Support Board
Date/Time: Fri, 22 Nov 2024 15:34:25 +0000
BTC Binance data
View Count: 407
| [2024-07-09 18:20:19] |
| RenaTrader - Posts: 6 |
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Any issue with the Binance BTC data feed, it stopped working last night here, is it working normally there? All other crypto data working normally, only BTC does not move.
Date Time Of Last Edit: 2024-07-09 18:21:07
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| [2024-07-09 20:28:54] |
| John - SC Support - Posts: 36214 |
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We are not seeing any general issue. What is the specific symbol of the chart for which you are having a problem?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-07-09 20:42:17] |
| xrpSWAN.com - Posts: 9 |
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Correct the binance feed for BTCPEPEUSDT has stopped at 530AM for me as well and has not resumed for about 12 hours. anyone else have this problem? |
| [2024-07-09 20:53:22] |
| xrpSWAN.com - Posts: 9 |
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To upload the screenshot is streamllined but complicated and, last minute, I dont have time to figure out how to upload. Hopefully support can fix this. If not I will take time out tomorrow ti figure out the instruction set and upload. Then the binance feed might be fixed. If not ill make a phone call and hopefully get this solved
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 Untitled.png / V - Attached On 2024-07-09 20:44:51 UTC - Size: 124.57 KB - 56 views Attachment Deleted. |
| [2024-07-09 21:46:30] |
| RenaTrader - Posts: 6 |
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I've been using this symbol: BTCUSDT-BINANCE for years, that's the first time it stops. USDTBRL-BINANCE and BTCBRL-BINANCE have also stopped working. Thank you. |
| [2024-07-09 22:26:38] |
| Sierra_Chart Engineering - Posts: 17143 |
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This is now resolved. We are patching the missing historical data.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-07-09 22:27:02] |
| John - SC Support - Posts: 36214 |
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BTCPEPEUSDT is not a valid Binance symbol for Sierra Chart. We do see that there was a problem with some symbols from Binance - such as PEPEUSDT-BINANCE and BTCUSDT-BINANCE. These symbols are now getting the real-time data again, but there is missing historical data from when the data was not flowing. We will have to look into whether this can be filled in. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-09-12 05:35:57] |
| xrpSWAN.com - Posts: 9 |
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Hello again, The Binance feed for PEPEUSDT and 1000PEPEUSDT has stopped working again at noon on September 11th, 2024, incidentally at a real volatile moment. Would it be possible to patch the historical data again? I decided to try to manually download the missing data from Binance in the meantime, and noticed that the Volume data is incorrect and has been incorrect since the beggining. It might be a mapping issue of some sort I have attached the xls file which compared the Binance download versus the SC Write too Data file Interestingly the Trade Count is correct on both files, buy the volume is way off and I can find no correlation whatsoever. I think the whole data set might have to be fixed or remapped |
Attachment Deleted. Sierra Version.PNG / V - Attached On 2024-09-12 05:34:00 UTC - Size: 38.91 KB - 28 views Binance Version.PNG / V - Attached On 2024-09-12 05:34:07 UTC - Size: 46.19 KB - 26 views |
| [2024-09-12 08:51:58] |
| valk - Posts: 3 |
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I confirm I have the same problem here on both linux and windows. BTCUSDT_PERP_BINANCE feed stopped working for me at 2024-09-11 12:38 UTC. (no more bars after that) BTCUSD_PERP_BINANCE feed is not impacted though |
| [2024-09-12 09:38:25] |
| Sierra_Chart Engineering - Posts: 17143 |
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We are checking on this now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-09-12 09:50:12] |
| Sierra_Chart Engineering - Posts: 17143 |
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We have reset the connection to Binance from the affected process. Binance is an unreliable data feed. The issue was clearly on the Binance side. Not the Sierra Chart side at all. The missing historical data is being downloaded. Follow the instructions here to download the missing data: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-09-12 10:04:31] |
| xrpSWAN.com - Posts: 9 |
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Thank you so much for that. I did the Delete Data and it completed some of the missing data, however. PEPEUSDT-BINANCE[M] 1000PEPEUSDT-BINANCE[M] Is still not feeding as at 12:30 on Sep 11, 2024. Could you reset this as well. Secondly, just going back to the Volume figures for PEPEUSDT-BINANCE[M] they are actually incorrect, I think you are pulling the Volume Data from another field on the Binance API and something else is coming out. I am trying to attach an excel sheet examination of the actual Binance volume versus what Sierra is downloading, you can see the massive non-correlation. Incidentally, I have tried downloading the PEPEUSDT data from the two other crypto providers as an alternative and nothing actually loads. Binance is unreliable, but I think they are the best source of data for crypto out there at the moment. Warmest regards Date Time Of Last Edit: 2024-09-12 10:13:07
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Private File |
| [2024-09-12 10:12:31] |
| Sierra_Chart Engineering - Posts: 17143 |
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You should be receiving the data now. There is going to be a delay after we reestablish the connection to Binance because it takes time to download the missing data and the updating on the user's side does not begin until that is done. The volume data for Binance is always going to be incorrect. Do not rely on it and we are not going to spend any time looking at this. The volume data for crypto currencies from Binance, are in a fractional format and they are all multiplied by 10000. Any digits to the right of the decimal place which continue to exist are dropped. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-09-12 14:42:16] |
| xrpSWAN.com - Posts: 9 |
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I did the Delete Data and it completed some of the missing data, however this data is still not resetting. PEPEUSDT-BINANCE[M] The 1000PEPEUSDT-BINANCE[M] is working fine now Would you so kindly double check this ticker for me? It would be most appreciated. Cheers Date Time Of Last Edit: 2024-09-12 14:42:49
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| [2024-09-12 16:44:33] |
| Sierra_Chart Engineering - Posts: 17143 |
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We are checking this PEPEUSDT-BINANCE. We apologize we overlooked that. Update this was resolved earlier. Interesting we always have a problem with receiving Binance data in Germany. Never any issue in New Zealand. Why does Binance have problem delivering data to Germany. The problem that keeps occurring always happens with reception of data in Germany where data for random symbols, just stops even though the connection is intact . Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-09-12 19:46:23
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| [2024-09-13 11:07:52] |
| xrpSWAN.com - Posts: 9 |
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I did the Delete Data and it completed some of the missing data, however this data is still not resetting for the 12th of September. PEPEUSDT-BINANCE[M] Is there perhaps a way around this issue? I can change my IP to Toronto or New York, if Germany is becoming problematic. I feel really badly, I don't want to be bothering your team so much, but I actually use Sierra for this specific symbol using TPO. So I am kind of stuck now, trying to compile the data from other sources |
| [2024-09-13 13:31:14] |
| Sierra_Chart Engineering - Posts: 17143 |
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We will fill in the missing data now. It will take about 30 minutes or so. It is a manual process because of the large amount of symbols.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-09-13 13:31:29
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| [2024-09-13 14:17:26] |
| xrpSWAN.com - Posts: 9 |
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It's fixed now, I can't tell you how much I appreciate that!
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| [2024-09-13 17:16:42] |
| Sierra_Chart Engineering - Posts: 17143 |
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That is good, but the problem should not be happening to begin with. We will see if there is more than that can be done.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-10-08 18:30:38] |
| xrpSWAN.com - Posts: 9 |
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Hello again, I am afraid the data of all three stopped working at 7:30AM UTC and restarted at 15:30PM UTC but there is a gap in the data: BTCUSDT-BINANCE[M] PEPEUSDT-BINANCE[M] 1000PEPEUSDT-BINANCE[M] 2024-10-8, 07:30:00.000000, 62182.00, 62339.92, 62135.00, 62282.00, 1739322, 40689, 62234.73, 62252.31, 62237.46, 757223, 982099 2024-10-8, 15:30:00.000000, 62293.25, 62303.76, 62288.00, 62288.01, 51383, 956, 62293.26, 62293.26, 62295.88, 30183, 21200 I did the "Delete and Download" function but it is still not reloading that gap, is there any way to reset all THREE? Thank you in advance |
| [2024-10-08 20:57:04] |
| John - SC Support - Posts: 36214 |
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The data has not been patched in yet. It should be there tomorrow. You will need to follow the instructions at the following link to download the missing data: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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