Support Board
Date/Time: Sat, 23 Nov 2024 02:47:03 +0000
market depth not visible on reopening SC
View Count: 213
| [2024-09-13 20:52:57] |
| User474110 - Posts: 7 |
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Hello, when I open SC the market depth window is not visible (black arrow in the attached image). So I need to reopen the market window any time that I open SC. Can I fix this in some way? Thanks |
 Screenshot 2024-09-13 164643.png / V - Attached On 2024-09-13 20:52:47 UTC - Size: 279.18 KB - 39 views |
| [2024-09-13 20:53:58] |
| John - SC Support - Posts: 36238 |
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We are not seeing any issue with this in the current pre-release. Please update to the current release and see if you still have an issue. Follow these instructions to update: Software Download: Fast Update For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-09-16 13:17:59] |
| User474110 - Posts: 7 |
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Fixed after making the update. TY! |
| [2024-09-23 19:02:43] |
| User474110 - Posts: 7 |
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Hi, after working for only one login, this problem occurred again at any login. |
| [2024-09-23 19:59:00] |
| Sierra_Chart Engineering - Posts: 17145 |
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What is the issue. Do you want to change the column widths of the market depth window?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-09-24 12:05:51] |
| User474110 - Posts: 7 |
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No. The issue is that when I open SC the market depth window is not visible. So, anytime that I open SC I need to open manually again the market depth window, in this case for any chartbook. Example: - screen1 is the status of the window when I close SC - screen2 is how is visualized on reopen SC - screen3 is the action that I need to do anytime to show the window (I need to do this for every chartbook that I have in the upper right corner) - screen4 is again as screen1, but if I close SC and reopen it, market depth window is not there. Thank you, Ervin |
| screen1.png / V - Attached On 2024-09-24 12:04:39 UTC - Size: 375.26 KB - 28 views screen2.png / V - Attached On 2024-09-24 12:04:43 UTC - Size: 409.4 KB - 27 views screen 3.png / V - Attached On 2024-09-24 12:04:46 UTC - Size: 450.04 KB - 24 views |
| [2024-09-24 12:06:04] |
| User474110 - Posts: 7 |
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File attached
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| screen 4.png / V - Attached On 2024-09-24 12:06:00 UTC - Size: 390.73 KB - 22 views |
| [2024-09-24 14:41:25] |
| John - SC Support - Posts: 36238 |
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We are not able to reproduce this. First, update to the latest release to see if you continue to have the problem on the same release we are testing against. Follow these instructions to update: Software Download: Fast Update If you continue to have the issue after updating, then get us a Chartbook that shows this issue by following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-09-25 12:58:55] |
| User474110 - Posts: 7 |
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Yes, the issue persist even after an update. Two chartbooks in attachments. TY Ervin |
Private File Private File Attachment Deleted. |
| [2024-09-25 15:11:08] |
| John - SC Support - Posts: 36238 |
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When we open your Chartbooks we do not see a Market Depth window, but when we open one and then save the Chartbook, close the Chartbook, and open it again, the Market Depth Window opens properly every time. The one thing we want to point out is that the Market Depth Window is associated with a specific chart. Once a Market Depth Window is opened for a chart, and that chart is minimized, the Market Depth Window will be minimized as well. We wonder if the particular chart that your Market Depth Window is associated with is minimized, or perhaps removed. The other thing you can try is to start a New Chartbook and have a single chart and open the Market Depth window for that chart. Then save and close and open again and see if the Market Depth window properly restores. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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