Support Board
Date/Time: Sun, 24 Nov 2024 03:35:29 +0000
Candlestick Bars on Chart Not Accurate
View Count: 167
| [2024-07-09 21:27:19] |
| gabrielsax - Posts: 5 |
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Hello, I've noticed that the candlestick bars on my chart are not completely accurate. I currently have service package 11 with Denali Data Feed and I trade the S@P500 emini. Today I compared my chart with some other charts from other platforms and I noticed that my data is not accurate. I've attached a file where you can see my Sierra Chart on the left with a chart from another platform on the right and you can see lots of differences. Do I need to adjust my settings or is there anything else I can do to fix this? Thank you. |
 SierraNinja.jpg / V - Attached On 2024-07-09 21:23:12 UTC - Size: 100.94 KB - 52 views Attachment Deleted. |
| [2024-07-09 22:11:16] |
| Sierra_Chart Engineering - Posts: 17154 |
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We cannot answer questions presented in this way. We will not make any comparisons to another service. If there is a question about a chart, post an image following these specific instructions: Support Board Posting Information: Attaching or Posting a Screenshot/Image (Optional) The chart posted is 100% meaningless to us. Completely meaningless. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-07-09 22:11:43
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| [2024-07-09 22:27:15] |
| gabrielsax - Posts: 5 |
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OK, then let's disregard the image. I'm getting inaccurate data on my charts. Any idea what can be causing this? Is there any thing I can do to fix this? I'm paying to use Sierra Charts and receiving inaccurate data makes it very difficult to trade. |
| [2024-07-09 22:32:22] |
| John - SC Support - Posts: 36238 |
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Please post an image by following these instructions: Support Board Posting Information: Attaching or Posting a Screenshot/Image (Optional) And then tell us what exactly is wrong with the data in the image. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-07-10 01:13:13] |
| Sierra_Chart Engineering - Posts: 17154 |
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Yes we need to see an image of the chart according to our specifications so that we can understand many of the parameters of the chart. We do not have any information about it.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-07-10 01:13:22
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