Support Board
Date/Time: Sat, 23 Nov 2024 14:48:21 +0000
All charts on chartbook frozen
View Count: 85
| [2024-08-26 15:11:50] |
| sabbers - Posts: 21 |
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Hello, I made a copy of a chartbook. Upon opening the copied chartbook all charts are frozen. The original chartbook is working fine. How to fix this? Thx! Sabbers |
| [2024-08-26 19:38:15] |
| John - SC Support - Posts: 36238 |
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Are the symbols in the copied chartbook correct? Was there a change to the service being used and the other chartbook was not updated? If so, then select "Edit >> Translate Symbols to Current Service" in order to update the symbols for the chartbook that is not working. Refer to the following: Edit Menu: Edit >> Translate Symbols To Current Service If not the above, then we would need to see your Message Log for the chartbook that is not working by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chartbook you have an issue with through "File >> Open Chartbook". Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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