Support Board
Date/Time: Sat, 23 Nov 2024 20:49:49 +0000
Message
View Count: 80
| [2024-08-05 16:52:18] |
| User860473 - Posts: 1 |
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When I log in, I get the message historical data skipped and my price chart candle are not moving. I tried reloading the data, created new chartbook, disconnect and reconnect, google issue and no changes. What can it be?
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| [2024-08-05 16:52:53] |
| John - SC Support - Posts: 36238 |
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If you are still having a problem then follow these instructions to get us your Message Log: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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