Support Board
Date/Time: Sun, 24 Nov 2024 01:04:48 +0000
Data from Rithmic stopped this morning
View Count: 210
| [2024-07-16 14:32:02] |
| User104854 - Posts: 456 |
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Everything was working fine up until 7am PST this morning and then the data stopped. I'm not getting any market depth and it says there is an error downloading. The network socket has been closed. (See attached). Are you aware of any issues? Is this a Rithmic thing or a Sierra Chart thing?
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 Download Error.png / V - Attached On 2024-07-16 14:31:33 UTC - Size: 31.28 KB - 40 views |
| [2024-07-16 14:39:45] |
| User104854 - Posts: 456 |
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I'm getting the same error message when I go to the Teton data feed. Not working. Is there an issue that you're working on? I'm using version 2655.
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| [2024-07-16 14:41:57] |
| Laupy2022 - Posts: 2 |
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Same error. Sierra charts does not seem to read the server/remote address
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| [2024-07-16 17:04:52] |
| Sierra_Chart Engineering - Posts: 17154 |
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For the solution, refer to post #4 here: Notice: Internet Connectivity Issues for Some Users Affecting Rithmic/Denali Data Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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