Support Board
Date/Time: Sun, 24 Nov 2024 01:39:02 +0000
Unable to connect to Rithmic data feed
View Count: 299
| [2024-07-15 21:26:57] |
| sifsalih - Posts: 5 |
|
Hi, I'm unable to connect to the rithmic data feed. This is the error message that I received. 2024-07-15 14:16:55.501 | Trade activity files set size: 1237 2024-07-15 14:16:55.536 | Created the DTC Protocol server. 2024-07-15 14:16:55.537 | DTC Protocol Server listening on port 11099. 2024-07-15 14:16:55.537 | Reading Internal Order ID file. 2024-07-15 14:16:55.554 | Reading Trade Orders file. 2024-07-15 14:16:55.554 | Reading Trade Positions file. 2024-07-15 14:16:55.554 | Reading Trade Account Data files. 2024-07-15 14:16:55.556 | UDPListener (1620). Port 22904 | Listening on UDP port 22904. 2024-07-15 14:16:55.556 | Software version: 2642 64-bit 2024-07-15 14:16:55.556 | Primary Thread ID: 1084 2024-07-15 14:16:55.556 | Usage end date: 2024-08-15 2024-07-15 14:16:55.556 | Enabled for: Advanced Features 2. 2024-07-15 14:16:55.556 | Enabled for: Sierra Chart Historical Data Service. 2024-07-15 14:16:55.556 | Enabled for: Denali Real-Time Exchange Data Feed. 2024-07-15 14:16:55.556 | Enabled for: Delayed Denali Exchange Data Feed. 2024-07-15 14:16:55.556 | Enabled for exchange2: CME 2024-07-15 14:16:55.556 | Allow Support for Sierra Chart Data Feeds is enabled. 2024-07-15 14:16:55.556 | Current selected Data/Trading service: Rithmic Direct - DTC 2024-07-15 14:16:55.556 | Custom symbol settings values: enabled 2024-07-15 14:16:55.556 | Chart Update Interval: 500 2024-07-15 14:16:55.556 | Intraday Data Storage Time Unit: 1 2024-07-15 14:16:55.556 | Time Zone: -07:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) 2024-07-15 14:16:55.556 | 2024-07-15 21:16:55 Local computer time in UTC 2024-07-15 14:16:55.556 | 2024-07-15 14:16:55 Local computer time in SC Time Zone 2024-07-15 14:16:55.556 | 2024-07-15 21:16:52 Server time in UTC 2024-07-15 14:16:55.556 | Local computer UTC time and Server UTC time difference: 3 seconds. 2024-07-15 14:16:55.556 | Program path: C:\SierraChart\ 2024-07-15 14:16:55.556 | Data Files path: C:\SierraChart\Data\ 2024-07-15 14:16:55.556 | OS Version Number: 10.0 2024-07-15 14:16:55.556 | Locale Setting: C 2024-07-15 14:16:55.557 | DLLs: UserContributedStudies_64.dll 2024-07-15 14:16:55.557 | Allowed protected custom studies: 2024-07-15 14:16:55.557 | Crash reporter started: true 2024-07-15 14:16:55.557 | 2024-07-15 14:16:55.576 | Created the DTC Protocol historical data server. 2024-07-15 14:16:55.577 | HD Server Manager | Listening on port 11098. 2024-07-15 14:16:55.578 | Checking for new symbol settings. Requested symbol settings MD5 for service code rithmic_v2.trading. Request ID: 1. 2024-07-15 14:16:55.613 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. 2024-07-15 14:16:55.679 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. 2024-07-15 14:16:55.680 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. 2024-07-15 14:16:55.808 | Received 5 login tokens. 2024-07-15 14:16:56.575 | Error getting address info for downloads.rithmic.com. Windows error code 11002: This is usually a temporary error during hostname resolution and means that the local server did not receive a response from an authoritative server. * 2024-07-15 14:16:56.575 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | CloseSocket call. 2024-07-15 14:16:57.563 | Symbol settings MD5 received. Request ID: 1. 2024-07-15 14:16:57.563 | Symbol settings are up-to-date for rithmic_v2.trading. 2024-07-15 14:16:58.065 | Requested user files to download. 2024-07-15 14:17:00.066 | 2024-07-15 14:17:00.066 | Rithmic Direct - DTC | Using server connection: TopstepTrader-Chicago Area-Non-Aggregated 2024-07-15 14:17:00.068 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50508 2024-07-15 14:17:00.158 | Error getting address info for rsc.rithmic.com. Windows error code 11002: This is usually a temporary error during hostname resolution and means that the local server did not receive a response from an authoritative server. * 2024-07-15 14:17:00.158 | DTC Client socket (1) | CloseSocket call. 2024-07-15 14:17:00.158 | Rithmic Direct - DTC | Failed connections: 1 2024-07-15 14:17:00.158 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-07-15 14:17:00.158 | Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-15 14:17:00.160 | DTC Client socket (0) | CloseSocket call. 2024-07-15 14:17:00.160 | Rithmic Direct - DTC | Disconnected. 2024-07-15 14:17:00.160 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-15 14:17:04.160 | 2024-07-15 14:17:04.160 | Rithmic Direct - DTC | Using server connection: TopstepTrader-Chicago Area-Non-Aggregated 2024-07-15 14:17:04.160 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50508 2024-07-15 14:17:04.161 | Error getting address info for rsc.rithmic.com. Windows error code 11002: This is usually a temporary error during hostname resolution and means that the local server did not receive a response from an authoritative server. * 2024-07-15 14:17:04.161 | DTC Client socket (1) | CloseSocket call. 2024-07-15 14:17:04.161 | Rithmic Direct - DTC | Failed connections: 2 2024-07-15 14:17:04.161 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-07-15 14:17:04.161 | Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-15 14:17:04.175 | DTC Client socket (0) | CloseSocket call. 2024-07-15 14:17:04.175 | Rithmic Direct - DTC | Disconnected. 2024-07-15 14:17:04.175 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-15 14:17:08.191 | 2024-07-15 14:17:08.191 | Rithmic Direct - DTC | Using server connection: TopstepTrader-Chicago Area-Non-Aggregated 2024-07-15 14:17:08.191 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50508 2024-07-15 14:17:08.220 | Error getting address info for rsc.rithmic.com. Windows error code 11002: This is usually a temporary error during hostname resolution and means that the local server did not receive a response from an authoritative server. * 2024-07-15 14:17:08.220 | DTC Client socket (1) | CloseSocket call. 2024-07-15 14:17:08.220 | Rithmic Direct - DTC | Failed connections: 3 2024-07-15 14:17:08.220 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-07-15 14:17:08.220 | Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-15 14:17:08.222 | DTC Client socket (0) | CloseSocket call. 2024-07-15 14:17:08.222 | Rithmic Direct - DTC | Disconnected. 2024-07-15 14:17:08.222 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-15 14:17:11.053 | File >> Disconnect selected. 2024-07-15 14:17:11.053 | DTC Client socket (0) | CloseSocket call. 2024-07-15 14:17:11.053 | Rithmic Direct - DTC | Disconnected. 2024-07-15 14:17:28.437 | Error getting address info for downloads.rithmic.com. Windows error code 11002: This is usually a temporary error during hostname resolution and means that the local server did not receive a response from an authoritative server. * 2024-07-15 14:17:28.437 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (1) | CloseSocket call. 2024-07-15 14:17:48.281 | Error getting address info for downloads.rithmic.com. Windows error code 11002: This is usually a temporary error during hostname resolution and means that the local server did not receive a response from an authoritative server. * 2024-07-15 14:17:48.281 | HTTPS connection ID:3 to downloads.rithmic.com:443 for request ID:3 (1) | CloseSocket call. 2024-07-15 14:18:10.093 | Error getting address info for downloads.rithmic.com. Windows error code 11002: This is usually a temporary error during hostname resolution and means that the local server did not receive a response from an authoritative server. * 2024-07-15 14:18:10.093 | HTTPS connection ID:4 to downloads.rithmic.com:443 for request ID:4 (1) | CloseSocket call. 2024-07-15 14:18:28.242 | Error getting address info for downloads.rithmic.com. Windows error code 11002: This is usually a temporary error during hostname resolution and means that the local server did not receive a response from an authoritative server. * 2024-07-15 14:18:28.242 | HTTPS connection ID:5 to downloads.rithmic.com:443 for request ID:5 (1) | CloseSocket call. 2024-07-15 14:18:48.225 | Error getting address info for downloads.rithmic.com. Windows error code 11002: This is usually a temporary error during hostname resolution and means that the local server did not receive a response from an authoritative server. * 2024-07-15 14:18:48.225 | HTTPS connection ID:6 to downloads.rithmic.com:443 for request ID:6 (1) | CloseSocket call. 2024-07-15 14:19:08.239 | Error getting address info for downloads.rithmic.com. Windows error code 11002: This is usually a temporary error during hostname resolution and means that the local server did not receive a response from an authoritative server. * 2024-07-15 14:19:08.239 | HTTPS connection ID:7 to downloads.rithmic.com:443 for request ID:7 (1) | CloseSocket call. 2024-07-15 14:19:30.158 | Error getting address info for downloads.rithmic.com. Windows error code 11002: This is usually a temporary error during hostname resolution and means that the local server did not receive a response from an authoritative server. * 2024-07-15 14:19:30.158 | HTTPS connection ID:8 to downloads.rithmic.com:443 for request ID:8 (1) | CloseSocket call. 2024-07-15 14:19:48.280 | Error getting address info for downloads.rithmic.com. Windows error code 11002: This is usually a temporary error during hostname resolution and means that the local server did not receive a response from an authoritative server. * 2024-07-15 14:19:48.281 | HTTPS connection ID:9 to downloads.rithmic.com:443 for request ID:9 (1) | CloseSocket call. 2024-07-15 14:20:08.284 | Error getting address info for downloads.rithmic.com. Windows error code 11002: This is usually a temporary error during hostname resolution and means that the local server did not receive a response from an authoritative server. * 2024-07-15 14:20:08.284 | HTTPS connection ID:10 to downloads.rithmic.com:443 for request ID:10 (1) | CloseSocket call. 2024-07-15 14:20:28.325 | Error getting address info for downloads.rithmic.com. Windows error code 11002: This is usually a temporary error during hostname resolution and means that the local server did not receive a response from an authoritative server. * 2024-07-15 14:20:28.325 | HTTPS connection ID:11 to downloads.rithmic.com:443 for request ID:11 (1) | CloseSocket call. 2024-07-15 14:20:50.220 | Error getting address info for downloads.rithmic.com. Windows error code 11002: This is usually a temporary error during hostname resolution and means that the local server did not receive a response from an authoritative server. * 2024-07-15 14:20:50.220 | HTTPS connection ID:12 to downloads.rithmic.com:443 for request ID:12 (1) | CloseSocket call. 2024-07-15 14:21:08.338 | Error getting address info for downloads.rithmic.com. Windows error code 11002: This is usually a temporary error during hostname resolution and means that the local server did not receive a response from an authoritative server. * 2024-07-15 14:21:08.338 | HTTPS connection ID:13 to downloads.rithmic.com:443 for request ID:13 (1) | CloseSocket call. 2024-07-15 14:21:28.323 | Error getting address info for downloads.rithmic.com. Windows error code 11002: This is usually a temporary error during hostname resolution and means that the local server did not receive a response from an authoritative server. * 2024-07-15 14:21:28.323 | HTTPS connection ID:14 to downloads.rithmic.com:443 for request ID:14 (1) | CloseSocket call. 2024-07-15 14:21:49.036 | Error getting address info for downloads.rithmic.com. Windows error code 11002: This is usually a temporary error during hostname resolution and means that the local server did not receive a response from an authoritative server. * 2024-07-15 14:21:49.036 | HTTPS connection ID:15 to downloads.rithmic.com:443 for request ID:15 (1) | CloseSocket call. 2024-07-15 14:22:10.923 | Error getting address info for downloads.rithmic.com. Windows error code 11002: This is usually a temporary error during hostname resolution and means that the local server did not receive a response from an authoritative server. * 2024-07-15 14:22:10.924 | HTTPS connection ID:16 to downloads.rithmic.com:443 for request ID:16 (1) | CloseSocket call. 2024-07-15 14:22:28.315 | Error getting address info for downloads.rithmic.com. Windows error code 11002: This is usually a temporary error during hostname resolution and means that the local server did not receive a response from an authoritative server. * 2024-07-15 14:22:28.315 | HTTPS connection ID:17 to downloads.rithmic.com:443 for request ID:17 (1) | CloseSocket call. 2024-07-15 14:22:48.320 | Error getting address info for downloads.rithmic.com. Windows error code 11002: This is usually a temporary error during hostname resolution and means that the local server did not receive a response from an authoritative server. * 2024-07-15 14:22:48.320 | HTTPS connection ID:18 to downloads.rithmic.com:443 for request ID:18 (1) | CloseSocket call. 2024-07-15 14:23:08.334 | Error getting address info for downloads.rithmic.com. Windows error code 11002: This is usually a temporary error during hostname resolution and means that the local server did not receive a response from an authoritative server. * 2024-07-15 14:23:08.335 | HTTPS connection ID:19 to downloads.rithmic.com:443 for request ID:19 (1) | CloseSocket call. 2024-07-15 14:23:30.232 | Error getting address info for downloads.rithmic.com. Windows error code 11002: This is usually a temporary error during hostname resolution and means that the local server did not receive a response from an authoritative server. * 2024-07-15 14:23:30.232 | HTTPS connection ID:20 to downloads.rithmic.com:443 for request ID:20 (1) | CloseSocket call. 2024-07-15 14:23:48.332 | Error getting address info for downloads.rithmic.com. Windows error code 11002: This is usually a temporary error during hostname resolution and means that the local server did not receive a response from an authoritative server. * 2024-07-15 14:23:48.332 | HTTPS connection ID:21 to downloads.rithmic.com:443 for request ID:21 (1) | CloseSocket call. 2024-07-15 14:24:08.316 | Error getting address info for downloads.rithmic.com. Windows error code 11002: This is usually a temporary error during hostname resolution and means that the local server did not receive a response from an authoritative server. * 2024-07-15 14:24:08.316 | HTTPS connection ID:22 to downloads.rithmic.com:443 for request ID:22 (1) | CloseSocket call. 2024-07-15 14:24:28.318 | Error getting address info for downloads.rithmic.com. Windows error code 11002: This is usually a temporary error during hostname resolution and means that the local server did not receive a response from an authoritative server. * 2024-07-15 14:24:28.318 | HTTPS connection ID:23 to downloads.rithmic.com:443 for request ID:23 (1) | CloseSocket call. 2024-07-15 14:24:50.190 | Error getting address info for downloads.rithmic.com. Windows error code 11002: This is usually a temporary error during hostname resolution and means that the local server did not receive a response from an authoritative server. * 2024-07-15 14:24:50.190 | HTTPS connection ID:24 to downloads.rithmic.com:443 for request ID:24 (1) | CloseSocket call. 2024-07-15 14:25:08.346 | Error getting address info for downloads.rithmic.com. Windows error code 11002: This is usually a temporary error during hostname resolution and means that the local server did not receive a response from an authoritative server. * 2024-07-15 14:25:08.347 | HTTPS connection ID:25 to downloads.rithmic.com:443 for request ID:25 (1) | CloseSocket call. 2024-07-15 14:25:28.348 | Error getting address info for downloads.rithmic.com. Windows error code 11002: This is usually a temporary error during hostname resolution and means that the local server did not receive a response from an authoritative server. * 2024-07-15 14:25:28.348 | HTTPS connection ID:26 to downloads.rithmic.com:443 for request ID:26 (1) | CloseSocket call. 2024-07-15 14:25:48.986 | Error getting address info for downloads.rithmic.com. Windows error code 11002: This is usually a temporary error during hostname resolution and means that the local server did not receive a response from an authoritative server. * 2024-07-15 14:25:48.986 | HTTPS connection ID:27 to downloads.rithmic.com:443 for request ID:27 (1) | CloseSocket call. 2024-07-15 14:26:10.230 | Error getting address info for downloads.rithmic.com. Windows error code 11002: This is usually a temporary error during hostname resolution and means that the local server did not receive a response from an authoritative server. * 2024-07-15 14:26:10.230 | HTTPS connection ID:28 to downloads.rithmic.com:443 for request ID:28 (1) | CloseSocket call. |
| [2024-07-15 21:38:08] |
| John - SC Support - Posts: 36238 |
|
There are issues with Rithmic today. The issues are completely with Rithmic, so you need to wait for them to fix it.
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