Support Board
Date/Time: Wed, 27 Nov 2024 13:57:42 +0000
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View Count: 1077
| [2014-08-29 12:32:25] |
| User65411 - Posts: 1 |
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Good morning I loaded my charts as I do every morning and have green bar at top right whick usually everything is connected and live ...today my charts don't seem to be live. They load up to the current time and do not move until I disconnect and re connect to update. My trading dome is live through transact and is flowing with market movement as usual ??? What should I ck ? I do have the latest downloaded version Thanks in advance Fred Pierce |
| [2014-08-29 13:37:36] |
| User374973 - Posts: 1 |
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I have exactly the same problem today with a datafeed from Interactive brokers. Is it a datafeed problem or a Sierra problem?
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| [2014-08-29 13:38:36] |
| Handle - Posts: 36 |
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Same Problem. Transact DOM is live and working.....chart feed indicates connected but no price data as charts not moving...Have reloaded no help |
| [2014-08-29 13:44:35] |
| Shelby Cobra - Posts: 22 |
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i have the same problem right at the opening print in the ES. Transact is live, but charts are frozen
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| [2014-08-29 14:11:25] |
| Handle - Posts: 36 |
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Update: Charts are tracking current price now, but opening 30min bracket data is incorrect on charts. Have done the edit and download new data routine and still have missing data How can I remedy this situation |
| [2014-08-29 16:24:45] |
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We understand the TransAct data feed is working now for Sierra Chart users. There is missing historical data and we are patching that within the next 30 minutes. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-08-29 16:45:05] |
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The missing data has now been patched. If you are missing any data in your Intraday charts, refer to the instructions in help topic 7.1 here: https://www.sierrachart.com/index.php?page=doc/helpdetails7.html#RetryDownloadDataInChart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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