Support Board
Date/Time: Thu, 21 Nov 2024 13:18:52 +0000
Prop firms moving away from Rithmic
View Count: 1826
| [2024-08-17 22:15:02] |
| user_xyz - Posts: 416 |
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With all the recent Rithmic technical issues it appears many prop firms are moving away from Rithmic accounts. I believe Sierra Chart users are unable to use any of those firms that are now only offering -> Tradeovate/CQG and DXFeed. Looking through the Sierra Chart Service List (attached photo) I don't see a way to connect to those account services. Is there a way to connect to those services, directly, a bridge, 3rd party app, DTC service etc., while still using Sierra Chart / Denali for main system and data feed? Date Time Of Last Edit: 2024-08-17 22:17:28
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 Sierra Chart.png / V - Attached On 2024-08-17 22:12:28 UTC - Size: 21.23 KB - 137 views |
| [2024-08-18 07:28:50] |
| MarcOh - Posts: 163 |
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also interested in this question. Also with regard to future backups with other data feed providers.
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| [2024-08-18 23:46:42] |
| trad - Posts: 43 |
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yea, i think we need Dxfeed connection from Sierra. this is the future. |
| [2024-08-19 12:51:30] |
| ivory - Posts: 95 |
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I have had amazing experience with dxFeed data feeds. They do not provide execution, however. Being based in Asia, I cannot use Denali for realtime data - both Rithmic and CQG have been much better in this regard. By better I mean that data is coming in very fast, whereas Denali is very slow and skips prices. It would be amazing to be able to use dxFeed for data and, for example, CQG for execution. |
| [2024-08-19 13:34:45] |
| Sierra_Chart Engineering - Posts: 17133 |
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This cannot be true: skips prices.
This is definitively a false claim and we know that 1000%. What you might be seeing, due to poor Internet connectivity between your location and the server, that if the data feed stops due to packet loss in either direction, and then the data feed resumes, there is a large amount of data received at once for a range of prices and then you do not see all of that price movement. You just see the final price at the end of that burst of data. But there are certainly not skipped prices. That is definitively impossible.And there is no chance at all, DX feed is going to be added. It is pointless asking for this. That will never happen ever. And we do not want inaccurate information getting posted here. We will delete posts as necessary. And to say that Rithmic is better, also is not true. There are loads of problems with Rithmic with market data. The Denali Data Feed is not slow, the issue is network connectivity in your case. Other users are not having this issue. See this video here: https://videos.sierrachart.com/USMarketOpen_Denali_2024-08-05.wmv And if you are in Thailand, try using this server for CME data: ds40.sierracharts.com Set this server address here: Sierra Chart Server Settings: CME Exchange Data Feed Server Address and Port Override (Global Settings >> Sierra Chart Server Settings >> General >> Special) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-08-19 13:46:02
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| [2024-08-19 14:05:41] |
| Sierra_Chart Engineering - Posts: 17133 |
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Regarding post #4 and connectivity, this is the trace route we see from our servers to your IP: Tracing route to 184-22-6-0.24.public.mscs-mser.myaisfibre.com [184.22.6.234]
over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms 10.10.20.3 2 <1 ms <1 ms 1 ms unknown.static.123.net [152.160.46.169] 3 <1 ms <1 ms <1 ms 67.214.125.195 4 <1 ms <1 ms 1 ms et-1-0-25.bar3.Detroit1.Level3.net [4.7.88.9] 5 12 ms 12 ms 11 ms ae2.3610.edge1.Washington111.net.lumen.tech [4.69.219.114] 6 31 ms 38 ms 40 ms ae32.ashburn1.ash.seabone.net [195.22.206.98] 7 252 ms 252 ms 252 ms ae0.singapore31.sin.seabone.net [213.144.176.11] 8 232 ms 232 ms 232 ms awn.singapore31.sin.seabone.net [93.186.133.191] 9 * 257 ms 257 ms 119.31.0.115 10 258 ms 260 ms 258 ms ae15.bgw01j.tls1.myaisfibre.com [49.228.5.69] 11 270 ms 270 ms 270 ms ae9.fcr02j.tls1.myaisfibre.com [49.228.5.99] 12 271 ms 271 ms 271 ms lb161.loopback.mscs-mser02.myaisfibre.com [58.64.55.2] 13 277 ms 278 ms 278 ms 184-22-6-0.24.public.mscs-mser.myaisfibre.com [184.22.6.234] And here is a trace from our New Zealand (DS40) location: Tracing route to 184-22-6-0.24.public.mscs-mser.myaisfibre.com [184. over a maximum of 30 hops: 4 2 ms 2 ms 2 ms 192-94-236-161.feenix.co.nz [192.94. 5 * 2 ms 2 ms 192-94-236-160.feenix.co.nz [192.94. 6 * * * Request timed out. 7 26 ms 26 ms 26 ms 202.68.70.249 8 26 ms 26 ms 26 ms ae-3.r21.sydnau06.au.bb.gin.ntt.net 58] 9 * * * Request timed out. 10 117 ms * 117 ms ae-0.a02.sngpsi07.sg.bb.gin.ntt.net 2] 11 123 ms 123 ms 123 ms ae0.singapore2.sin.seabone.net [93.1 12 124 ms 125 ms 123 ms ae0.singapore31.sin.seabone.net [213 13 123 ms 123 ms 123 ms awn.singapore31.sin.seabone.net [93. 14 149 ms 149 ms 149 ms 49.231.70.194 15 153 ms 150 ms 150 ms 49.231.71.164 16 150 ms 153 ms 150 ms ae14.bgw02j.tls1.myaisfibre.com [49. 17 150 ms 154 ms 151 ms ae9.fcr01j.tls1.myaisfibre.com [49.2 18 159 ms 159 ms 159 ms lb161.loopback.mscs-mser02.myaisfibr .55.2] 19 166 ms 166 ms 166 ms 184-22-6-0.24.public.mscs-mser.myais 84.22.6.234] Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-08-19 14:17:37] |
| Sierra_Chart Engineering - Posts: 17133 |
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We already have a full complete solution for these "prop firms". If there are any missing features, we can look at adding those.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-08-19 14:17:51
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| [2024-08-19 14:29:20] |
| user_xyz - Posts: 416 |
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Comment to the user above Denali is the fastest and best data feed available. I've used and have experience with at least 10+ data feeds over the years, no comparison really. We already have a full complete solution for these "prop firms". If there are any missing features, we can look at adding those.
the full and complete solution works perfectly with one exception as mentioned in original post, connectivity to Trading Accounts at these 'prop firms' that do NOT offer Rithmic. Users that are on Sierra Chart can't use firms that only offer Tradeovate/CQG and DXFeed and it looks like more are moving in this direction. If ALL prop firms drop Rithmic ALL SC users will be unable to use these firms. Is there anyway to connect Sierra Chart to Tradeovate/CQG and DXFeed accounts (not the data feeds)? |
| [2024-08-19 14:38:35] |
| trad - Posts: 43 |
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WOW! DS40 looks awesome from Australia. But I did not know this even exist. Been using DS13 as that was suggested when we were having those Cognet issues. I think if you can publish the servers list and let people test and pick the best one, these complain will reduce. Date Time Of Last Edit: 2024-08-19 14:39:28
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| [2024-08-19 14:58:46] |
| ivory - Posts: 95 |
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You just see the final price at the end of that burst of data. But there are certainly not skipped prices.
That is exactly what I meant. Not missing data for certain prices, but jumping to the final price. From reading the tape perspective, prices are skipped because I can't see how the market moved, just the end result. It makes trading my system impossible. And to say that Rithmic is better, also is not true.
It doesn't jump to the final price (to avoid using the word "skip") because I am connected to their Singapore server. What you might be seeing, due to poor Internet connectivity between your location and the server
That's exactly what's happening. If I connect to Rithmic's Chicago server it behaves the same way as Denali. The difference is, I can connect to Rithmic's Singapore server and it works well. I am not sure if I can do that with Denali. I tried D13 (typing this from memory so could be wrong) and it didn't help. And if you are in Thailand, try using this server for CME data:
ds40.sierracharts.com I was not aware of this, I will try it, thank you. Comment to the user above Denali is the fastest and best data feed available. I've used and have experience with at least 10+ data feeds over the years, no comparison really.
YMMV |
| [2024-08-22 15:36:06] |
| Sierra_Chart Engineering - Posts: 17133 |
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Those firms need to use Sierra Chart provided order routing and trade simulation: Users that are on Sierra Chart can't use firms that only offer Tradeovate/CQG and DXFeed and it looks like more are moving in this direction. We should be able to meet their requirements. We will check with them at some point. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-08-22 15:36:21
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| [2024-10-13 07:51:34] |
| breno - Posts: 3 |
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The issue is that Sierra never want to partner with any propfirm so sometime they put the traders in dilemas situations. To be honest I don't understand why because Sierra is mostly a platform so as a platform should provide the services needed by the platform users. Ok they have their own feed but what use if this if once again they don't partner with prop firm for data (I mean those not using ritmic) feed through denali. It's exactly the same as being judge and party... Date Time Of Last Edit: 2024-10-13 07:56:48
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| [2024-10-13 22:39:01] |
| Sierra_Chart Engineering - Posts: 17133 |
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We are not sure what is meant by "partner". Any prop firm can work with Sierra Chart and also can use our Denali Exchange Data Feed, so long as there is compliance with CME market data rules or the applicable exchange. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-10-13 22:39:35
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| [2024-10-14 00:43:07] |
| blt - Posts: 31 |
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... @breno Be so kind and reconsider your approach to SC data/execution feed (DENALI/TETON) The moment SC goes with anything else but DENALI/TETON that very moment I am out All trading industry should come to DENALI/TETON and not opposite (my take of course) 16 years of sheer suffering using many other platforms and feeds I found SC superb to anything out there I live in USA and have no experience of SC reliability out of USA and if I am wrong with my statements-my sincere apology |
| [2024-10-14 04:24:29] |
| breno - Posts: 3 |
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@blt I do love SC that's not the issue. I'm just saying that for now no prop firm (for some reason) is using Denali so it's not that I don't want to use it... it's that I don't have any other choice that those given by the prop firms @Sierra_Chart Engineering by partnering what I mean is being pro active and contacting them to find new ways to promote your feed and you platform. Making deal with them such other platforms do. I's so frustrating as a user that love your tool to not be able to fully use it. For now I'm doing like everyone, using Rithmic so my choice of prop firms is limited and now like someone was saying before prop firm are moving aways from Rithmic so choice is limted. I found a very good and professional propfirm but they are using DXFeed for the data and earlier you said that DXFeed will never ever be integrated. So now the choices are the following: - You find ways to 'partner' with prop firms to have them using Denali and promoting SC by the way - You integrate other feeds (like DXFeed) which for some reason you look like you don't want to do - The choice for founded traders will be less and less and with broken heart will use other tools I hope you take this as a constructive comment Date Time Of Last Edit: 2024-10-14 04:26:48
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| [2024-10-14 12:47:30] |
| ivory - Posts: 95 |
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For now I'm doing like everyone, using Rithmic so my choice of prop firms is limited and now like someone was saying before prop firm are moving aways from Rithmic so choice is limted.
Btw. I would encourage you and everyone using these firms to consider just trading micros. I know they make their services look appealing with low monthly costs, theoretical ability to use high leverage, and potentially large pay outs, but in practice I found that trading with them, regardless of chosen platform, is full of issues beyond one's control. I can't begin to describe how many various glitches I have experienced with these firms. Whether it was Rithmic, Tradovate, or TopStepX, there were always issues and never ending conversations with support, account resets and all that nonsense. Even when things are "working", the simulated fills all these firms use are much worse than real fills you would get by trading through an actual broker. As an experiment I am still using Rithmic, but with an actual broker and with real fills. It works much better. I would not be surprised if eventually these firms get investigated, fined, and banned. Those firms are bucket shops of the XXI century. |
| [2024-10-14 13:43:19] |
| blt - Posts: 31 |
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... @breno Absolutely taken in constructive way I just got very emotional talking about SC and its feed I totally changed my trading domain because of SC (was on TRADESTATION trading options stocks; never futures) It is bloody damn worth it !!! FEED is King and SC did miracle All the best |
| [2024-10-19 21:58:02] |
| DayTraderEsad - Posts: 121 |
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A work around. Trade your personal or a sim account or another firm that uses Rithmic on Sierra then have a copier send the orders directly to NT8 and execute the prop form for you I have a copier that does that exactly, you can send order back and forth or across multiple Sierra charts separate instances(downloads) I am assuming DXfeed can connect to Ninja Trader |
| [2024-10-19 23:42:09] |
| trad - Posts: 43 |
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which one DayTraderEsad? is it reliable. and how is the order copying latency? |
| [2024-10-19 23:55:48] |
| DayTraderEsad - Posts: 121 |
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It’s my own copier(created out of necessity), needed it so I can trade my personal plus others I’m trading personal doing 3 different prop firms plus POA from 2 different brokers I’m using Sierra DTC Protocol to send orders You can download it and give it a try…download automatically give 5 days full features…no CC or any signup I have a free discord section that explains what it is and setup process |
| [2024-10-20 00:06:00] |
| trad - Posts: 43 |
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can you please share the link to your tool. thank you.
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| [2024-10-20 00:16:38] |
| DayTraderEsad - Posts: 121 |
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Here is the link… https://discord.gg/ZZ2n5jEQ When you in there, you won’t see a thing…I’ll have to assign a role to you can see the channels - copier has its own section I do that so I can avoid discord scammers |
| [2024-11-04 20:38:20] |
| User743676 - Posts: 2 |
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Daytraderesad can I also join the discord? Need a solution you described to connect all accounts to Sierra since they’re seemingly going dxfeed
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