Support Board
Date/Time: Sat, 23 Nov 2024 01:44:56 +0000
Please help me understand this message in the Message Log
View Count: 118
| [2024-09-20 15:00:00] |
| User987654 - Posts: 69 |
|
I got this message last night. Can you please tell me if I need a software update? DTC Client socket (3) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2024-09-19 19:43:05.041 * DTC Client socket (3) | Socket gracefully closed by remote side. | 2024-09-19 19:43:05.041 DTC Client socket (3) | CloseSocket call. | 2024-09-19 19:43:05.042 DTC Client socket (3) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2024-09-19 19:43:05.042 DTC Client socket (3) | Closed. | 2024-09-19 19:43:05.042 Denali Data Feed | Waiting for socket receive thread to end | 2024-09-19 19:43:05.043 DTC Client socket (0) | CloseSocket call. | 2024-09-19 19:43:05.043 Denali Data Feed | Disconnected from the server. | 2024-09-19 19:43:05.043 Denali Data Feed | Data feed disconnected. Will reconnect in 2 seconds. | 2024-09-19 19:43:05.043 Denali Data Feed | Connecting to the server ds27.sierracharts.com. Port 443 | 2024-09-19 19:43:07.044 DTC Client socket (3) | Creating socket. | 2024-09-19 19:43:07.068 DTC Client socket (3) | New receive buffer size: 0 | 2024-09-19 19:43:07.068 DTC Client socket (3) | Connecting to IP: 208.185.224.131. | 2024-09-19 19:43:07.069 Denali Data Feed | Network connection to server complete. | 2024-09-19 19:43:07.071 Denali Data Feed | Starting socket receive thread. | 2024-09-19 19:43:07.071 Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard | 2024-09-19 19:43:07.071 Denali Data Feed | Setting DTC encoding to Binary VLS | 2024-09-19 19:43:07.078 Denali Data Feed | Sending logon request message. | 2024-09-19 19:43:07.078 Denali Data Feed | Received logon response. | 2024-09-19 19:43:07.093 Denali Data Feed | Server Name: RealTimeServer. | 2024-09-19 19:43:07.093 Denali Data Feed | Server protocol version: 8. Client protocol version: 8 | 2024-09-19 19:43:07.093 Denali Data Feed | Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. | 2024-09-19 19:43:07.093 Denali Data Feed | Failed connections: 1 | 2024-09-19 19:43:07.093 |
| [2024-09-20 17:53:16] |
| John - SC Support - Posts: 36238 |
|
You should definitely update. Follow these instructions to do so: Software Download: Fast Update For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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