Support Board
Date/Time: Wed, 27 Nov 2024 12:30:21 +0000
Chart Will Not Update
View Count: 1099
| [2014-09-02 13:56:18] |
| User21113 - Posts: 62 |
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Hi, A second feed was connected over the weekend. Historical data on both feeds downloads. The real time data will not update. Disconnect/Reconnect downloads the last intra-day few bars then no real time update. Is this an account issue or setup issue? |
| [2014-09-02 14:03:16] |
| User21113 - Posts: 62 |
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Both instances were updated to 1183.
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| [2014-09-02 16:05:05] |
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We see you are using the Sierra Chart Real-time Exchange Data Feed. Give us an example of one of the symbols you are using. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-09-02 16:15:02] |
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We do see a problem and we are working on it now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-09-02 16:27:42] |
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There was a recent bug with this which caused the connection to the wrong server. We are fixing this now. We are putting out version 1184. It will be out in about 10 minutes. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-09-02 16:39:33] |
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Version 1184 has now been released. Update Sierra Chart by selecting Help >> Download Prerelease: https://www.sierrachart.com/index.php?page=doc/download.php#FastUpdate Once you have the new version this will solve the issue. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-09-02 18:25:49] |
| User21113 - Posts: 62 |
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Realtime data is now available.
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