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Date/Time: Sat, 09 Nov 2024 23:34:52 +0000



Renewal problems

View Count: 2026

[2013-05-08 07:25:44]
Danny J - Posts: 12
Hello, i am trying to renew my SC package as it has expired today, i have been using package 3 and would like to continue with this as it is adequate for my trading. My issue is taht when going to purchase/payment screen it is only giving the option to purchase package 5, package 3 isn't even listed as an option for some reason which i have never encountered.

I would like to get this sorted asap if possible and would appreciate your help in this amtter if you have any advice. Thanks in advance

Daniel
[2013-05-08 07:37:10]
Sierra Chart Engineering - Posts: 104368
We see your account is set for using Sierra Chart on 3 computer systems and therefore it is fixed at package 5 because of this. Should we set your account back to 2 systems?
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2013-05-08 07:37:33
[2013-05-08 07:47:08]
Danny J - Posts: 12
Yes please I want to purchase package 3 today. Can this be done instantly?

Daniel
[2013-05-08 07:59:22]
Sierra Chart Engineering - Posts: 104368
This is now done. Please proceed.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2013-05-08 08:11:53]
Danny J - Posts: 12
Thank you very much for processing so quickly.

Have a nice day
Daniel

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