Support Board
Date/Time: Wed, 27 Nov 2024 13:02:35 +0000
Weird bars
View Count: 1143
| [2014-08-31 09:39:30] |
| User11942 - Posts: 298 |
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Hello SC, just tried to open my charts. Please see attached screenshot. What are those bars dated Aug 30? How to remove them? Thanks. |
Chart.png| [2014-08-31 10:26:37] |
| crazybears - Posts: 314 |
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Hi same here , all symbols from CME show bars with date AUG 30 . |
| [2014-08-31 19:58:17] |
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This is the result of the CME transmitting data late Saturday which is Sunday in UTC. We have to put in a special patch for this. We are going to be working on it today. First time they have done this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-08-31 20:35:14] |
| User11942 - Posts: 298 |
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Yeah... have never seen it before on my trading platforms. But how can I get rid of that now? The data are downloaded and saved in my chartbooks and it's just 90 min to open. |
| [2014-08-31 21:12:01] |
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Once we put the patch in, will make a posting here and then you can re-download the data from before Saturday and it will be gone.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-08-31 22:10:06] |
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This problem is now solved. Right-click on the chart sometime on Friday before and select Delete and Download Data. The late Saturday data will be removed. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-08-31 22:41:12] |
| abrown8703 - Posts: 64 |
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I'm on TransAct and I've done what you suggested, however, the late Saturday data can not be removed. Please advise.
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| [2014-08-31 22:51:23] |
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OK that comes from another server. We are working on this now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-08-31 23:13:08] |
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Try re-downloading the data from Friday going forward and the early Sunday data should now be gone, when using TransAct.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-09-01 06:39:02] |
| User11942 - Posts: 298 |
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Dear SC, Thank you very much for that remarkably swift resolution, really appreciated. Though I didn't come to check SC since my latest post and traded Sun opening through TWS. |
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