Support Board
Date/Time: Sat, 23 Nov 2024 02:40:25 +0000
Receiving "Requesting trade accounts from server" for Rithmic - can't execute trades
View Count: 122
| [2024-09-19 15:59:20] |
| cmitch16 - Posts: 5 |
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My connections seem good so I can't tell what the issue is. Trying to execute a trade on my xxx-03 Apex account but receiving this in the trade service log and unable to place a trade.
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| [2024-09-19 16:22:29] |
| John - SC Support - Posts: 36238 |
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"Requesting Trade Accounts from Server" is a normal message. We would need to see your full Trade Service Log in order to see if there is something in there that gives a reason why you are having an issue trading that account. Please get us your Trade Service Log by following these instructions: Support Board Posting Information: Providing Lines From Trade Service Log For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-09-19 16:32:25] |
| cmitch16 - Posts: 5 |
|
2024-09-19 11:41:05.025 | Rithmic Direct - DTC | Requesting trade accounts from server. 2024-09-19 11:41:05.090 | Rithmic Direct - DTC | Performing query for most recent account balances Date-Time for Trade Account: APEX-209141-03. 2024-09-19 11:41:05.090 | Rithmic Direct - DTC | Received 1 accounts from service. 2024-09-19 11:41:05.108 | TradeActivity files query time: 0.018299 seconds. Entries: 0. Current queries: 1 2024-09-19 11:41:05.109 | Rithmic Direct - DTC | Requesting historical account balances for account APEX-209141-03. Start date-time UTC: 2024-05-18 15:41:05 2024-09-19 11:41:05.275 | Rithmic Direct - DTC | Requesting Trade Positions data. 2024-09-19 11:41:21.513 | Denali Data Feed | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 2024-09-19 11:41:21.513 | Denali Data Feed | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 2024-09-19 11:42:30.572 | TradeActivity files query time: 0.166511 seconds. Entries: 0. Current queries: 1 2024-09-19 11:43:14.795 | TradeActivity files query time: 0.069369 seconds. Entries: 0. Current queries: 1 2024-09-19 11:43:17.742 | TradeActivity files query time: 0.003022 seconds. Entries: 4. Current queries: 1 2024-09-19 11:43:27.234 | Rithmic Direct - DTC (Order reject). Info: Order can be placed by administrators only. Internal Order ID: 529. Service Order ID: 1780006941. Symbol: MESZ4.CME. Account: APEX-209141-03 * 2024-09-19 11:43:27.243 | Rithmic Direct - DTC (Order reject). Info: Order can be placed by administrators only. Internal Order ID: 532. Service Order ID: 1780006942. Symbol: MESZ4.CME. Account: APEX-209141-03 * 2024-09-19 11:43:27.243 | Rithmic Direct - DTC (Order reject). Info: Order can be placed by administrators only. Internal Order ID: 535. Service Order ID: 1780006943. Symbol: MESZ4.CME. Account: APEX-209141-03 * 2024-09-19 11:43:27.243 | Rithmic Direct - DTC (Order reject). Info: Order can be placed by administrators only. Internal Order ID: 538. Service Order ID: 1780006944. Symbol: MESZ4.CME. Account: APEX-209141-03 * 2024-09-19 11:43:27.243 | Rithmic Direct - DTC (Order reject). Info: Order can be placed by administrators only. Internal Order ID: 541. Service Order ID: 1780006945. Symbol: MESZ4.CME. Account: APEX-209141-03 * 2024-09-19 11:43:42.502 | TradeActivity files query time: 0.086591 seconds. Entries: 4. Current queries: 1 2024-09-19 11:50:02.258 | Rithmic Direct - DTC (Order reject). Info: Order can be placed by administrators only. Internal Order ID: 543. Service Order ID: 1780035978. Symbol: MESZ4.CME. Account: APEX-209141-03 * 2024-09-19 11:50:02.265 | Rithmic Direct - DTC (Order reject). Info: Order can be placed by administrators only. Internal Order ID: 546. Service Order ID: 1780035979. Symbol: MESZ4.CME. Account: APEX-209141-03 * 2024-09-19 11:50:02.265 | Rithmic Direct - DTC (Order reject). Info: Order can be placed by administrators only. Internal Order ID: 549. Service Order ID: 1780035980. Symbol: MESZ4.CME. Account: APEX-209141-03 * 2024-09-19 11:50:02.265 | Rithmic Direct - DTC (Order reject). Info: Order can be placed by administrators only. Internal Order ID: 552. Service Order ID: 1780035981. Symbol: MESZ4.CME. Account: APEX-209141-03 * 2024-09-19 11:50:02.294 | Rithmic Direct - DTC (Order reject). Info: Order can be placed by administrators only. Internal Order ID: 555. Service Order ID: 1780035985. Symbol: MESZ4.CME. Account: APEX-209141-03 * |
| [2024-09-19 18:30:22] |
| John - SC Support - Posts: 36238 |
|
We see the following: Rithmic Direct - DTC (Order reject). Info: Order can be placed by administrators only.
You would need to ask Rithmic about this. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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