working. I did not make any changes. Three days ago when I logged in level 2 was gone. I use the Denali Data feed and I have Trades By Matt Charts. I have gone thru all the settings and verified everything is setup correct - but no luck. My charts only show market depth At Current Price, nothing above or below current price. Need help to figure out why - Thank you! Gary Alexander Date Time Of Last Edit: 2024-09-20 19:59:16
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 Screenshot - Sierra Charts - Level 2 not showing on chart.png / V - Attached On 2024-09-20 19:02:06 UTC - Size: 10.54 KB - 35 views Screenshot - Sierra Charts - Level 2 not showing on chart.png / V - Attached On 2024-09-20 19:06:14 UTC - Size: 10.54 KB - 33 views |
| [2024-09-20 20:07:37] |
| John - SC Support - Posts: 36238 |
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You have not connected to your live, funded, futures trading account in the past month, therefore you have passed your "Verified Until" date and you are no longer getting data from our Denali Exchange Data Feed. Your data has been coming from Rithmic since September 17, 2024, as your "Verified Until" date is showing as "2024-09-16". You can view this date at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges Refer to the following for how to connect at least once a month to your live account: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees -- Separately, we see that you have the following exchanges active: - Full CME Group (CME, CBOT, COMEX, NYMEX) with Market Depth for Non-Professional Accounts - CME With Market Depth for Non-Professional Accounts. You do not need both of these, as the CME exchange is included with the "Full CME Group" and both of these exchange options include Market Depth. Refer to the following for the instructions on changing exchange selections: Denali Exchange Data Feed: Changing Denali Exchange Data Feed Exchange Selections For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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